I wanted to thank you and your team for all the amazing support I have received from Eastwood over the years, Over and over again I have received many questions from car guys about my equipment in my... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Can’t say enough positive for the customer service from Ricky and Eastwood staff to take care of an issue with a welding cart purchased. Excellent communication, problem solving and friendliness. I’ve... Toon meer
Bedrijf heeft geantwoord
I ordered a spray can of OEM-colored paint for a 2018 Toyota 4Runner using the code on the manufacturer's door plate. Once the paint was applied, the color was substantially darker. I reached out to... Toon meer
Bedrijf heeft geantwoord
They answer their phone! Good knowable sales personnel! Fantastic products! Shipped fast! Arrived in good condition!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.
Contactgegevens
Shoemaker Road 263, 19464, Pottstown, Verenigde Staten
- 8003439353
- help@eastwood.com
- www.eastwood.com
3,5
Gemiddeld
245 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ross in customer service was fantastic
Ross in customer service was fantastic! He was professional, polite and knowledgeable, even better yet, honest. He was also personable, which is not common for customer service these days!👍👍
12 juni 2025
Review zonder uitnodiging
Antwoord van Eastwood
Thank you so much for your kind words! We're thrilled to hear that Ross provided you with such a positive experience. Professionalism, honesty, and genuine care are exactly what we aim for, and it's great to know Ross delivered on all fronts. We'll be sure to pass along your feedback—he'll really appreciate it!
Wouldn't let me cancel one minute after…
Wouldn't let me cancel one minute after ordering wrong item I confused with similar product. One gallon frame black was what I had to get delivered and Then return after ordering what I really wanted one gallon rust encapsulater. I had to pay return fee. They wouldn't just do an exchange. Plus they took money off the first order from another return so I'll be getting ripped off for $50.00 . Seems like chinese practice of screwing Americans. Don't bother replying Eastwood your text book answer means nothing and will not resolve anything. This post is to warn unsuspecting Americans spend your hard earned money with American company's
17 april 2025
Review zonder uitnodiging
Antwoord van Eastwood
Dear Frank,
Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you encountered with your order.
It’s important to note that since your purchase was made through Amazon, the cancellation, return, and refund processes are subject to Amazon’s policies, which can sometimes differ from those we offer directly through Eastwood. Unfortunately, once an Amazon order is processed, we are not able to cancel or modify it through our system, and returns must follow Amazon’s guidelines, including any applicable return shipping fees.
We completely understand how disappointing this situation has been for you, and we truly regret any confusion or inconvenience caused. It’s never our intention to make the process difficult or to leave our customers feeling dissatisfied. Your feedback is extremely valuable to us, and we are committed to continuously improving how we communicate and serve all our customers, whether they shop directly with us or through a third party.
We appreciate you bringing this to our attention and are sorry we did not meet your expectations. If you would like, you are welcome to reach out to our Customer Solutions team directly at help@eastwood.com, and we would be happy to review your situation in more detail.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
Sincerely,
I orders a $300 welding clamp 3/30/25…
I orders a $300 welding clamp 3/30/25 and 5 days after I received it I got a sale email showing the price had dropped but didn’t show the price without clicking a link.
A few days later I got around to checking and after clicking the link, it showed was now 1/2 price.
I called customer service after I noticed it on 4/14 and was told they only honor a refund of the difference within one week of purchase. I asked them to escalate my complaint and the person sent me to a survey then was disconnected.
I called back to talk to someone else but got the same person which told me the same thing.
I was contacted by Eastwood and was offered the sale price and their apologies.
I received the refund and will continue to do business with them.
13 april 2025
Review zonder uitnodiging
Antwoord van Eastwood
Hello Don,
Thank you for reaching out and for bringing this matter to our attention. I’m truly sorry to hear about your recent experience and the inconvenience it caused.
After reviewing your order and the timeline of events, we understand that you were unable to see the discounted price right away and contacted us as soon as you noticed the change. We appreciate your patience and persistence in following up.
While our standard policy allows for price adjustments within one week of purchase, we recognize the circumstances and want to make this right. We will be issuing a refund for the price difference between your original purchase and the current sale price.
You will receive a confirmation email shortly, and the refund will be processed back to your original method of payment within 5-7 Business days.
We value your business and appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can do for you.
Warm regards,
Restocking fee …
10 percent restocking fee and I have to pay return of products that don't fit what they claim it did. Just wants to sell you stuff not make sure you get the right stuff. I will never buy from them again! Cost me almost 100.00
2 maart 2025
Review zonder uitnodiging
Antwoord van Eastwood
Dear James,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when a product doesn’t meet expectations.
Our goal is always to ensure our customers receive the right items for their needs, and we regret that this wasn’t the case for you. While our return policy does include a restocking fee and return shipping in certain cases, we’re actively reviewing this process to better support our customers and improve clarity on product compatibility before purchase.
