Great customer experience with this company. Delivery is always speedy and everything is well packaged. The prices are competitive and the Reward Points are a great bonus. They also stock the XOHavana... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, al... Toon meer
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... Toon meer
Bedrijf heeft geantwoord
Richard Moulson was extremely helpful and kept me up to date with product availabily throughout the process. The website is easy enough to negitiate and the product (Cigars) are really good.
Bedrijfsgegevens
Geschreven door het bedrijf
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contactgegevens
25 Station Road, S35 2XE, Sheffield, Verenigd Koninkrijk
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4,8
Uitstekend
156 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service as always I've been a…
Great service as always I've been a customer for many years now 😊👌
29 juni 2026
Very helpful team and some good…
Very helpful team and some good discounts for specific e cigar product that they are the main supplier for. Richard is great and keeps me updated about supply of the products and does his best to keep a stock in to fulfill my orders. Hope they are able to still supply this product going forward otherwise.
Delivery is very quick and the products have always arrived intact and ready to use.
15 juni 2026
Review zonder uitnodiging
Another great service from ECloud
Another great service from ECloud, from placing my order to delivery, super fast and officiant
9 juni 2026
Antwoord van eCloud Vapes Limited
Hi Jane,
We are glad to hear that you continue to have positive experiences with us, we are constantly looking for ways to provide a great service for anybody who buys from us.
Kind Regards,
eCloud
There's no match!
Great company to order vape liquid &…
Great company to order vape liquid & devices from, very reliable and pleasant people to deal with. Dan in customer service is very helpful and friendly to deal with. Would highly recommend 👍
5 juni 2026
Antwoord van eCloud Vapes Limited
Hi Sharron,
Thank you for taking the time to leave this lovely review, it is always a pleasure to speak with you and help you when needed. We hope to see you again very soon!
Kind Regards,
eCloud
There's no match!
Put the order in on Sunday evening and…
Put the order in on Sunday evening and it was delivered on Monday afternoon.
1 juni 2026
Antwoord van eCloud Vapes Limited
Hi Margaret,
We are glad that your order arrived quickly, all orders (unless it's next day or you qualify for same day delivery) are shipped First Class with Royal Mail at the end of every working day to ensure the fastest possible delivery time.
Kind Regards,
eCloud
There's no match!
Fantastic service
Fantastic service, lovely friendly staff who are always there to help. Great products. Highly recommend
1 juni 2026
Antwoord van eCloud Vapes Limited
Hi Andrea,
We pride ourselves on making sure that our customers have the best experience with us, we hope to see you again very soon!
Kind Regards,
eCloud
There's no match!
Brilliant, just brilliant
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable.
However - and this is not meant in a negative way - may I suggest you reinforce the top and bottom edges of the jiffy bags with extra packing tape as often the bags are torn open and arrive in a Royal Mail plastic bag. One one occasion all the contents had fallen out and some was lost. You were kind enough to replace the loss free of charge. The last order had suffered the same fate but, thankfully, nothing was missing. We have been customers for many years in the past and will remain for many years to come; we are so impressed with everything you do that we wouldn't dream of going anywhere else.
7 mei 2026
Antwoord van eCloud Vapes Limited
Hi Ulrika,
Thank you so much for your lovely review, it makes us proud to see that we have fantastic customers like you at the heart of our community. We have now altered our packaging to come in boxes, polymailers and reinforced bubble mailers... We appreciate you bringing this to our attention!
Kind Regards,
eCloud
There's no match!
Going Above and beyond
Thankyou for your help with my purchases of past, was a pleasure to chat with yourselves on several occasions. Fast shipping. Definitely use again
7 mei 2026
Antwoord van eCloud Vapes Limited
Hi Andrew,
We are so glad to hear that you've had multiple positive experiences with us and we look forward to hearing from you again soon!
Kind Regards,
eCloud
There's no match!
Super quick delivery
1 mei 2026
Antwoord van eCloud Vapes Limited
Hi Cath,
We're glad to hear that you received your eCloud products quickly! We hope to see you again soon.
Kind Regards,
eCloud
There's no match!
Absolutely amazing customer service
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class.
The Z Bar Nic Salts are the best quality around and the weekly deals are great value.
24 april 2026
Antwoord van eCloud Vapes Limited
Hi Mark,
It's nice to hear that you have had such good experiences with us in your time shopping with us, we hope to see you again soon!
Kind Regards,
eCloud
There's no match!
Antwoord van eCloud Vapes Limited
Hi Kerry,
Thank you for taking time to leave your feedback.
We're glad to hear that you've had ease in ordering from us and hope to see you again soon!
Kind Regards,
eCloud
There's no match!
Antwoord van eCloud Vapes Limited
Hi Melanie,
Thank you for taking time to leave your feedback.
We are glad that you are happy with the service we have provided, if you have any further queries please do not hesitate to call us!
Kind Regards,
eCloud
There's no match!
Absolutely amazing service
Absolutely amazing service, lots of choice easy to order and really fast delivery. Will definitely order online again. Massive thank you 👍🏼.
27 maart 2026
Antwoord van eCloud Vapes Limited
Hi Kate,
Thank you for taking time to leave your feedback.
We are glad to hear that you will be coming back in the future! Your custom and kind words are greatly appreciated!
Kind Regards,
eCloud
There's no match!
Fantastic customer service
The staff that work at ecloud are brilliant. Always welcoming and always help you out no matter what. Customer service is always reliable and they are always there to help you with anything. Never been let down
17 december 2025
Antwoord van eCloud Vapes Limited
Hi Sam,
Thank you for taking time to leave your feedback.
Thank you for your kind words, we are glad to hear that you are happy with the service you have received while shopping with us and hope that we can maintain that level of customer service we have given you already. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Great service
Great service. Didn’t have what I wanted. Was very helpful with changing my purchase for a different one.
25 februari 2026
Antwoord van eCloud Vapes Limited
Hi Mr Harper,
Thank you for taking time to leave your feedback.
We are very sorry that we didn't quite have what you were after, but we are glad that we could sort you out with a product you are happy with!
Kind Regards,
eCloud
There's no match!
Excellent
I have been a customer of ecloud products for many years. I buy on line and in the local shop. Customer service is excellent. The products are really good and great value for money. I will continue to buy from ecloud for years to come and would recommend them to anyone.
23 februari 2026
Antwoord van eCloud Vapes Limited
Hi Jackie,
Thank you for taking time to leave your feedback.
It's fantastic to hear how much you like our products! We are proud to provide excellent value for money. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
For the first time in many purchases
For the first time in many purchases, the Royal Mail did not deliver my package (it was posted first class). Excellent customer service from ecloud when I contacted them. Thankyou.
9 februari 2026
Antwoord van eCloud Vapes Limited
Hi Dawn,
Thank you for taking time to leave your feedback.
Apologies that the Royal Mail didn't deliver your parcel, but we are glad that we could sort things out with you so that you still received the products you paid for. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Antwoord van eCloud Vapes Limited
Hi Gary,
Thank you for taking time to leave your feedback.
We are glad that your parcel got to you promptly.
Kind Regards,
eCloud
There's no match!
Antwoord van eCloud Vapes Limited
Hi Paul,
Thank you for taking time to leave your feedback.
We're glad you're happy with the service you were given, enjoy your order!
Kind Regards,
eCloud
There's no match!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.