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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Enago edited my text and changed 50% of the wording. A totally ridiculous replacement rate. I'm not a native speaker but surely my English isn't that crap. I usually get 5-7% replacement rate which i... Toon meer

Beoordeeld met 5 van de 5 sterren

Enago helped me very well in making my paper better. I'm very grateful for their cordial advices and precise revising of the manuscript. I'm not English speaker, and Enago made my paper just like prop... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great company to work with. They always answer my questions promptly and offer solutions whenever I encounter issues. They also ensure that my manuscripts are delivered error-free and on time, which i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I used Enago to edit my research paper and was very happy. They did a great job making my paper better and easier to read. They worked fast and didn’t charge too much. I suggest Enago to anyone who ne... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Onderwijsinstelling

Geschreven door het bedrijf

Enago is a global leader in publication support and language services. Since 2005, we have been fast-tracking researchers towards publication in international journals. Our worldwide workforce of 3000+ expert editors, peer reviewers, and translators have 19.4 years of average experience in editing articles for publication. All our editors hold PhD/Master's degrees. Along with Editing and Proofreading services, we provide end-to-end Publication Support Services, e.g., Journal Selection, Pre-Submission Peer Review, and Journal Submission to speed up publication in top journals.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

77 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

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3,2

Alle reviews

(77)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Working with Enago was very wonderful

Working with Enago was very wonderful. The customer service is very prompt and useful. The quality of the works is also superb. I definitely recommend working with Enago!

5 april 2023
Review zonder uitnodiging
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Antwoord van Enago

We are very happy to hear that your experience with us was amazing. We would like to take this opportunity to thank you for taking the time to write a review based on your experience with Enago. We are motivated to deliver the best, always and your confidence in us keeps us going.

Thanks,
Team Enago

Beoordeeld met 5 van de 5 sterren

Fast and high-quality service

Our paper has been well-polished by editors in the relevant fields. The whole process turned out to be fast and efficient. There were specific comments on improving not only the overall readability but also the choice of relevant terminology. I would continue to choose Enago and recommend its service based on my previous experience.

24 februari 2023
Review zonder uitnodiging
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Antwoord van Enago

Thank you for taking out time and sharing such great feedback. We are happy to see that our servicing quality met your requirements and that we were able to add value to your content and enhance it further.

We constantly strive to improve your experience and feedback such as this motivates us to be relentless. We would love to assist you again.

Regards,
Team Enago

Beoordeeld met 1 van de 5 sterren

Paid for service, no service received

I paid for an important paper to be checked for spelling and plagiarism but the service still has not been provided. I tried to contact customer service via email (only source of contact) and received silence. This "service" that they provide is a scam

4 november 2022
Review zonder uitnodiging
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Antwoord van Enago

Thank you for your feedback and patience; we do apologize that you had a negative experience with our service. Kindly tell us more about what went wrong with our service as we are committed to providing excellent service, and we'll work to address the issues you've raised.

We strongly encourage you to reach us at +1-980-294-034; We have a dedicated client experience team that works extensively to resolve client problems. They will assist you as best possible and prevent such issues from occurring in the future. We appreciate your patience.

Beoordeeld met 1 van de 5 sterren

Crimson Enago is unreliable, unfair, and untrustworthy

Crimson Enago is as scam! They would take your rightful money after you work on a file and take much from your own time and effort and then they tell you sorry we will not compensate you for your work for any false excuse such as "Sorry, the system assigned the file to you by mistake!" or "Sorry, the intervention percentage is not up to the expected percentage of 10%" (which is totally unrealistic since almost all files do not require more than 6% intervention and I am a Senior Copy Editor with more than 10 years of experience so I surely know what I am talking about!). This is your problem as a company that you have a stupid system, not mine as a freelancer! And the list of lame excuses they give themselves for stealing the freelancers' money goes on and on!
I have been working with them as a freelancer copy editor for like a year and every couple of months I would have an issue with them because of their unfair system and inefficient employees! They would not even reply to your queries and complaints which is very disrespectful! BEWARE of dealing with Enago! They are unfair, unreliable, and untrustworthy!

23 september 2022
Review zonder uitnodiging
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Antwoord van Enago

Thank you for taking the time to share your feedback with us. We regret to know that you faced the same issue twice.

As our freelancer, you are an integral part of our organization and Enago’s success and we value your association with us. Like you have mentioned, we did reimburse the money the last time and we are constantly meeting and brainstorming ways to improve our processes. We are still not perfect but we are committed toward ensuring that all are freelancer have a very good experience while being associated with us. As you may have received our email, we will be processing the payment for this instance as well.

Please accept our sincerest apologies for all the stress caused because of these instances and I’m thankful that you reached out to share your experience as your valuable feedback helps us improve our processes. We strongly encourage you to reach us at flexperience@enago.work in case you have anything more to discuss. We have a dedicated freelancer experience team that works extensively to resolve freelancer problems. They will try to assist you as best possible.