We value your feedback and take it seriously, as it helps us improve.
We appreciate your past business and hope to have an opportunity to serve you better in the future.
They’re using DOGE to make a joke about…
They’re using DOGE to make a joke about garages. THIS IS NOT A LAUGHING MATTER. Tens of thousands of good people have lost their jobs because of DOGE and should not be joked about. Eastwood is an incredibly insensitive company and should be ashamed of themselves. Oh, I forgot, they’re not capable of introspection.
15 maart 2025
Review zonder uitnodiging
Antwoord van Eastwood
Hello,
Thank you for reaching out, we appreciate your feedback.
Our customers' projects and the DIY Automotive Community are our #1 priority. Most of those projects happen in their garage or shop. We took a topic people are talking about, and are using "DOGE" (Dept. of GARAGE Efficiency) to emphasize our goal of helping our customers be more efficient and have more fun in their garages while using our products.
We are very sorry to hear of anyone who has been impacted by other events. Our focus is solely on our customers, nothing more.
they keep spamming, even when you unsubscribe
Made a few purchases over the years but they keep sending spam...
Even when you unsubscribe, they'll simply add you again a year later or so.
So I've finally had it with these clowns.
Next time a customer want us to make a purchase here, we'll simply tell them we van no longer do business here du eto lack of customer service.
Plenty of other suppliers that have the same products at the same prices.
EDIT AFTER EASTWOOD REPLIED:
I've talked to folks there before about this issue and while individually they seem to care, the system is not set up to permanently take one of the spam list. After a while, the system will automatically put a customer back on "rotation". Not going to waste my time calling again.
10 maart 2025
Review zonder uitnodiging
Antwoord van Eastwood
Dear Richard,
We sincerely apologize for any frustration caused by our emails. Our goal is to keep our customers informed, but we certainly understand that unwanted emails can be frustrating. We take unsubscribe requests seriously and want to ensure your preferences are fully respected.
Please reach out to our support team at help@eastwood.com or 1-800-343-9353 between the hours of 9AM-6PM EST, and we’ll personally ensure that your email is permanently removed from our list. Your feedback is invaluable, and we truly appreciate the business you’ve given us over the years. We’d love the opportunity to make things right.
Thank you for sharing your experience—we’re always striving to improve!
Best regards,
This company has some very shady email…
This company has some very shady email advertising. I can’t believe there are not more negative reviews about this. The email offers something on sale, you add it to cart and it comes up at regular price, they offer you money off and it doesn’t work. I have received 3-5 emails a day in my email inbox with the same product at different prices in every email. If you do get the sales price they have a ridiculous shipping and handling to make up the difference $48.00 say for 3 smaller items. If they offer free shipping it never comes up. I contacted customer service via email about a $110 order that was supposed to be free shipping over $99, it added 28.00 shipping. Customer service said “ heavy items are excluded” I had 5 small items that could not have weighed 20lbs. Then they said call in and they could probably honor it. This week alone the contour surface grinder was $203.99 on Monday, Tuesday it said $184.99 and today it says regularly $184.99 on sale $149.00 which it had sold for all last year! I have noted my concerns and customer service says that’s the email dept 🤷♂️. I’m done after spending a lot of money there.
25 februari 2025
Review zonder uitnodiging
Eastwood is horrible at shipping…
Eastwood is horrible at shipping anything. Lets not even discuss the charges. If you order anything on Amazon that comes from Eastwood, prepare for a long wait.
25 februari 2025
Review zonder uitnodiging
Pretty good
Pretty good. Packing of the order could be better. 4 chemicals in cans loose in a box, one dented one broken top, luckily no spill.
21 januari 2025
Review zonder uitnodiging
Antwoord van Eastwood
Thank you for bringing this to our attention. We appreciate your feedback and if you need assistance with anything, please reach out. Thank you
First experience seemed like old “bait…
First experience seemed like old “bait and switch” marketing scheme. Lured me in to purchase a product commonly sold across vendors with “$15 off purchase” for signing up to receive marketing communications to my email and via text. When applied code, kept getting promo not applicable for item purchased despite it being at full price.
Then called in to Customer Order line and rep said I had to set up an account for him to manually place order and apply $15 discount only then to say he couldn’t do it.
Now getting numerous emails saying I have $15 waiting in cart AFTER I placed the order with no discount.
2 days later no status email on order fulfillment and delivery ETA or even confirmation despite transaction appearing on my bank statement.
Not a good customer experience on several touch points :(
8 januari 2025
Review zonder uitnodiging
Antwoord van Eastwood
Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration you experienced while trying to use the $15 off promotion and for any inconvenience caused during the order process.
