Very dissapointed in the perfume. Loved it after a friend wore it. I got a bottle as a Christmas gift and there is no smell. I even purchased the body lotion to see if that would help. Customer servic... Toon meer
Bedrijf heeft geantwoord
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Tolle Parfums, ich kaufe sie nicht zum ersten Mal und bin jedes Mal sehr zufrieden. Besonders gefällt mir Molecule Mandarin – ein frischer, leichter und sehr angenehmer Duft. Ich habe zwei Flaschen ge... Toon meer
Bedrijf heeft geantwoord
Ich liebe Escentric Molecules für ihren einzigartigen Ansatz in der Parfümerie. Die Düfte wirken sauber, modern und entfalten sich auf der Haut jedes Mal ein wenig anders, was sie wirklich individue... Toon meer
Bedrijf heeft geantwoord
Shipping was spot on. Packaging was lovely; and products smelled amazing as always. I have a few different bottles, and obsessed with my new addition to my collection; the travel size spray bottle. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contactgegevens
Verenigd Koninkrijk
- support@escentric.com
- www.escentric.com
4,3
Uitstekend
268 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
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Smells good
18 augustus 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are pleased to hear that you found our website easy to navigate and that your delivery arrived quickly.
EM
A fragrance must have!
Shipping was spot on. Packaging was lovely; and products smelled amazing as always. I have a few different bottles, and obsessed with my new addition to my collection; the travel size spray bottle. I highly recommend.😊
20 juli 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new travel size bottle and that our shipping and packaging met your expectations. It is wonderful to know that our fragrances continue to be a valued part of your collection.
EM
The perfume leaked and the package was…
The perfume leaked and the package was all soaked. The lid is somehow also broken. Definitely something that went wrong there. Loving the smell tho!
20 juli 2026
Antwoord van Escentric Molecules
We are so sorry to hear that your order arrived damaged .
While we're thrilled you love the scent itself, this is definitely not the standard of quality we aim to deliver. Please reach out to our support team at support@escentric.com with your order number and photos of the package.
We want to make this right for you.
EM
Had a minor issue with my order (on my…
Had a minor issue with my order (on my end) and reached out for customer support for help. They were very quick to reply and fix the issue (and they even sent me some more free samples!). Their products are also pretty solid as well, molecule 01 has been my go to for years. S/o to Dan!
27 juli 2026
Review zonder uitnodiging
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are pleased to hear that Dan was able to quickly resolve the issue with your order and that you enjoyed the complimentary samples. It is wonderful to know that Molecule 01 has been your go-to fragrance for years.
EM
Prendete altro NO molecules
Headline: €150 for scented water. Worst customer service ever.
Review: I am extremely disappointed and unsatisfied with both the product and the brand's customer service. I purchased a 100ml bottle of Molecule 02 from an authorized retailer for €150. While the official sample I tried was great, the full bottle contains absolutely no scent—it is literally like spraying plain water.After checking the batch code (WME22185-37), I discovered the product was manufactured on April 15, 2022. It has been sitting in storage for over 4 years before being sold, which clearly ruined the fragrance formulation. Despite this, nobody from the brand—including Dan from customer service—bothered to check if the batch was defective. They simply ignored my complaints and hid behind generic excuses about "molecular fragrances."A supposedly high-end brand should never treat loyal customers this way. They just took my €150 and left me with a useless bottle of water. I strongly advise everyone to avoid buying from Escentric Molecules. They are not a real luxury house. Save your money and stick to true luxury brands that actually value their customers and guarantee the quality of their products.
1 juli 2026
Review zonder uitnodiging
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are sorry to hear this wasn't the experience you were hoping for, but we can confirm that the formulations for our fragrances remain unchanged since their introduction. Scent perception is personal and can vary due to skin chemistry,
EM
Very dissapointed in the perfume
Very dissapointed in the perfume. Loved it after a friend wore it. I got a bottle as a Christmas gift and there is no smell. I even purchased the body lotion to see if that would help. Customer service advised me that The Molecule 01 fragrance is radically minimalist, and it contains no odorants except the aroma-molecule, Iso E Super, pure and singular. Hannah recommended I tried the Escentric range. Surely, she could have send some samples. That way I could have an idea if this one is more suitable. As it is not a cheap perfume brand.
