DriveTime Car Sales - Highland Reviews 26

The car is a lemon didn't tell me that the tramission fluid is under the air filter and the shops have to do it a tire has a slow leak and the lock on the driver side came loose and I'm paying 500 a month for what don't go there if you don't have to stay away from that place
AND RHEY DON'T HELP YOU OUT WITH ANYTHING THEY SAY CALL THIS NUMBER AND ALL THEY'RE TELL YOUBIS SORRY WE CAN'T HELP YOU OUT SO DON'T CALL THEM AND DON'T GO THERE STAY AWAY FROM DRIVE TIME I LEARN MY LESSON HAD THE CAR FOR A YEAR AND ALREADY PUT ABOUT 500 WORTH OF WORKNON THAT LEMON 🍋 SUCKS AND IT HURTS ME 😥 😔 THAT PEOPLE 😞 STILL AREN'T HONEST AND TAKES A ADVANTAGE OF YOU STAY AWAY FROM THEM

Staff choses and customer service

Deceptive sells person

I was sold a car that hadn’t been inspected properly and it was the worst car buying decision I’ve ever made. I repaired this car every month for over a year, the engine has a recall, but Hyundai won’t tell me if the engine was replaced. Now the engine is gone and Silver Rock wants me to come up with $5000 to repair it, obviously she knew I wouldn’t have it because I am disabled and on SSDI. 4 alternators because the in network mechanic couldn’t figure out the issue, he simply gave up and said that they did their part. A parasitic drawn that kept me down for 3 months, and that was just one out of the many issues that actually pushed me to bankruptcy… No lie… 100% true, not to mention my car insurance was $350 a month because of the area I lived in and the car has a high theft rate, which I had no idea of a the time of purchase

Horrible

The workers they were patient and experienced

I worked with Miranda today at the Highland location and i have 0 complaints she made my purchase EXTREMELY smooth i am pleased with her service today as well as the service that I’ve received from her colleagues during my short time in their place of business.

André Johnson in Highland Indiana has a great support team!

My experience was nothing short of amazing. The employees are helpful and knowledgeable. Very respectful and friendly. I was approved for a much more luxury and comfortable suv. I would recommend DriveTime to anyone looking to purchase or lease a nice reliable car.

Miranda was absolutely amazing. Steven was great as well.

I had the worst experience with them. The 1st sales woman was rude & unpersonable. I still purchased my vehicle. Omg did I love it, it was a GMC Terrain. Four days later the check engine light came on. I returned the vehicle for another one. But they didn't have anything I liked. So they put me in something until they got more inventory in. So I was waiting for more inventory to come in. They never received any so I returned that vehicle for a refund. They never sent the email that night or the next day prolonging the time for me to get my money back. And kept telling me sending a simple email was a process. Bottom line I will NEVER EVER purchase a vehicle from Highland Indiana Drive Time. Rude, disrespectful, liars that play with people time and money like its personal. I worked for it, I can purchase & decide what I want to spend my money on or not. I shouldn't be mistreated because of it!!!!!

MS Maranda was very helpful with choosing a nice. Vehicle great customer service

manager and salesman lied by claiming they didn't know the reason why the check engine light came on. they just didn't want to repair it. truck was dirty and left With no gas. and salesman left dealer plate on truck and I had to waste my time and fuel to return tge plate. I WILL NEVER BUY ANOTHER VEHICLE FROM THIS PLACE AND I WILL TELL EVERYONE I KNOW NOT TO BUY FROM THIS PLACE.

My sale person and the whole store in highland, in.

The customer service from Andre was amazing the car itself was a bit lackluster. The buying experience should be exciting. It wasn’t until I took an actual deeper look at the car I noticed more. I describe it as I feel like I borrowed a family member’s car. A bit dirty,dusty, definitely looks used. The wipers were tested during inspection but due to the temperature of the day I assumed the fluid was just frozen. After checking and filling it later (it was empty) it appears there a bigger issue. I called to ask about having it looked at onsite since I purchased it yesterday and was instructed to call a car repair shop. So not I have to invest MORE time to fix it myself. Very upsetting.
Update: I took it to one of the recommended repair shops and they basically refused to use the Silver Rock policy stating it takes forever to actually get refunded. I had to pay him cash for the repair.
I will be calling the reply number and will update this again.

Marlon and Marcus were very nice and friendly! Extremely professional and quick! They made the buying process very easy and simple!

Marcus was so helpful. I was having a stressful time but, Marcus was very helpful with making sure that I leave with a vehicle that suits me.

Marcus helped me out tremendously and I’m happy with what I got. He was able to work with me and find something that worked in my budget.

Your employees make all the difference… pay them WELL

Excellent customer service, courteous sales staff my overall experience was great! Answered all questions asked professionally! I was very pleased!

What a good experience! To start with, I've already been communicating with Marcus at DriveTime, he looked the sedan I needed. Went in and was out with a car that I picked. Marcus made the whole time fly by quick and made the paperwork easy to understand. I'm happy with the car, the interest rate and my payment. Thank you Marcus