I bought this chair for my home office,and it's been a great choice.The high back provides excellent support during long work hours,and the seat is comfortable even after extended use.it looks profess... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The shade of color is too dark which is different from one shown on the web site while ordering. It is disappointing that Durian doesn’t buy back its own old furniture or even helps in disposing it of... Toon meer
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which... Toon meer
Bedrijf heeft geantwoord
I purchased the Durain Ergonomic Chair model name Robust, which is very good value for money.It has very comfortable cushioning on the seat & the backrest. It has adjustable seat which you can use it... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Buy branded quality home & office furniture at Durian store. Find the most stylish and affordable sofas, beds, tables, office chairs & desks online. Shop Now!
Contactgegevens
Mumbai, India
- www.durian.in
3,8
Goed
289 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Worst Customer Service
Worst Customer Service
My office chair developed a defect and the the durian executive visited my premises on 15th November 2022. I was informed that the same will be resolved within 10-12 days. It is more than a month and the issue has not been resolved yet. Nobody picks up the customer care number and I am tired of sending mails. Very bad customer service.
14 november 2022
Review zonder uitnodiging
Antwoord van Durian Furniture
Dear Customer,
To help us route your complaint to the appropriate team, we request you to re-share your contact details.
Our team will get in touch with you at the earliest. For quick guidance, you can connect with us on: customersupport@durian.in
,WhatsApp: 8591108987 or call on Customer support: 1800 22 3242
Regards,
Team Durian.
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21-12-2022
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
I recommend this company
I recommend this company
Hi,
Your furniture is very good and high quality
I ordered a sofa very nice
22 oktober 2021
Review zonder uitnodiging
Very disappointed with the king size…
Very disappointed with the king size bed fitting, even movement the bed jerks and makes cranky sound
16 september 2021
Antwoord van Durian Furniture
Dear Mr.Manjunatha Reddy,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
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Date: 30/09/2021
Dear Mr. Manjunatha Reddy,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Durian Furniture is the Worst…
Durian Furniture is the worst possible place you can spend your money. An Ikea sofa (meant to be economical, less robust) is better quality than Durian (premium positioning and high priced).
Within one month of purchasing a sofa set (1.5L+), the sofa starts making a creaking sound every time someone sits on it. One of the metal legs rusts. The service team comes home after 3 months of complaining, stuffs the sofa with more foam without hearing what the problem is. Now, the sofa has also lost its comfort!! The creaking sound from the sofa frame remains.
Another couple of weeks are spent complaining. Nazneen, Deepak are actively involved. Some of their team mates misbehave on call (make statements like you don't know what a leather sofa is). anyway, after visiting their showroom and complaining again, they picked up the sofa from home. After 15 days of supposedly "fixing the problem", we went to the showroom to check the sofa. It is still making that creaking sound, every seat of the sofa has a different comfort level and the person responsible for getting the problem fixed is not there. The POC allotted has no idea about our complaints.
So, it's been 4-5 months since we complained for the first time (note our sofa was only one month old when we complained), and the servicing has not been completed.
Please don't get fooled by their sharp sales team that will promise you they'll assist with servicing. Don't get fooled by how professional their showrooms look. Take your money and go someplace else please. This store and its employees' non-customer centricity is not something you should deal with.
Edit: They will respond saying this is an exception and we will call you to resolve, but never call. NO call till date. Once again reiterating - this is their business model. Poor customer service is profitable for them and so they stick to it. Stay away from this brand please - all you future consumers
4 september 2021
Review zonder uitnodiging
Antwoord van Durian Furniture
Dear Amrita Giri,
We're very sorry you had this experience. Please know that your situation was an exception and we understand how frustrating this must have been for you. We take customer experience very seriously and our team will get in touch with you and work with you to resolve this as quickly as possible.
We are truly sorry for the inconvenience and we assure you that we will make things right. Thank you for your patience!
Regards
Team Durian
Product is excellent but delivery was late
The delivery was quite late. Not sure if the reason was Covid.
The product is excellent. The finish is brilliant.
16 juni 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
I ordered the chair in april 2021 and…
I ordered the chair in april 2021 and it is not installed yet. June 2021
6 juni 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
---------------------------------------------------------------
Date: 11/06/2021
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Delivery was 25 days late
28 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
Product delivered is in good condition…
Product delivered is in good condition . Company should have proper procedure for assembly of chair and here i have to search the contact number for getting assembly of chair. Their contact number on website was not getting picked for 2 days and have to search through some other mode and get it assembled.
