DriveTime Car Sales - NE Columbus Reviews 31

The sale rep Fan wan amazing! The car so far is doing well.

Caleashea was fantastic. She got me in and out all while handling 3 different customers on her own. Quick, to the point and pleasant. The gentleman I initially met got me to look at a Vehicle that wasn't on my radar. So, I appreciate him as well. -2022 TrailHawk

I had a great experience buying my car here. The whole process was smooth, efficient, and stress-free from start to finish. The team was professional, friendly, and genuinely helpful—no pressure, just clear information and support. They made sure everything was easy to understand and worked with me to find the right fit. Highly recommend if you’re looking for a hassle-free car buying experience!

He took the time to make sure everything went ok & I appreciate it

Avoid Drive Direct if you value honesty and professionalism.

I initially spoke with Pierre Gambrell about a specific vehicle (Stock #KR204323, white Ford Fusion Hybrid, ~108k miles). He told me it was being inspected and gave me a ballpark of $9–10k. I asked to be notified when it was listed—he never followed up.

After finding the listing myself, I called back and spoke with another salesperson. I confirmed the exact vehicle (stock number, color, mileage), and everything checked out.

Later, Pierre reinserted himself into the deal, stating he had to handle it since he was my original contact. From that point on, he controlled the communication.

Pierre then gave me an out-the-door price. I negotiated, and we reached a clear agreement. Based on that, I was preparing to move forward.

Then came the switch.

I was told the price was actually $1,600 higher due to a “mistake” quoting the wrong vehicle—despite the fact that I had identified and confirmed the exact car multiple times. The new price also included questionable add-ons presented as “standard,” which looked more like inflated charges than legitimate fees.

This is not a simple mistake—this is a lack of transparency and accountability.

It gets worse. I attempted to resolve the issue by contacting the manager, Drew Newman. Multiple calls, voicemails, and emails were ignored. No response. No attempt to make things right.

That tells you everything about the leadership and standards at this dealership.
If this is how they handle a basic price agreement before you even step in the door, imagine what happens once you’re sitting in the finance office.

Do yourself a favor—take your business somewhere else.

Timely, great choice of cars and choice if a down payment that isn't high
Hayden took great care of me

From start to finish it took roughly maybe 3 hrs, including my test drive. Honestly probably one of the easiest and smoothest experiences I've had buying a car. Fanfode was awesome and did a really great job taking care of us. We got there a little after 6 and ended up leaving after closing but not once did we ever feel rushed nor did I feel like it was taking horribly long either.

People were friendly and helpful. Overall though they seemed very disorganized. I went to look at a certain vehicle only to find out they couldn't find the keys and no one knew what was going on. I drove 45 minutes for it with no heads up and had to go home and wait. 4 hours later I get a call that it was because the vehicle was already on hold with a deposit but nobody knew that. Luckily they had another truck that was similar and I was able to come in and purchase it.

JB and B were great this was my last car place to go to praying to get approved where nobody else would they got me approved fast in a hurry. I was putting in a car that I love runs great guys highly recommend this company to anybody who has bad credit and who needs a car they will help you

Hayden and Jordan were extremely helpful and made an excellent customer experience! We purchased a great vehicle at fantastic price. Recommend anyone looking for a used car to visit their nearest DriveTime

Listen if you are in need of a car and good hometown service! Go to DriveTime Columbus NE and ask for Sherri! That lady is awesome! My experience was top notch! I have zero complaints! She made the process simple! She was professional but down to earth and personable! Thanks Sherri!

Had the pleasure of working with Caleashea Stair. She was extremely helpful and made the process easy!

Today I went to DriveTime on Morse Rd., Columbus, OH. I sat in about 20 used cars for sale. Not a single one was clean. I saw hair, crumbs, dirt, grime and stuff I have no idea of what it was. The cars all smelled terrible, like someone sprayed a can of Lysol in them. The driver's seat on several of the cars was so dirty I couldn't bring myself to even sit in them. Very disappointing. I have never seen such dirty cars on a lot. The last time I went to DriveTime a few years ago all the cars were clean. What happened?

Came in just looking for an estimate and approval. I had just got a car from Byrider, that I couldn't even drive bc it shut down on me after a month . I test drove a 2016 Grand Cherokee with a lil over 100k miles, and I was pleased. But JOSH at the location on West Broad had a surprise for me! He put me in a 2022 Hyundai! He turned an awful few weeks into a GREAT DAY! I am so satisfied, highly grateful and appreciative

Good afternoon I was a cosigner on a vehicle we purchased at your dealership and the vehicle has been nothing but trouble. I went back to the dealership and talked to the general manager and ask if we could get another vehicle he said he could not do it. He said if we wanted to return the vehicle it would be a volunteer repossession and I said I'm not going to trash my credit. I'm very disappointed in your service.

We walked in and were instantly greeted by Jerrell Leak at the Morse Rd drive time! He was super helpful & fast with getting us exactly what we wanted! huge thank you to him & his help! very appreciative of the hard work that was put in to help us :)

Jason was awesome he let me take all the time I needed. What I didn't like is that they did not have a large selection of vehicles and the vehicles that they mostly had were Kia's. I feel the cars are overpriced but, overall I had a good experience.

Customer service was fantastic. They listened to my wants & needs & helped every step of way