Payment taken, no delivery, ignored messages
I ordered two fragrance samples a couple of weeks ago. My payment was taken and I got a confirmation email, but the items never turned up.
I've chased them up five times now via their chatbot, email and website contact form to find out what's going on, but I've had absolutely nothing back. A quick reply to say they were out of stock would have been fine, but being completely ignored isn't great.
I'm having to go through my bank to get a refund. There are enough decent fragrance sample shops around, so I'd recommend avoiding this one.