20 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Would rate 4/5
I expected the chair to lock at different levels since the website said the chair has synchronised locking .. the fact that it locks only in one position was surprising .. these terminologies which u use on site needs to be clearly explained .. to ke synchronised locking is not what I was looking for ..
12 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Return policy on ground contradicts commitment on website
The policy on your website nowhere states that there will be a deduction of 20+% on case a customer wants to return a product. But in reality i was informed about this policy when i got the product delivered.
I am surprised and shocked that a brand like durian would have failed to meet the promise as mentioned in the policy. I hope that your management would take note of this email and introspect on the promises made to a customer vis-à-vis what is implemented on the ground. Your policy states on the website that the customer can return the product free of cost incase customer is not satisfied which is completely contradicting to what your customer service explained on call.
10 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Had to assemble the chairs myself!
10 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Very disappointed with the product
Very disappointed with the product. Received seating seat with defect raised complain but it's 1 month no response. Mesh of the chair getting teared not a good quality. With in 1 weak getting started this problem. Before order durian was saying have full 5 year warranty now they have terms and conditions.
No going to buying anything and not going to recommend anyone for Durian.
8 mei 2021
Antwoord van Durian Furniture
Dear Rakesh,
We're very sorry you had this experience. Please know that your situation was an exception and we understand how frustrating this must have been for you. We take customer experience very seriously and our team will get in touch with you and work with you to resolve this as quickly as possible.
We are truly sorry for the inconvenience and we assure you that we will make things right. Thank you for your patience!
Regards
Team Durian
-------------------------------------------------------------------
27/12/2021
Dear Rakesh,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The product was delivered in perfect…
The product was delivered in perfect condition and installation was done at the time of delivery itself. But there was a massive delay in delivery.
5 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks so much for your feedback! We’re really glad you enjoyed the experience and appreciate you taking the time to share your feedback with us.
We've taken your feedback and will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
Damaged item received
Damaged item received. Durian should focus on the detail of the product. One of the roller wheels of the chair was off.
5 mei 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
Table leans forward after extending other tables
After opening this side table it leans forward, it’s a design flaw....
How it can be used like this.
3 mei 2021
Antwoord van Durian Furniture
Dear Anil Saini,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
----------------------------------------------------------------
Date: 30/09/2021
Dear Anil Saini,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The headrest is not at all stable and…
The headrest is not at all stable and is creating headache
2 mei 2021
Antwoord van Durian Furniture
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
The back rest is tilted towards the…
The back rest is tilted towards the left.
Otherwise, the chair is fine
27 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better in the future.
Our team will get in touch with you and work with you to resolve this as quickly as possible.
Thank you for your patience and we assure you that we will make things right and deliver the excellent experience we are known for.
Regards
Team Durian
-----------------------------------------------
Dear Customer,
We hope that we were able to resolve your concern satisfactorily and deliver the excellent experience we are known for.
We take pride in being able to cater to our customer's needs as much as possible, so we are truly sorry for the inconvenience caused and assure you to provide a better experience in the future.
Thank you for your patience and we hope to see you again.
Regards
Team Durian
Services need to be improvement…
Services need improvement particularly communication with customer must be clearer and in better way, specially in case of material delayed, due to whatsoever be reasons, otherwise regarding quality "Durian"is unbeatable and no other competitor is even closer to "Durian"
Its a real Value for Money
26 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thanks for taking the time to share your valuable feedback with us.
I have passed your thoughts on to the team and we will definitely work to include your recommendations.
Thank you again for taking the time to share your experience and we look forward to seeing you again.
Regards
Team Durian
The chair is good & value for money
The chair is good & value for money. I didn't get a free installation & demo aa promised while ordering, but the instructions & videos were provided on mobile phone by the executive and I was able to assemble it. Regards and thanks. Dr. Rahul Rao
25 april 2021
Antwoord van Durian Furniture
Dear Customer,
Thank you so much for your feedback! Your review means a lot to us and we’re really glad you enjoyed the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thanks for your kind words and we look forward to seeing you again.
Regards
Team Durian
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