1 april 2026
Review zonder uitnodiging
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. As Molecule 01 is intentionally subtle and interacts uniquely with each person's skin chemistry, meaning it can sometimes be difficult for the wearer to detect.
EM
Easy ordering and shipment came on…
Easy ordering and shipment came on time. Great product.
20 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your positive feedback. We are pleased to hear that you enjoyed a smooth ordering process and that your shipment arrived on time. We hope you continue to enjoy your fragrance
EM
Comfortable communication with support…
Comfortable communication with support and quick solving of problems :)
18 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your review. We are pleased to hear that you experienced comfortable communication with our support team and that your problems were resolved quickly.
We appreciate your support and look forward to serving you again in the future.
EM
I am absolutely Amazing Fragrances and Excellent Service!delighted with my…
I am absolutely delighted with my experience! I purchased several 2 ml perfume samples, including some new releases I was excited to try. The fragrances are amazing and exceeded my expectations. The service was excellent as well—easy ordering process, careful packaging, and prompt delivery. It's a perfect way to discover new scents without committing to a full bottle. Highly recommended, and I will definitely order again!
21 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your review. We are delighted to hear that you enjoyed exploring our fragrance samples and that the ordering and delivery process exceeded your expectations.
We look forward to welcoming you back when you are ready to discover more of our scents
EM
My favorite product
20 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your review. We are delighted to hear that you experienced excellent customer service and are enjoying the fragrance.
We appreciate your support and look forward to welcoming you back in the future
EM
La experiencia de compra ha sido…
La experiencia de compra ha sido excelente, la verdad estoy muy satisfecho con el producto y con el servicio
20 mei 2026
Used a discount code that gave me a…
Used a discount code that gave me a great saving . Delivery was very quick and smooth .Ordered Molecules 01 which I get so many compliments on and also received 2free gifts .I’ve placed a couple of orders from here now and will continue to do so 5⭐️rating on everything
19 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed a quick delivery and that Molecule 01 continues to bring you so many compliments.
We truly appreciate your ongoing support and look forward to your next order.
EM
Great company
Easy ordering online, lovely packaging and quick delivery. Never ordered before but will again.
18 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are delighted to hear that you found the online ordering process easy and enjoyed the packaging and quick delivery.
We truly appreciate your support as a new customer and look forward to welcoming you back in the future.
EM
Amazing fragrance backed by brilliant…
Amazing fragrance backed by brilliant customer care.
19 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are thrilled to hear that you are enjoying the fragrance and experienced brilliant service from our customer care team.
We truly appreciate your support and look forward to welcoming you back in the future.
EM
Recently bought Molecule 01 and…
Recently bought Molecule 01 and Molecule 02 online. I had both for them for long time ago and I was super happy with them.
The new batch which arrived is completely different, you can't smell the perfume at all. Just smells of alcohol. I still have leftover in my old bottles,I can smell it every time I spray. Try to resolve the issue with the customer service and they tell me is my nose/brain. No! It's not true I ha e comparison in front of me. No resolution provided, very slow to respond. Very frustrating expirience after paying premium price. Avoid
21 mei 2026
I never received product
18 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We’re really sorry the delivery experience didn’t meet your expectations. We work hard to choose reliable partners, but unfortunately, delays and issues sometimes occur.
Our Customer Service team will be able to assist you further in resolving this, if you would like to contact support@escentric.com
EM
Love everything the perfume,
Love everything the perfume,
The packaging really is fab
Plus quick delivery
20 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your review. We are delighted to hear that you love the fragrance and enjoyed both the packaging and the quick delivery. We appreciate your support and look forward to your next order.
EM
All Time Favourite
This is my all time favourite perfume. I get comments ALL the time.
New 200ml bottle with a cap, I love.
Fantastic offer which is why I bought it,
19 mei 2026
Antwoord van Escentric Molecules
Thank you for taking the time to share your feedback. We are thrilled to hear that this is your favourite fragrance and that it brings you so many compliments.
We are also glad that you love the new 200ml bottle design and were able to take advantage of the recent offer. We truly appreciate your continued support and hope you enjoy your new bottle.
EM
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