Enrich Salon Reviews 

I visited Enrich Salon today for a haircut, and unfortunately, it was a very disappointing experience. The haircut was not done properly and I'm completely unhappy with the result. I was also charged 3000 rupees for a hair package, but I do not feel I received the promised services. Instead of improving my hair, the overall service made it worse. I expected professional service and value for my money, but I received neither. I am extremely disappointed with my experience and would rate this salon 0 out of 5. I do not recommend Enrich Salon based on my experience.

I rarely write negative reviews, but my experience at Enrich Bellandur has been so disappointing that I feel other customers should be aware.

Within just three months of moving to Bangalore, I became a Platinum customer, trusting Enrich as a premium salon. Unfortunately, this experience has been anything but premium.

I purchased a ₹4,600 hair mask based on my stylist's recommendation. Within 24 hours, the same salon recommended an alternative treatment, making the product unnecessary. Since the product was unused, unopened and factory sealed, I returned it immediately. Mr. Naveen at the reception accepted the product without any objection.

This is where the ordeal began.

If there was genuinely a "no return/exchange policy", why was the product accepted back in the first place? Weeks later, to the best of my knowledge, the product is still lying at the salon. I have neither received the product back nor been allowed to exchange it.

All I requested was a simple adjustment of the ₹4,600 against products of the same or higher value, with me happily paying any difference. Instead, I was given contradictory explanations at every stage.

I was told the alternate shampoo I wanted was unavailable anywhere in Bangalore and that it would be personally delivered to my home once it became available. Yet, when I visited the salon, I found two bottles of the very same shampoo on display, picked them up myself and handed them to the receptionist. I was left wondering why I had been told otherwise.

Rather than resolving my genuine request, I was repeatedly encouraged to purchase a ₹50,000 Dyson hair dryer, despite clearly declining twice, with offers to adjust my credit only if I bought it. I found this to be unnecessary pressure to purchase an expensive product I neither wanted nor needed.

To add to my concerns, I also noticed rats inside the salon, which was unexpected for a premium establishment and raised serious hygiene concerns.

I also attempted to resolve the matter through Enrich Customer Care before writing this review. Ms. Saher Khan acknowledged my complaint, took my registered mobile number and informed me that someone would get in touch. It has now been over a month, despite three follow-ups, and I have received no response, no update and no resolution. The complaint appears to have simply been left unattended.

After weeks of follow-ups, I have finally given up because I simply do not have the bandwidth to keep chasing what should have been a straightforward customer service issue. What concerns me most is that the salon accepted my sealed product, continues to retain it, yet has neither exchanged it nor returned it to me.

My advice to prospective customers is simple: be cautious when purchasing expensive products based on recommendations, ask for the return/exchange policy in writing before paying, and retain every bill and communication.

A premium brand should be judged not only by the services it sells, but by how fairly it treats customers when something goes wrong. Sadly, that was not my experience.

Worst service they have
I had booked for an offer appointment of 500 for haircut but they gave me estimate of 1600
When I said I have offer appointment.
They said they can’t cut cos my hairs have lice
I have taken service in other good salon as well
And the lice issue is first time with me I don’t know how to solve it that’s why have gone for hair cut
It’s worst experience ever

I went to their Maninagar, Ahmedabad branch on 01.07.2026 for a haircut and honestly it was a complete waste of time and money.
As soon as I sat down, the stylist said he would only do a straight cut. I asked how the haircut would look, and he literally said it would look the same as before and no changes would be visible. If there is going to be no difference, then why would anyone pay for a professional haircut?
I even showed him a photo of my previous haircut and asked him to do something similar, but he refused and said it would not look good. He didn't suggest any alternative style either. It felt like he didn't even want to try.
The worst part was that after cutting my hair, he didn't even bother to blow-dry or style it to show the final look. He just said "it's done" and that hair styling was not needed. How am I supposed to know how the haircut actually looks without proper finishing?
No consultation, no effort, no styling, and no proper service. The entire experience felt careless and unprofessional. Totally disappointed. I expected a salon service but got something that felt worse than a quick home haircut. Would not recommend.

I went salon today. As they were offering an offer of 549/- for first visitors so I went there. There the person asked me to take compulsory hairwash which cost me minimum rs. 600/-. There were slabs of 800 and more too. I told I already took headbath the day before only and I cnt pay for hairwash which would cost me more than haircut basically. And still if it really matters for you then include it in offer price. I also show him that clearcut written online haircut and hairwash. but he denied haircut as insisted it's their SOP not to cut hairs without wash. And whatever written online is for male. I argued that nowhere mentioned that hairwash included for male only. It refers first time visitor only. But their staff didn't agree and I have to leave salon after waste of 30 minutes of time, efforts, energy and hope (to change my look by opting different haircut). Additionally waited for my turn for 20 minutes totalling 50 minutes.
Will they pay back for my time.

Enrich Salon - AMbedkar garden I went here today for a haircut with my family member. As I walked in I asked Rukhsar at the front desk if we both can sit there to which she nodded yes. Within a minute the hairstylist appears and rukhsar who was glancing at me pulled a face im disdain. I thought is it my hair, am I looking funny ? But no. Possibly I had gone to a mandir and there was a red Tikka on my neck? So, I was being judged for not appearing cool for their salon? I don`t know which one it it. Later on, As I was walking out, the girl besides rukhsar starred looking at me in an intimidating manner As they were discussing something between themselves. At first I thought maybe she wants to say something to me, but no. She just gave me a cold stare. I have a question for the branch. Are these ladies always like that or they were in some kinda funk to sit there and judge people or try to intimidate them. Special training lia hai?

Very unprofessionalism...very bad experience.. They made me wait for 45 min.. Then at the time of washing hair they used bucket and mug to wash hair.. Worst experience and hefty charges..

This salon gives the worst of service. I recently applied for a free haircut session at enrich kemps corner, did get a call back last week. can share the recording too of the appointment too however while confirming the timing for the appointment i was told that i will not be receiving that and it is scrapped. how for publicity these campaigns are held. service is also very sad and poor hygeine standards thought it would change however it is still sad, rude and unapologetic towards it customers.

I’ve been a member of this salon service brand for long and have always appreciated the salon services that they provide
But the inefficient and uncouth staff that they have is clearly hampering the renowned name of such a big organisation.
Clearly in the google reviews all the bad reviews are related to the management and unprofessional way of dealing with customers and not respecting the customer’s time.