5 years loyalty on both side of the business, still top service from an independent seller, good jeans, and other trousers. I will come back next year for my autumn order. Quality allows single ord... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Duke clothing very good and items like the cotton oxford shirts are of the highest quality at low prices, being a big man clothes hard come by, if you tuck in your shirts / T-shirts you need length... Toon meer
Bedrijf heeft geantwoord
Every time I have had any transaction with Duke Direct Menswear it’s always gone smoothly. The products always fit as they should & the quality of workmanship in the making of the garments are fantast... Toon meer
Bedrijf heeft geantwoord
The callback when it was noticed that one of the items i ordered did not match the previous ones and that someone took the time to ask the question that prevented me from having ordered the wrong size... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Duke Direct Menswear. Market leaders in Regular sizes, Kingsize sizes and Tall Mens sizes. Offering Same Day Dispatch & Free UK Delivery. Shopping for Basics, Denim, Printed T-shirts, Shorts, Casual Shirts, Footwear? We’ve got it all, step this way.....
Contactgegevens
Verenigd Koninkrijk
- www.dukedirect.co.uk
4,5
Uitstekend
140 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The same problem continues since I…
The same problem continues since I first started to use your website. Very big dysfunction both from mobile phone (Android and Apple), and PC... Sometimes I'm trying for three or four days to place an order...
26 november 2023
Antwoord van Duke Direct Menswear
Thank you for your review, I sent you a message last week to welcome you to our new site. Your latest review is based on an order placed on our old site. We launched a new site on the 5th December, we've had lots of positive feedback and are certain you will have a better shopping experience.
If you could take a look at the site and consider revising your review that would be most appreciated. It really does help our small business grow.
If you would like to discuss further please feel free to contact me at sales@dukedirect.co.uk
Kind regards,
Tina
Great trousers at a good price.
24 november 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to welcoming you back.
Very easy way of shopping
3 december 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your shopping experience.
We appreciate your custom and look forward to welcoming you back.
Great service
30 november 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with our service.
We appreciate your custom and look forward to welcoming you back.
Will use again
Good website, easy to navigate, ordered tracksuit bottoms for my father who is quite generously built. Originally ordered a 4xl which proved to be too small, so ordered a larger size which was perfect.
Returning the smaller pair was easy and Tina responded quickly to emails and refunded me. Delivery is fast.
The clothes were good quality and very good value. Would recommend
30 november 2023
Review zonder uitnodiging
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased we were able to determine the correct size for your Father.
We appreciate your custom and look forward to welcoming you back.
Great Service as Always
Great Service as always. Tina went out of her way to solve a small problem with the order.
5 november 2023
Antwoord van Duke Direct Menswear
Thank you for your review, your kind comments are very much appreciated.
We look forward to working with you again.
Thank you.
Excellent customer service
The best way to tell how good a company is, is by how they deal with an issue. There was a problem with my order. One item couldn’t be sent and so Duke Direct’s supplier were to fulfil the missing item, which they didn’t. As soon as Duke Direct’s customer service found out, they contacted me and offered a solution straight away. They were extremely prompt, very efficient, and resolved the situation quickly. You couldn’t ask for better service.
5 november 2023
Antwoord van Duke Direct Menswear
Thank you for your review, your kind comments are very much appreciated. It also helps when we have such great and understanding customers :)
We look forward to working with you again.
Thank you.
Really great customer service
Really great customer service, helpful and understanding. I had a problem with my order and Tina was very easy to talk to. Replacements were received quickly with no problems. I've been buying this brand for years from stores for overweight people, but couldn't find them in conventional sizes after losing weight, fortunately this store stocks them.
2 november 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and hope the replacements fit well. Thank you for your kind comments.
We appreciate your custom and look forward to welcoming you back.
Thank you.
Why can i find all the clothes you make…
Why can i find all the clothes you make cheaper elsewhere?
10 november 2023
Antwoord van Duke Direct Menswear
Hi,
It's a competitive market. We offer many sales and discounts all year long to ensure our prices are kept low to match our competitors.
Thank you
Nothing has gone wrong yet
Nothing has gone wrong yet. As I haven’t received goods yet nor have I been sent a delivery date. Ask me again when I get them.
And nothing did go wrong so upgraded from 3-5 stars. I was pleased to see they read reviews and are quick to contact you and explain make amends.
Overall great service just Trustpilot getting over eager
24 oktober 2023
Antwoord van Duke Direct Menswear
Mr Halton,
As advised on our website we were away last week for a few days and all orders were to be dispatched on our return. Your order has been dispatched and I also sent the email below on 25/10/23 at 8:14pm to ensure our out of office message was acknowledged.
Good Evening,
Thank you for your order at www.dukedirect.co.uk
I just wanted to double check you had seen our note that we are out of the office this week. Please see link below, all orders will be dispatched on 31st October. I hope that is ok.
https://www.dukedirect.co.uk/delivery
Please accept my sincere apologies for any inconvenience.
Kind regards,
Tina
Antwoord van Duke Direct Menswear
Thank you for your review, it is very much appreciated.
We look forward to working with you again.
I like their sale prices
12 oktober 2023
Antwoord van Duke Direct Menswear
Thank you for your review Chris, and thank you for shopping with us again.
We look forward to serving you again.
Great experience
Products as advertised, great quality and price. Clear and helpful customer service.
7 oktober 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
Don't bother unless you're willing to wait for delivery
Paid for 24 hour express delivery on Saturday 30th September for going on holiday on Thursday 5th October...items didn't arrive in time and nobody willing to take ownership of the issue
30 september 2023
Antwoord van Duke Direct Menswear
Hi, I am just looking into this tracking now. You can see the order was placed on Saturday and dispatched on Monday 1st October with Next day delivery service. You can confirm this from tracking number TY5157155. It looks like then there was a problem between Parcel force ad the delivery location and this was in fact delivered two days later.
I have not heard from yourself, I would have most definitely been in touch with Parcel Force to invesigate further. Since your email address and phone number were provided to Parcel Force directly I assume you have been corresponding directly with them as you mention no one was willing to take ownership.
I'm so sorry you have had a bad experience. We rely on Parcel Force and Royal Mail to deliver our packages in the timeframe we choose and we pay for. Sometime for reasons out of our control this does not happen.
Please accept my sincere apologies for the inconvenience.
Kind regards,
Tina Soora
wrong size label in item
wrong size label in item result item to large.contacted seller but they have not replied to my messages
28 september 2023
Antwoord van Duke Direct Menswear
I am so very sorry the incorrect label was on the Rugby trousers you purchased. We have corresponded and as advised i will happily cover all return postage costs and have offered a replacement or a full refund. Apologies once again for any inconvenience.
Antwoord van Duke Direct Menswear
Thank you for your review Andrew. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again.
Good support
Helpful and pleasant when needing to swap jeans that didn't fit for some that did
11 september 2023
Antwoord van Duke Direct Menswear
Hi Paul, Thank you for your review. Very much appreciated.
Hope the new jeans are a better fit.
Thank you.
Great 💯👍🙏👏👏👏
10 september 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase.
We appreciate your custom and look forward to serving you again
Great Value Blouson
Great value in your sale, well packed delivered as stated, and garment fits well and was correctly described online,
1 september 2023
Antwoord van Duke Direct Menswear
Thank you for your review. So pleased to hear you were happy with your purchase and that it fits well.
We appreciate your custom and look forward to serving you again
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