5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single ord... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Duke clothing very good and items like the cotton oxford shirts are of the highest quality at low prices, being a big man clothes hard come by, if you tuck in your shirts / T-shirts you need length... Toon meer
Bedrijf heeft geantwoord
Every time I have had any transaction with Duke Direct Menswear it’s always gone smoothly. The products always fit as they should & the quality of workmanship in the making of the garments are fantast... Toon meer
Bedrijf heeft geantwoord
The callback when it was noticed that one of the items i ordered did not match the previous ones and that someone took the time to ask the question that prevented me from having ordered the wrong size... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Duke Direct Menswear. Market leaders in Regular sizes, Kingsize sizes and Tall Mens sizes. Offering Same Day Dispatch & Free UK Delivery. Shopping for Basics, Denim, Printed T-shirts, Shorts, Casual Shirts, Footwear? We’ve got it all, step this way.....
Contactgegevens
Verenigd Koninkrijk
- www.dukedirect.co.uk
4,5
Uitstekend
140 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Excellent service
Easy ordering is right up there for me. The cutting out of middlemen saved me money, and who doesn't want that?
Updates throughout with a very fast dispatch and delivery process, a free delivery I add. Highly recommended and trusted trader.
18 mei 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear again.
Great after sales service
13 mei 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service. Thank you for your continued business and coming back to us, we really appreciate it.
We look forward to welcoming you back at Duke Direct Menswear again.
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service. Thank you for your continued business and coming back to us, we really appreciate it.
We look forward to welcoming you back at Duke Direct Menswear again.
Payment Taken Before Shipment
(Feedback on their response below)
Be aware.
It seems they do not fully comply with their own Terms and Conditions (and thereby the Consumer Rights Act 2015 and Distance Selling Regulations).
I placed an order on April 30th. The payment was captured on May 4th from my bank account (not just reserved, but actually debited), and only the day after, on May 5th, was the order shipped.
Better practice would be to first ensure the order can be fulfilled, by packaging and preparing it for shipment and then invoice it.
________
Feedback on their response (19-05-2026)
Your website states: "Your card will be debited once the order has been accepted."
However, my order was debited on May 4th, and first shipped after. If "accepted" means "processed/confirmed," then why was the payment captured before dispatch? This seems inconsistent with your stated policy.
Standard e-commerce practice:
You should only capture payment at dispatch. Otherwise, you expose yourself to poor business practices. For example:
Let’s say I place an order, you debit my card, and only afterward you attempt to assemble my order for shipment, only to discover an inventory error, meaning you cannot fulfil my order, even though you have already charged me.
Once more, better business practice would be to first assemble the order and, once ready for shipment, then debit the charge.
30 april 2026
Review zonder uitnodiging
Antwoord van Duke Direct Menswear
Thank you for your feedback. We believe there may be some misunderstanding here. As with virtually all online retailers, payment is taken at the point an order is processed and confirmed, prior to dispatch. This is standard e-commerce practice and does not conflict with consumer legislation or our Terms & Conditions.
Your order was successfully processed, payment captured, and then shipped. This this is a normal part of the fulfilment process.
We hope you were happy with your purchase and hope to welcome you back at Duke Direct Menswear. If you would consider revising your review that would be very much appreciated. Thank you.
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Black comfort fit jeans.
Good quality clothing reasonably priced, with speedy hassle free delivery. I've used this supplier several times and have no reservations whatsoever recommending them.
8 april 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Easy to order
Easy to order, garments true to size and well made quick delivery. Will be ordering again. Prices pretty good for tent sizes if you know what I mean.
31 maart 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
Great range, quick turn around
Great range, easy to navigate website, competitive prices and prompt shipping. All in a positive experience and I will be back.
25 februari 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
I am a 2xltall and the sizes elsewhere…
I am a 2xltall and the sizes elsewhere don’t compare.Always a great fit with D555. Thanks
9 maart 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We look forward to welcoming you back at Duke Direct Menswear
The best company for menswear
The best company I know, I always buy here and I will in the future. Very good quality of everything but delivery costs for non UK countries are high.
25 februari 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We completely understand your comment on delivery costs. We have also seen a rise of these over the years. We keep these inline with Royal Mail prices for a 2kg package and always cover the extra postage costs ourselves for any larger orders that weigh considerably more to try and encourage our customers from abroad to continue to shop with us.
We look forward to welcoming you back at Duke Direct Menswear
Antwoord van Duke Direct Menswear
Hi Gary,
The jeans you ordered and returned were 40 Long, no problem at all to return for a refund.
The jeans were delivered on the 11th March at 11:33am and refund was issued on the 15th March. It’s a little unfair to say you are awaiting a refund after 2 weeks when in fact it was only four days (only 2 working days since I processed your refund on the weekend). Please consider revising your feedback, it would be very much appreciated. Thank you.
Kind regards,
Tina
The only problem was trying to return…
The only problem was trying to return item's.
It was not as easy as it could be.
18 februari 2026
Antwoord van Duke Direct Menswear
Thank you for your review. Sorry to hear you could not find this information. Please note all return details are directly on our website under the Returns tab:
https://www.dukedirect.co.uk/returns-and-refund
We hope to be able to welcome you back to our website.
A good all round experience
A good all round experience. Items were in stock and were delivered promptly. Good quality fabric, and an excellent fit. Excellent price.
2 januari 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
perfect underwear.
I am very pleased with the underwear I bought from you, arrived nicely packed. Would buy again .
5 januari 2026
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear
I haven’t received them yet but that’s…
I haven’t received them yet but that’s maybe because we’re snowed in. Nothing getting delivered
2 januari 2026
Antwoord van Duke Direct Menswear
Thank you for the taking the time to leave a review. Please may I kindly ask if you could update the review now that your order has been delivered to you.
As you mentioned, the weather up in Scotland has been severe, so the postal services experienced delays in delivering mail.
Thank you for your understanding. I hope you were pleased with your purchase.
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Just what I wanted!
Prompt dispatch & delivery. I've bought Rockford Jeans before as they are a good fit for a taller person.
17 december 2025
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back at Duke Direct Menswear.
5 years loyalty and still happy!
5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single order per year for my classic every days jeans ans shirt.
Tina, Thank you for being on market!
Note to French (and EU) customers , since the Brexit ordering form UK leads to pay TVA (VAT) on imported goods, tax is collected by carrier upon arrival, tip: usually it cost less fees when paying tax online as soon as the TAX notice arrives by e-mail.
Bruno.
5 november 2025
Antwoord van Duke Direct Menswear
Thank you for your review and for your 5 years of custom and loyalty. So pleased to hear you were happy with your purchase and the service.
We look forward to welcoming you back next year at Duke Direct Menswear.
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