Equality Advisory Support Service Reviews 

The EASS may give you some time and advice if you are of different race. Apart from that, please don't expect anything more from them.

Rory was very thorough and helpful, and his explanations were simple enough that I could understand them. Thank you for your time and assistance with my work related issues!

I called EASS, and they answered very promptly. I spoke to a lady called Claire, who was extremely knowledgeable and expertly guided me through the issues surrounding my query, clearly explaining my options in the context of the law.
She pointed me to template letters and definitions on the EASS website, which appears at first sight to provide a very comprehensive and useful set of resources.

I recently contacted EASS and had the privilege of speaking with Rory. From the very first moment, his professionalism, empathy, and depth of knowledge were extraordinary. He listened with genuine care, asked the right questions, and then explained an incredibly complex situation back to me with such clarity that everything finally made sense.

What stood out most was not just his expertise, but the way he delivered it — calm, reassuring, and absolutely focused on helping me feel supported and empowered. I left the call with a clear path forward and, more importantly, with my confidence restored.

In my experience, it’s rare to come across someone who can combine compassion, technical knowledge, and communication skills so seamlessly. Rory did all of this and more. He represents EASS at the highest possible standard and should be recognised as a model of the service at its very best.

Quite simply: Rory turned what felt like an overwhelming situation into one I could face with confidence. That kind of impact deserves recognition at the highest level.

Thank you James for your time , patience and clarity . Really helpful

Found this service while looking up information following a new policy my employer is introducing which is discriminatory and unfair based on disability. I used the live chat function and spoke with James who asked lots of questions before offering guidance and advice. It was good to have confirmation that I’m not imagining what I’m feeling and that it does appear to fall under certain acts. Although I still have a mountain to climb, this advice has given me the confidence to start. If you are having similar issues, please speak with them to get an idea as to where you stand.

Rory spoke with me for nearly an hour about workplace issues arising from sexual discrimination and disability discrimination. He was very thorough and gave excellent advice and support. I would recommend anyone who is being discriminated against in their job to call their EASS, because their service is excellent.

I am really pleased with how efficient, clear and direct the service was. I would hope that people less able to access the online chat, however, are able to benefit from this service on the phone too.

Excellent service at a very upsetting and stressful time. Jamie took his time to explain all of aspects involved in my case regarding unfair dismissal (disability discrimination).
They offered to give me extra time to process everything whilst in the call.

I would recommend this service. Thank you.

Very helpful and informative spoke to Rory and he guided me to some helpful templates which aided me and deciding what to do with work issue

Very helpful, they helped with an issue with my childrens school

The help has been great and I felt listened to and supported by Rory!

James was extremely knowledgeable and helpful.

Very helpful advice and explanation of the Equality Act and how discrimination can come about from Deborah. Even the offer to contact them again after I have sent a letter to the company. I was hurt and distressed and now I feel listened.

If you are facing discrimination PLEASE contact EASS. I had a call back today from a voicemail I left earlier in the week and received the best advice and help I have ever had from any customer support style service. Jamie who assisted me was so patient and supportive, he really knew the relevant frameworks and case law around my issues and gave me the answers to questions I didn’t even know I needed to ask. I came away so informed, and very clear on my next steps. My case was not straightforward, there were multiple components and he gave appropriate advice for each and signposted me to appropriate resources for the elements not in EASS remit. Not only was the information and guidance invaluable, Jamie was so empathetic and kind to me, I have been dealing with this issue for over a year which has affected my mental health severely and the care I received from Jamie was incredible. The advice was all relevant to what I called about, but his treatment was outstanding and has seriously made all the difference to me when going through an incredibly challenging time, and really shows you don’t need to be trained in mental health to demonstrate empathy and kindness to someone struggling. After the call I felt an immense amount of pride that we have EASS as a resource in this country and that they deliver support to the standard I experienced. Thank you very much Jamie from EASS, you have made a serious and invaluable impact on me during a challenging time which cannot be undervalued.

spoke to Jamie today she was very methodical listened to everything I said and then gave me feedback about the best way to go forward find it very helpful would use them again in the future definitely

I spoke with Jamie at the Equality Advisory Support Service after leaving a voicemail requesting a call back. The whole interaction was fantastic. Jamie was invaluable in addressing the issues I raised and explained everything clearly and thoroughly.

She took the time to consider my neurodivergent needs and the way I process information, which made a big difference. We spoke for a good amount of time, and I came away feeling lighter, more positive, and much more knowledgeable.

Her communication was excellent and the support I received has had a very positive impact on me. A truly great service. If you have any queries, I highly recommend asking for Jamie, she was amazing. 🤩 ❤️

Today I spoke to Rory, for a view on The Equality Act 2010. I received methodical, insightful and very helpful advice to progress concerns around workplace and Educational environments. It was helpful and practical help of which I can progress to solve the concerns put forwards.

Extremely helpful & a great resource. I spoke with Rory, he was brilliant@ Would recommend to anyone

Really good experience using the chat function. I'd had a really distressing and offensive response from the workplace and they helped me understand my rights and what I can do. Though I am very grateful for their guidance on how to peruse a complaint I'm more grateful for them just acknowledging that what happened is not acceptable, so often when disability discrimination happens I don't feel like anyone else notices and I feel gaslighted by the whole thing, it really made the world of difference for someone to hear me.

The template letter they've given me looks great too and I'm hoping it helps me be heard. Thank you