Dusk Reviews 445

What a disappointment Dusk are.
Still waiting on a delivery with no idea when it will arrive. They don’t seem to have any idea and obviously outsource a delivery company that they don’t have communication with.
It’s a joke.
Very disappointed and definitely won’t be buying from them again

Like many others my order was not delivered on the date I selected. They have closed their phone lines so the only way to contact them is by email but they don’t reply. I have requested a full refund but no reply so I am now trying to get a refund via my bank. Don’t give them your money!

Delivery date came and went with no sign of the futon. After several email exchanges and raising a PayPal claim, I managed to get an email to confirm my order was cancelled with a full refund due.

Ordered an Ottoman in February, I was sent an email to schedule a date for delivery and nothing turned up. Over one month later and STILL nothing. Sent 3 emails via their online form with no response and can’t get in touch via phone line. They have my money and I have no one to speak to, let alone know if my item will ever arrive???!!??

If I could leave a negative I would. Ordered a bed, got delivered we couldn’t get it upstairs so emailed dusk was told we would hear within 3 days for a collection. 2 weeks later & still nothing, emailed them numerously & nothing. The bed is all boxed up in our kitchen which obviously isn’t ideal . Please do not use this company.

If I could give zero stars I would. The bed arrived, but we cannot attached the sides to the headboard as the thread in the headboard is broken. Customer service is just automated emails and you cannot phone the company directly. Eventually they agreed to send replacement screw, but it is the headboard we need, which they have completely ignored and of course the screw never arrived anyway. Wish I had read the reviews on this site, Did leave a review on dusk website, doubt if it will get published

They delivered a bed which was damaged and now expect me to return it with me to pay for the expenses. I’m no way ordering from them again. Also no number to contact and limited subjects to discuss on drop down box. Joke of a company. Wish I’d checked reviews first.

Like others I am now reading, unfortunately too late, I made an order which was meant to be delivered 2 weeks ago. I took the day off work, disposed of our old sofas and no delivery. They have responded to one email saying they looking into the matter and nothing since. They have my money, I do not have my order!

Do not order from Dusk! I wish I had read trustpilot before ordering! I am so disappointed. I ordered a sofa bed which did arrive but only parts of it! Phone lines are down due to high level of queries (no surprise) After numerous attempts to contact them and a bad trustpilot review later, I finally received an email response saying they would ship the missing items, the new order would arrive in up to 10 days. That was 20 days ago!!! NOTHING!!! I can only warn people and say what a shame it is that this has happened. Half a sofa bed which can’t be used, and a whole lot of money GONE! I gave them the benefit of the doubt, and really hoped this would get resolved but it looks like what people are saying is true….they are a scam!

Hideous company ‘DO NOT BUY ANYTHING FROM THIS COMPANY’ they take your money and keep it! Do not buy a thing!

Mattress disintegrated and was unusable by 2 years. Dusk not interested.

Order taken and delivery date given. Date has been and gone without any contact from Dusk. Tried messaging and emailing them but not reply at all. Plan to cancel via credit card.

Bed arrived with 13 of the 17 parts missing and no fittings. The customer service team phone number is switched off because they are busy. Ridiculous way to run a business.

After sending 5 emails, contacting on social media . Still no respond with regards to my order I haven’t received. It’s not acceptable you cannot contact customer service. Dusk have my money and haven’t my item.

I received my sideboard on opening the box it was all scratched and chipped. I emailed the same day and was asked to provide photos etc. I was then told I would have to pay £39.99 collection. I have since emailed and I have receive the same response over and over asking for me to email photos and someone will get back to me. This item was delivered on the 27 February and it is yet to be resolved.

Purchased x3 pieces of bedroom furniture.. Had a delivery date set, booked time off work.. alone and be hold they cancelled by delivery. Tried contacting them in regards to a new delivery date, no correspondence. Ended up contacting my bank to get the money back. Do not purchase from Dusk!!!!

We ordered a dining room table and two bed frames in January with a promised delivery date of last week and then yesterday—after a nine-week wait. However, we received no dispatch confirmation, no communication, and, most importantly, no delivery. We move house next week and urgently need this order before we are no longer at this address. After spending nearly £1,000, we are extremely frustrated and unsure what to do. The lack of updates and customer service is unacceptable. We need this resolved immediately.

Do NOT buy from DUSK! No order confirmation taken my money and nobody replying to emails! (No answering calls either)!
Order placed 21st Feb, 3 items from Hattie range. I have proof on my history of purchase, however no order number or email confirmation received.
Tried emailing/calling no form of email communication acknowledged- liaising with dispute team at bank to get money back.

Would not buy anything from DUSK again.

Bought a bed with me last bit of money,turns up 2weeks later 2 boxes 1 headboard and sides 7 bits of frame,and thats it,no screws no slats,no instructions to say what goes where,now because i paid someone to put old bed outside,now i have no bed,i tryed calling dusk they say there receiveing a lot ov calls and emails,wonder why,there useless,there so fast taking your money,after that ur on ur own,dont say you wasnt warned

READ RETURNS POLICY
Shocking customer service £40 to return items this is where they get you
Bed not built Yet I only hope there is nothing wrong with it.
Tried to cancel an order no one gets back to you