EAP Manchester Reviews 

Pleasant staff easy to drop off and pick up nice and smooth thank you

Was expecting a professional service but when we called up half an hour before our arrival to the airport, it sounded like they had no record of our booking and asked us numerous questions regarding it. They did take away the car but upon our return we were told there were 2 other orders before ours so we would be third in line and would have to wait. Apparently they do not adhere to the booking return time, rather the half an hour notice we give them. They couldn't manage that either as we were left waiting 45 minutes extra, eventhough we made the call to notify them! Very poor service, would rather pay a little extra for peace of mind and timely service!
I believe the drivers side car mats were left in a rather muddy state too!

It wasn't made clear that on top of the our price Laide that we had to pay £4 on arrival to the driver to get out the car park or £4 to get out when he dropped it off. The instructions on pick up after arriving in Manchester were poor and we waited an hour until we got our car back. Overall it would of been quicker and easier to get a park and ride to the airport

Fantastic service- we missed our flight due to a mechanical breakdown and the team were most accommodating for this. Would 100% use in the future and recommend- as very frequent flyers we are disappointed we haven’t found this service sooner!!

DO NOT USE!!!
when dropping the car off I rang 20 minutes before we arrived at the airport, I was told to ring back in 10 minutes which I did again, arrived at the drop off point no body was there rang again and was told they wouldn’t be long another 15 minutes went by so I rang back for them to cancel the call. This happened at least 10 times. By this point I honestly thought it had been scam and no one was coming. They finally arrived an hour and 15 minutes later no apology and said we had to pay £4 to them which was not stated when booked.
After our holiday when it was time to pick the car up again we had to wait another 30 minutes for our car. Had to pay another £4 to leave the car park again this is not mentioned at the time of booking.
This is definitely not meet and greet as stated!! I would definitely not recommend or use ever again!!

Drop off fine and easy.
On return i struggled to hear on fone. Bit of confusion whete driver was meeting us.
Would be better if they tell us where to meet when droppung car off. Would use again.

Shocking experience, was left waiting at the airport as a driver was sick, then told it would be a shuttle service. When we got to the car park, the car was warm so only just been moved and there was dirty marks on the back window so obviously hadn’t been in the secure car park whilst we were away. Left feeling like we had been scammed, I would stay clear as made a complaint but received no response

Unfortunately last time I used you !!
It took an hour for you to bring my car back 😡

I was very happy with the service provided, we arrived and were taken to the airport straight away. When returning we landed an hour early and made it through security within 10 minutes. I called to inform that we were early but had no issue in waiting for collection due to our early landing. The gentleman over the phone said it wasnt a problem but since the bus was already on route to the airport he would drive my car to me. He was there within 10 minutes. Thanks very much, I will be using your fantastic service again in the future

Terrible, missed my flight as they took over 40 minutes to meet me when I called them 10 minutes away. Don't ise this company under any circumstances.

Very unprofessional. on departure we waiting nearly hour for driver to picking up our car. 2 other cars also waiting long time. Try contact with company few times but guy on the phone was very rude. On arrivals car was very dirty inside and we also waiting around 20 minutes on car park.
Update:
I follow by your procedures I and call you 30 min before and I still waiting an hour. On arrivals also I fallow your procedure and also we waiting longer.

Dropping the car off was fine - no issues there.

Picking the car back up was terrible. The number on all the corresponding emails and TXs was even turned on. Waited for over an hour an a half just to get through over the phone. Customer service was terrible over the phone - no care at all.

There was even a family with 3 young kids before us waiting who had been there for 2 hours waiting for their car.

Definitely won’t be using this company again.

Brilliant service no problems what's so ever
Reliable bang on.

Stole 15.50 and they never bother contacting me to discuss.

I gave him £20 as I had no change which i was told he would leave change in the vehicle surely he should of been spoken with and then I should of been updated you know who collected my car from me.

I booked this as I thought due to times of flights it would be quicker than using jet parks or any other parking at the airport. I rang up as soon as I left the plane, I was told there were 4 people in front of me. I waiting just over an hour for my car. Would not use again

Steal your car, use it for someone’s own use, leave muddy footprints all over the car and then don’t answer email of complaint within timescale on their website. Shocking service. Do not use.

DO NOT USE. Car bonnet damaged on return, and absolutely covered in mud, inside and out. BEWARE AND USE OTHER PARKING OPTION. Will not respond to claim for damage, been phoning every day for two months, same reply...manager will look into it. NONSENSE. DO NOT USE. SERIOUSLY AVOID LIKE THE PLAGUE.

I strongly recommend you avoid this company at all costs - it is obviously doing things on the cheap. When we arrived it went relatively smoothly apart from the driver [who was extremely poorly presented] requested £4 for the parking charge. This was not mentioned anywhere in the paperwork and we didn't have any English coins so we gave him a note and he said he would leave the change in the car for our return. He failed to do this.
On our return we were told it would be 30 minutes and we were given brief directions to walk to the multi story car park. After 25 minutes they phoned us back and started talking about a minibus. It sounded like they were calling from a personal address due to the loud noise of children in the background. I told them the car details again and asked where the car was and was told it was on it's way. I then called 10 minutes later and was asked to give all my details again and they once again told me it was on it's way. I clarified where we were standing since the car park is massive. After a further 10 minutes I called again - this time to be told the driver was leaving now and then they rudely hung up. Another call and again they hung up after mentioning traffic. Eventually after an hour and 10 minutes out car was driven searchingly up to us by a youth or again was very poorly presented chauffeur driven my foot! He did at least apologize for the delay and said something about bringing the wrong car. It is only a 75 minute drive home for us but that wait really put a downer on the end of a relaxing holiday. Please don't put yourself through this!

Excellent service no issues car was pick up and drop of in good time would use again

The worst car parking experience ever - unfortunately I did not see all the bad reviews before booking. If I could give it a zero rating I would.
The drop off experience worked well, the problems came on return - I was told the car would only be a few minutes but ended up waiting over 30 minutes. When it turned up it was filthy and looked as if it had been driven through a field. The driver jumped out and closed the door, handed over a token and disappeared without giving a chance to inspect the car - when I opened the door, the inside was plastered in mud, there were food crumbs on both front seats and over the console and the passenger seat fabric had food and what look like coffee stains on it. The car had been driven for over 40 miles whilst in their care, so unless it was parked miles away, it must have been used as a taxi. When I got home and washed it there was a dent in the bodywork that they had tried to cover up with dirt and mud.
Reading reviews, it is clear that this company does not care about customers property and neither does it have any regard for their reputation.
I cannot recommend that anyone uses this company unless they are happy to have their vehicle trashed.