Wishing you a long and fulfilling journey with Enago.

Beoordeeld met 5 van de 5 sterren

Thank you for the service

Thank you for the service. Excellent and smooth experience.

24 maart 2022
Review zonder uitnodiging
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Antwoord van Enago

We appreciate your wonderful feedback, and hope you continue to use our service and recommend us to your friends and colleagues.

Beoordeeld met 1 van de 5 sterren

Worst service

Worst service,
You wasted 2 weeks, and gave just rubbish, something done by software, not human, illogical replacement of words
Due to irresponsible behavior, my article got permanently rejected from the journal and I my promotion got delayed by 1 year, thanks to the worst company I have ever seen.

The issue is not the money, why do you think money is everything, what about delay in my promotion and all my tenure tracks?? My junior is my senior now. Who will compensate for my 1 year loss??? just refunding means everything is okay???

What can you do now? Can you get the manuscript published?

And you will charge again for it???

Yes, do contact me

21 december 2021
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Antwoord van Enago

We would like to sincerely apologize for all the inconvenience and trouble that you went through. We understand that the file wasn't up to the mark and we performed a detailed analysis of the file and provided you the details as well. We confirm that a complete refund has also been processed in this regard in the month of October. We would like to apologize for the invite email that was sent erroneously from our end.

We apologize for your personal and professional loss and certainly would want to do everything to make this right. Refund is certainly not everything and we would like to clarify that it is one step towards mitigating the bad experience. We are more than happy to assist you in every way possible. All the internal stakeholders have been made aware of your experience and we will make sure this isn't repeated. Apologies again for the inconvenience and not delivering as per your expectations.

In case you want us to rework on your file and enhance it, we will certainly try our best and help you in all regards. We will get in touch with you via an email separately if you wish to discuss this further.

Beoordeeld met 2 van de 5 sterren

I used this company's "substantive…

I used this company's "substantive editing" service for a journal article and was very disssapointed with the quality. I paid $612 and received a document back with only general (not substantial) revisions of the content and no comments or suggestions for improvements. There was no editor's report or editorial feedback on my text. Throughout the document, meaning had been changed and I spend a substantial amount of time carefully revising it back to its original meaning. I was particularly dissapointed by this because I was promised that a specialist in my field would edit my text. Also, I am almost certain that my text was not read by two different editors as the service promised. As an academic I have used many different proofreading and editing services. This was by far the worst and also by far the most expensive. I will not be using Enago again.

13 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Right choice for my assignment.

Using Enago’s service worked in my favor. I received a lot of assistance and support during the process and I received timely response for all my queries. I really appreciate the effort put in my assignment. I will recommend this to my colleagues.

1 maart 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Company worth using

I have used Enago services and the work done on my manuscript was great. I am absolutely happy with the job done, and am definitely looking forward to working with the same editor and Enago in future. I would recommend Enago to other researchers.

1 december 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used Enago services and all that …

I have used Enago services and all that I could express to you is my admiration and my sincere recognition. The editor who edited my paper seemed to know the subject of my paper very well. Many thanks to Enago; I will keep the name of your company for the future needs. I would recommend Enago to other researchers.

13 december 2017
Review zonder uitnodiging
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Antwoord van Enago

We earnestly appreciate your kind words and are glad that you would like to come back to us again. Our motto of 'Quality First, Author First' aptly summarizes our dedication to provide unparalleled services and support to authors like you. Lastly, we also thank you for recommending our services. We look forward to working with you again.

Beoordeeld met 4 van de 5 sterren

The service provided by enago was quick …

The service provided by enago was quick and efficient. They respected the deadline, and the editors comments were accurate and consistent. The staff was always available to answer my questions.

28 september 2017
Review zonder uitnodiging
Logo Enago

Antwoord van Enago

Greetings from Enago! Thank you for taking the time to share your experience. We are glad to know that you are satisfied with our services. We hope to serve you again in the future.

Beoordeeld met 5 van de 5 sterren

I would like to recommend Enago's …

I would like to recommend Enago's English editing services for three major reasons: first, it has fair prices compared to other similar English editing companies; second, they perform editing compatible to the author's request; third, you can count on them 100% to deliver on time a professional edited paper. I will surely use Enago's English editing service in future.

28 juni 2017
Review zonder uitnodiging
Logo Enago

Antwoord van Enago

We would like to take this opportunity to thank you for taking the time to write a descriptive review based on your experience with Enago. We also deeply appreciate your unswerving faith and conviction in using our services. True to our motto of 'Quality First, Author First', the secret to our success is ‘you’, the author, for whom we constantly evolve to deliver nothing, but the best.

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