Eason Reviews 

They delivered a game I ordered less than 24 hours later.

Booked appt for ear wax removal, on the day. The staff were so helpful. I can not rate the service higher as it was first class. The advice I received was excellent.
Brilliant.

The delivery service they use is absolute disgrace from any point of view. While promising to deliver in 7 working days within Europe (and Ireland I believe is still a part of it), they are struggling to do so in 17 working days. Just think about it when you are making an order.

I ordered a book online and it arrived next day, really impressed with the service especially as it's free delivery.

Super service from a trusted Irish brand. Bought a few books from the website & they were delivered when they said they would & in perfect condition.

Well done Easons! 100%

Ordered 2 books with standard delivery and it came the next day. Good delivery and no damages to books.

This is the first time ordering from EASONS and honestly my package is still not here after about 3 weeks.

I’m unimpressed and confused on why it’s taking so long

My first time ordering of eason but after this I won’t be ordering again they sent me math copies didn’t even say it was math copies and I bought so much of them as well I want a refund the they should be more clear next time I hate Eason yes I admit the delivery was fast Eason is just scamming us at this point they’re stuff is so overpriced in real life but so cheap online I order online so much and out of every place I ordered from this is by far the worst

Promised 1-2 day delivery. Item only got dispatched 3 days after. And the address was written wrong so it was returned back. Customer service didn’t even apologize for the delay, just casually said that they wrote the delivery address wrong. Not recommend.

My orders arrive in perfect condition. Price is a little high for some things, and the fact that stores have different prices from the website is less than ideal. Generally though, haven't had an overly negative experience here. Wish that the click and collect service was better, limited selection. Doesn't really make much sense to have online exclusive prices on click and collect items, since you can arrange for collection and get it cheaper than visiting instore normally.

Staff are awful in easons in ennis very unhelpful chatting too much amongst them selves instead of doing there job properly

The online bookshop is great. Good prices with superfast delivery and impressive customer service. Very easy to make a return.

Try making your website to work so I can order....

I visited Easons in Shop St. Galway today to start my Christmas shopping by buying a few books . I enquired about the returns policy over the Christmas period only to be told its the usual 28days, one girl said it would 'probably' be extended , the rest of the staff had no idea. Surely with just over 5 weeks left till Christmas they should realise that people have started their shopping and would like to give the recipients of a gift the option of an exchange at least , very disappointing

The worst customer service ever, they cancelled my order 3 days after my payment and now have to wait 5 days for refund!!! Because of them my child wont get present the worst company ever avoid !!!!!

Tried to buy online, chose the book, confirmed all information, logged in with my account, put the payment details and received a message “we were unable to process your payment”but they took from my bank account. It happened twice. So I have to call customer service for refund. Usually I try to buy online from Irish Companies to support local but Amazon is better for books.

Went to Eason store in Thurles, Tipperary and had a book voucher for €15.00, chose 3 children's books for my niece and when I got to the counter was told that these were not classed as books and vouchers could only be used for novels. What an absolutely ridiculous policy. A book is a book. They will never have my custom again.

I ordered something for school for my child and a gift for a friend at 4pm and the next morning it was at my door, I'm very impressed and it was free delivery, I also got items at a good price, there fast with home delivery still cant believe it got here that quick ! 😊😁

I ordered schoolbooks a week ago. I got a vague email that it’s in the warehouse ready to dispatch and I’ll get a message when it’s ready to collect from the store. A week later, nothing. I contacted the customer service via (the auto responder says they will respond in ‘due course’- zero time commitment). They told me to contact the store, I contacted the store, they didn’t know where my order is or even a rough timeframe for when it would arrive. I asked to cancel the order. They told me to contact customer service. I contacted customer service they couldn’t give me a timeframe, so I cancelled my order. Don’t bother ordering with them unless you have all summer to wait for your school book.

I bought a book I needed urgently with an expected delivery time of 3-4 days - I chose Easons as they were an Irish supplier, and so assumed would deliver fastest - despite the book being €10 more expensive than other suppliers online. Almost 2 weeks later and still no sign of my book and a lack lustre response from their customer service team. I could have ordered from an Australian supplier and had the book by now. Never doing business with this company again and would advise anyone else to choose a more trustworthy supplier.