EQVVS Reviews 

Tried calling multiple times and there was never any answer also sent an email and no response at all. I wouldn't use this company .

Usually quite good and no problems however this time their courier service has really let them down by not turning up for next day delivery then sending confusing messages with no further date for delivery, not happy at all and that's the difference between someone buying from them and buying from someone else so it matters to them.

So rare and refreshing these days to get exceptional customer service in retail.

On Wednesday evening I had some issues trying to place an order, and logged a request for help via Eqvvs’ Zendesk system. I had never shopped with Eqvvs before, so had no idea what to expect.

The request was picked up at the start of the business day on Thursday, and I quickly received a response from Tavis, who had fully understood the issue and was able to offer a choice of solutions. Along the way, Tavis made a series of sensible decisions to ensure I was able to complete the order exactly as I had intended, that I was kept informed, and that the whole issue was resolved as rapidly as my availability allowed.

Eqvvs got the order that they could have lost. I got the products I wanted, shipping today, and certainly will be returning to the store in future.

Onshore human customer service can really drive customer loyalty, especially when you have high quality people in those roles. Net Promoter Score 10/10. Well done Eqvvs!

My original order had minor issues and they were able to correct this immediately after the first item was returned. The replacement item was perfect and everyone loved it. Possibly my favourite t-shirt of the year so far. Great stuff!

Efficient and on time. Great product.

Excellent quality clothing and speedy delivery

Zero customer service. Going down the legal route for a full refund. AVOID THIS COMPANY

Speedy delivery, great quality items. Good communication throughout

Sent me a duplicate item. Unable to get through to customer services by phone. They have not responded to my emails for 72 hours. Brought 8 items. One of them had a stain so had clearly been sent back by a customer and passed off again. Plenty of other sites available. Avoid this one

A truly great product and staff, I like EQVVS that much I travel an hour each way to shop there, I have bought 15+ items from there, and I have never had any issues, I definitely recommend shopping there

Quick postage and easy returns

Placed an order & paid for home delivery only to receive a email to say my item would be delivered to a shop contacted support who said that I had updated my delivery to a shop delivery (which I had not ) & reading further through the email it said the shop was down the road to my address 0.9 miles away, my reply to email was that it didn’t matter if the shop was local it was not the delivery I had asked for or paid for very disappointed that I have received no further correspondence certainly not very good customer service in my opinion would be reluctant to order from Eqvvs in the future.

Purchased an Aquascutum Trench coat in the sale £215 down from £400 plus. Same coat was at least 300 on sale everywhere else I looked. They Answered a question I had immediately via the chat box thing. Speedy delivery, I will definitely keep my eye on EQVVS for future purchases. Thank you. Recommended

Ralph Lauren jacket arrived really quickly and good tracking.
Also was a good price and eqvvs only one who had the navy colour. Even Ralph Lauren didn't have it in stock.

** I'm sure plenty people like me thought the name is equus. Checked that name on trust pilot and the 20 % 1 stars reviews put me off ordering from here for a good while.

Great fit.jacker lovely colour very light weight.It was made well.

Ordered a Stone Island overshirt , paid for Saturday delivery & it arrived on time...what made it a 5 star was how it was packaged....absolutely first rate service from EQVVS & i look forward to more purchases

Easy order prompt delivery

Raplh lauren Jumper, shrunk while washed correctly. Was told by customer service must have washed incorrectly. noting they can do.

Poor service all round, avoid ordering with them.

Purchased a jacket from EQVVS unfortunately didn’t fit me , Tavis dealt with the return very quickly and kept me informed all the way through , will be using this company for future purchases
5 🌟