Essential Travel Reviews 

Instant digital recognition at the entry gate. Bit of a walk to the terminal. Ended up paying more than original quote though. Smooth.

Very helpful good experience a bit of a mixup with price but did eventually sort out otherwise very happy

Ticket machine didn't work when I arrived and I had to call for assistance on departure

Was a little disappointed with how far away we had to park the car from both the terminal and the meet and greet Reception. With 5 suitcases, 3 children and a buggy a little help would have been appreciated but no one offered. On arrival a sign said there would be an attendant to help yet no one was there. We asked where we could get a trolley and got told you just have to look so had to wheel all suitcases and push a baby to the terminal.
Upon our return our car was not parked anywhere near where we picked our keys up from so had the same issue. It would have been easier to use one of the other services as at least the transfer driver would have assisted with the bags and we would have been dropped off near the Reception. I would not use again.

Although the initial policy was quick and easy to do, I had to make a change to the dates and this has proved to be difficult to update. I did manage to speak on the phone and update the policy but despite payment being taken I am still waiting on updated confirmation.

The only thing that caused the deduction of one star was the poor arrangement for picking up our car key and the car itself in the pick-up section of the Silver Zone parking area at Bristol Airport. The courtesy bus dropped us off about 80 yards from the tiny Porta-Cabin which served as a Reception office for this part of the car park. It was raining heavily, but only one member of each party was permitted to enter the cabin, and even then one of the staff was heard to mutter something about customers not being allowed inside the cabin at all! On the plus side, the car key was found and handed over without much delay, and we found our car where we were told it would be.

Apart from this one small negative, the rest of the parking experience was very good; the courtesy buses ran about every five minutes and were well driven by friendly drivers, and although our car had of necessity been moved at least once while we were away, it had clearly not been abused or damaged.

So overall my score of four stars was well deserved - had there been a 4.5 I might well have gone that high!

Great service, all booked on line with a very straight forward process . Well signposted on arrival, with drop area near airport so no carrying suitcases on and off buses. Brilliant would use again.

Easy, no issues, good price deal in a lovely hotel.

Pre-Booked on-site airport parking at Doncaster-Sheffield airport through Essential Travel. On entering the car park entrance the barrier system failed to recognize my number plate, so had to contact the car park attendant to let me through and then same on way out a week later.
Don't know whether this was airport fault or Essential Travel who didn't forward my details correctly, but not pleased at 4.00am in the morning !!

Meet and Greet at Doncaster is really easy. The drop off point is alongside the entrance and easy on the way out and back. I'd recommend it as the preferred parking option.

As good as ever. would recommend strongly.

Hope to see you again soon.

Easy, from start to finish when booking.

I Would have been more impressed if the instructions in the email corresponded with the actual process. While the ANPR may have worked - I still had to collect a ticket on entry, and insert the ticket on exit.

We didn't realise that we had booked meet and greet parking so this was a surprise when we arrived at the airport. Drop off was smooth. We had a little difficulty in finding the car on collection and felt that the signs in the car park could be improved.

Easy booking process, and experience and product were as expected. Job done.

We had made an error with our registration number and had to ask for help. It took two attempts but the problem was resolved.

Did not recognise number plate at first ( system fault ? ) but no problems parking. Seemed like a long wait getting back to car park. But overall excellent value for money, would use again.

This was extremely disappointing. The only reason I give it 2 stars instead of 1 is that the company were very polite throughout.
I was due to attend a charity environmental conference in southern Spain in November - the sole reason for my travel - travelling by train outwards (more eco) and by plane on the homeward journey. I bought mostly non-refundable advance rail tickets for cheapness as I don't have a paying job. And as most of us know, Ryanair (for the return journey) never gives refunds or even allows you to cancel.
Thinking I was being cautious and careful, in addition to the normal comprehensive travel insurance for the 5-day trip I bought Special Events Cancellation cover.
When the conference was cancelled due to poor uptake I contacted Reactive Claims (the claims "arm" of Essential Travel), and was refused a refund for the cancellation of my Special Event. They appeared not to have noticed the addition to my policy, so I wrote back. Three weeks later it was refused again, as special event cancellation for this reason was not the letter of the wording (although almost any other reason on earth would allow this claim - fire, flood, terrorism, the company going bust, death of travelling companion etc etc).
So I am out of pocket by nearly £200 (travel tickets c £150 and travel insurance c £40).
Not very happy. I feel I've been conned. Would have been better not to have bought the insurance at all.

We parked our car in July at Gatwick in via meet & greet plus when we returned our carit was damaged we spoke to the Manager he took photos and agreed there was damage he said they would be able to track down the driver that caused it 'although some of the drivers were temps " ! We were given a reference number to call up to arrange a claim. We have called 10 times and have also e mailed nobody has called us back despite leaving messages we now have a damaged brand new Mercedes with Essential travel taking no ownership to resolve !

Avoid trusting these people with your car !

Holiday booked to Italy with father. Father has heart attack day before trip. They wouldn't cover the cost of the flights. Complaints procedure nonexistent. Premium phone line. Totally unethical. No one even showed sympathy for the situation. How do people like this go to work each day?