Dr.PAWPAW Reviews 

This company has brilliant customer service, the best I've ever had and the product is excellent. I just purchased the wrong colour for me and was immediately sent a great replacement by Jessica. I doubt any other company could top this in more than compensating their customers. Over 100% customer satisfaction! Thanks so much.

Sarah was super helpful and kind. She responded quick and resolved my problem immediately.

Jessica at Dr PawPaw was extremely helpful. Emailing back promptly when there was a problem and sending out a new one when I sent the batch code.The lip balm was a gift so I didn't want to complain to my friend when I couldn't get it to come out and eventually the tube split at the bottom from the pressure. I now realise that the tube works better if it is kept warm in a pocket. January in our kitchen is too cold! Loving the replacement and it is doing its healing job.

I contacted the Dr Paw Paw Customer Service team to let them know about a quality issue with a lip balm I had purchased in Tesco, not expecting anything in return however, the advisor Jessica couldn't have been more helpful and offered to replace the product free of charge. It's often not the fact that something went wrong, it's the way a company deals with it once an issue has been flagged by the customer, good work!

Excellent service had a problem solved very promptly thankyou.

Jessica watts from customer service has gone above and beyond to help resolve my missing parcel situation and put a complaint in to royal mail on my behalf, I gave 4 stars because of my parcel situation

Amazing customer service.
Ordered and did not receive my parcel. Karla at customer services tracked this and was very quick in ordering me a replacement.

I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many different things before nothing has ever worked so fast and it looks like a lip gloss and tastes really nice ………also home bargains sells it half price than anywhere else

Excellent service, responded to my enquiry in less than 24 hours.

I bought a product on a flight and had a slight issue with it. Contacted Dr Pawpaw via email, had an immediate response and they sent me a replacement. Excellent customer service

Had a complaint about the nozzle of the 7 in 1 styler but Jessica Watts of the customer service dept helped me great. Such a nice and kind woman. They’re gonna send me a new one.

Amazing customer service! After an initial problem with the packaging of the product, I genuinely could not believe the quick response and fantastic customer service provided by this company. They have been amazing and it was all dealt with within a couple of days.
Very happy customer, will definitely buy from them again. Thank you so much!

I purchased a Dr PawPaw 7 in 1 hair treatment bottle. Unfortunately the pump that dispensed the spray became faulty. I contacted customer services and received a response very quickly. Sarah apologised for the faulty product, explained that a new design had been manufactured and posted me a replacement bottle. Excellent customer service.

Faulty packaging appears to be a common issue with Dr.PAWPAW balms - I had 2 of the red tinted balms split after a couple of uses. I emailed customer service and Jessica was so helpful - replacements were dispatched straight away.
I won't stop buying the products - the tinted balms and overnight balms are holy grail products for me, but I hope they relook at the packaging soon.

Jessica was amazing at responding to my enquiry in regards to my order.
Rapid response is the only way to describe the customer service from Jessica.

Excellent customer service received by Jessica over the past few days. I have had issues with the pumps on 2 of my 7-in-one hair treatment bottles. Jessica responded to my email very quickly and is sending out replacement pumps for my bottles. Would highly recommend the product and the company for their customer service.

Great customer service, easy to navigate website and very fast delivery. Couldn’t be happier, will definitely be ordering from Dr Paw Paw again and I would highly recommend their website and products to anyone.

I bought first time from Dr pawpaw when received the items some had leaked and I emailed to raise the issue and I got a response literally in a few minutes and the next day a replacement was sent
Can’t wait to try the products and leave another review xx thanks

My gorgeous PawPaw lip balm had a highly unusual manufacturing defect. These things happen occasionally but the customer service response has been fantastic. I had a response just minutes after raising the issue and a replacement product is on its way. Thank you Sarah - THE most responsive customer service experience I have had in a very long time.

Contacted customer service via email regarding an issue, it was dealt with very efficiently.