Duration Windows Reviews 

I just wanted to extend my sincere thanks to your team, especially to Elise for outstanding service I received recently.

Elise went above and beyond to help organise a replacement window at incredibly short notice. Her professionalism, efficiency, and willingness to help made a stressful situation so much easier, and I’m truly grateful for her support.

It’s rare to come across such dedicated and responsive customer service, and it certainly hasn’t gone unnoticed.

Thank you again to Elise and everyone involved, I’ll have no hesitation in recommending Duration Windows in the future.

Very prompt in getting our quote back and then very helpful in getting us into system checking all details and getting our order acknowledgment processed many thanks to Willow ,Ken and Laura keep up the good work Bill Glynn. Stone Right builders

As our friends ordered from here, we just visited the Duration showroom to speak to Ken who gave us an in depth “tour” of all the options relevant to our requirements. It was incredibly useful after spending hours looking online… totally recommend a visit - no pressure to commit/ informative / fun! We hope to order from here as the team seem great and the products look good! Just waiting for a couple of quotes. Would definitely recommend a visit to the showroom.

We were truly impressed with the level of service we received from the team at Duration. Ken was incredibly helpful. His knowledge and attention to detail made the entire process smoother and stress free. We highly recommend Duration Windows and we will definitely use their services again.
Thank you Ken and the team.

I had a highly positive experience with Duration. The assistance provided by Jon Wade was exceptionally professional and prompt. I was supplied with all the necessary information and materials, which greatly supported me in my project.
I sincerely appreciate the high standard of service and would not hesitate to recommend this company to others seeking reliable and knowledgeable support.

We were recommended to go to Duration windows by our architect as we were unsure on the doors leading to the garden. Bi-folds, sliding or patio.
We were a bit clueless as to what we wanted, as speaking with people we knew that had these types of doors, there was pro and cons to both.
We organised a consultation with Ken who was absolutely fantastic. He really took the time to explain each of the key features of the different door types and the available option they had with opening and layout, including all the different designs.
What helped the most, was him looking at our plans and dimensions to determine if there were any drawbacks to each type of door we wanted to look at. He pointed out some things we hadn’t considered.
Overall really happy with the experience and came away feeling by like we knew the direction we were heading in. Thanks for the support Ken.
Just waiting to hear back on the quotes and we can go from there.

Ken is always helpful and responsive. He’s a credit to Duration windows who we have used for more years than I care to remember!

Fantastic Service with the product to match.

Very efficient and more than helpful. Highly recommend

Ken is always so helpful. We have worked with him for many years and he is a wealth of knowledge. We always know we are getting the right products at the right price. He is always there if we need help regarding anything.

Visited the showroom yesterday on the advice of my builder .Was greeted by John who talked us through our options for bifold doors and i have to say his product knowledge was excellent and made the whole visit a pleasure .Will be returning once our decision is made . i would highly recommend Duration for all your requirements .Thanks again ! 5*

Ken is great to work with. Very knowledgeable about the product, and gives you honest advice. This is our second time coming back to Duration Windows, can't fault the sales service.

I decided to visit Duration's showroom with some clients. Ken's extensive knowledge of their products is truly impressive. Ken communicates effectively, ensuring clarity and understanding, which greatly enhances the customer experience. My clients were incredibly impressed with the exceptional service provided, a testament to Ken’s dedication and expertise. He is a huge asset to Duration and I hope they realise what they have.

Ken Mortimer has been brilliant demonstrating a 2 pane Bifold to our customers today. Customers came away very clear with what they want

Thank you Ken

Recently the Room Divider keep that the latch mechanism fits into broke ( after 8 years of use) . Its still available and Elise put 3 in the post to me. Thanks again Elise.

Elise has been so helpful and thorough in helping us to ensure we get the measurements and specifications right for a replacement window unit.She has been quick to respond to any queries and kept us well informed.

I was helped through the order process and although I had a few steps to complete it was made clear what I needed to do and I was kept updated throughout.

Coral, was extremally helpful, knowledgeable and quick to respond. Great service!

Ken is always willing to go the extra mile to make sure that we have a seamless process from end ro end. He is never too busy for guidance or to answer questions . We always use duration because of his impeccable customer service

I contacted them to mention an issue I was having with the bifold doors. Lucy was excellent, she booked an appointment straight away to look at it, and was given updates on the day of the appointment.
It's now fixed. Very smooth experience!

Out of the blue the transit door handle in our almost thirteen year old bifold windows decided to give up the ghost.
I called Lucy, whom I'd had some contact with in the past, to see if there was any chance of them still being available. Thankfully they had a set in stock and they are winging there way to me by DPD Special Delivery, here tomorrow. Well done and thanks Lucy.