DriveTime Car Sales - SE Cincinnati Reviews 14

Salesman in Cincinnati Ohio

Good customer service sales associate was great thank you Alex

So I came into drive time on beechmont Ave in Cincinnati an I was told that I had to go get a paper copy of my driver's license because my card was cracked an the lenders would not accept a cracked card, I asked If the lenders would take a paper copy and the sales men said yes so I went an got it came back I test drove a car an I liked the car an then I was told that because its a paper license that then lenders would only approve me for the car if I put 800 dollars down. Which was 500 more then the amount we agreed on. Worst car buying experience ever an will not be returning to this location nor will I recommend this place to anyone.

The guy that sold the car was not very personable. The parking lot was not even clear from the snow. None of the cars were cleared off and he had to clean off the car and shovel it out for me to look at it. The handicap spots were a sheet of ice.

Fast and easy process. Most everything done online then came in, test drove the vehicle, signed paperwork and was omw in less than an hour. Sales rep Clay could have been a bit more personable but I didn't ding the rating as he may have been having a bad day.

I had an amazing experience with the DriveTime Salesforce! Steve and the team were absolute lifesavers after my car was totaled from hitting a deer. They were super courteous, kept me updated daily, and moved the buying process along smoothly, making a stressful time so much easier. Highly recommend them!

I recently had the pleasure of purchasing a vehicle from DriveTime, and I must say that my experience was nothing short of exceptional, largely thanks to the outstanding customer service provided by sales representative Kenyada Allen.

From the moment I walked into the dealership, Kenyada greeted me with a warm smile and a genuine willingness to help. She took the time to listen to my needs and preferences, ensuring that I felt valued as a customer. Her knowledge of the inventory was impressive, and she was able to guide me through the various options that would best suit my lifestyle and budget.

What truly stood out was Kenyada's patience and dedication. She answered all my questions thoroughly and never made me feel rushed. It was clear that she was committed to finding the right vehicle for me rather than just making a sale. Her transparency about the financing options and the entire purchasing process made me feel confident in my decision.

Kenyada's professionalism and positive attitude made the entire experience enjoyable. She went above and beyond to ensure that I was comfortable and informed every step of the way. Even after the sale was completed, she followed up to make sure I was satisfied with my purchase and to see if I had any further questions.

In a world where customer service can often fall short, Kenyada Allen at DriveTime truly exemplifies what it means to provide exceptional service. I highly recommend visiting DriveTime and asking for Kenyada if you're in the market for a vehicle. Her dedication to her customers is truly commendable, and I couldn't be happier with my experience! Thank you, Kenyada, for making my car-buying journey a memorable one!

Excellent customer service!

Kenyada was awesome. She was quick yet thorough and made sure we walked out with exactly what we wanted! Was very happy with my whole experience!

Genuinely could not have asked for a better experience buying a car by myself for the first time. Alex was super friendly and answered all the questions I had.

Timely and professional service.

Nick was very attentive and helpful in the process. He was patient as I test drive a few vehicles, he was ready to go get the next one.

Nick, my salesman was extremely straightforward, honest, and most importantly from the initial conversation, he actually listened, to my particular price range etc, and down payment, he did NOT try to exceed that amount, he actually lowered it to accommodate for my insurance, so I’d still be out the door with the amount I could afford.

Amazing service. Quick easy and enjoyable.