To clarify, the $15 off promotion does come with some exclusions, which include a minimum order value and certain items that are ineligible, such as those already discounted at a low price or items that ship directly from the manufacturer. We regret that this was not communicated more clearly upfront, and we understand how this could feel misleading.
Regarding your concerns about order status and communication, we strive to ensure our customers are updated promptly. We’re sorry this hasn’t been your experience, we recommend checking the spam/junk folder for the emails with order updates, if nothing can be found, please contact us directly for assistance.
We value your feedback and are committed to improving our processes to ensure a better experience in the future. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Purchased a medium duty MIG welder and…
Purchased a medium duty MIG welder and helmet. Well inside my budget with a 3 year warranty. I can’t wait to use it!👨🔧
3 januari 2025
Review zonder uitnodiging
Antwoord van Eastwood
Thank you for the review!
find the product was easy and the…
find the product was easy and the amount of specialty items is amazing. I was disappointed when, the subsequent websites had the exact item for $175 -250 less. My fault but I will check other sites first.
20 december 2024
Review zonder uitnodiging
Antwoord van Eastwood
We appreciate your input regarding the pricing of our products. Thank you for reaching out.
Eastwood-Quality products, great service
I purchased a Concourse LT paint gun and am very pleased with the quality of the product and the additional needles/nozzles I purchased. The Eastwood website is easy to use and purchase process is simple and quick.
Great communication on order status and shipment. I've been back several times. Just a home DIY person and really appreciate the quality of their products.
9 december 2024
Review zonder uitnodiging
Antwoord van Eastwood
We are happy to learn of your positive experience!
Products are great
Products are great. Got an email while I was loading my kart that promised free shipping with items over $99.00. When I checked out I was charged shipping. Not a big deal, but if you are not going to honor it, don't offer it.
8 december 2024
Review zonder uitnodiging
Antwoord van Eastwood
Thank you for your feedback, and we’re glad to hear you’re enjoying our products! We’re sorry for the confusion and inconvenience regarding the free shipping promotion.
Promotions like free shipping should apply automatically when the criteria are met, and we understand how frustrating it can be if that doesn’t happen. Please contact us directly and we’d be happy to review your order and assist in applying the promotion if applicable.
Your satisfaction is very important to us, and we appreciate you bringing this to our attention.
Thanks for the help and advice Roger I…
Thanks for the help and advice Roger I am looking forward to working with the roll on epoxy primer.
25 november 2024
Review zonder uitnodiging
Antwoord van Eastwood
Thank you for the positive feedback
Ordering was easy
Ordering was easy, shipping was fast, and product was great. I ordered the 250 amp Mig welder, and so far I am impressed.
18 november 2024
Review zonder uitnodiging
Antwoord van Eastwood
Thank you so much for your kind words and positive review! We're thrilled to hear that your ordering experience was smooth, shipping was fast, and that you're enjoying the 250 amp MIG welder. It's great to know that it's making a strong impression so far!
I bought a 2x2 versa cut cnc plasma…
I bought a 2x2 versa cut cnc plasma table. Big mistake, spend a few more dollars and buy a real one.
Most inconsistent machine I've ever use. Cuts are bad (I'm mean really bad) I could cut my pieces with an angle grinder faster.
Probably going to try and find another sap ( like myself) to sell it to and regain a little of my money.
Don't waste your money!!!!!!!!!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Eastwood
Thank you for sharing your experience. We're very sorry to hear about the issues you've encountered with the Versa Cut CNC plasma table. We understand how frustrating it can be to invest in equipment that doesn't meet your expectations.
Quality and consistency are priorities for us, and we’re committed to making sure our products deliver on those promises. If you’re open to it, we’d love the opportunity to troubleshoot or discuss any adjustments that may improve your machine’s performance. Our support team can work with you to try to enhance the quality of your cuts, as we want all of our customers to get the most out of their investment.
Please reach out to us directly so we can assist you further.
Por 15, Metal prep, and Cleaner degreaser.
Cans came dented, product was still protected. Now, the following product used on my first ever diy project, was an excellent experience. Read the directions and then had majority of the vehicle prepared for the process that in which it would under go. Wow did this metal protector and prep chemicals do a wonder. Fantastic project, cannot say enough I’m jaw dropped and stunned to see this project at this stage! Eastwood I will be back for more of the materials your company provides, because this is by far out of this world good.
1 november 2024
Review zonder uitnodiging
Antwoord van Eastwood
Thank you so much for sharing!
Great products
Great products, good prices, fast shipping. I have dealt with Eastwood for a number of years for my auto restoration product needs. I highly recommend them.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Eastwood
We are happy to have provided you with years of great service!
Great to deal with
Great to deal with, number one all the way!
16 oktober 2024
Review zonder uitnodiging
Antwoord van Eastwood
Thank you so much for sharing your positive experience!
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