Eternate Reviews 957

The quality of your jewelry is amazing! My daughter gifted me a necklace for Christmas, I had not taken it off. I even shower with it and it is still beautiful. I even bought a necklace for my sister. I will continue to purchase from your company in the future.

They were very great with responding to my concern in a timely manner and had my ring back to me ASAP for my bridal shower!! 10/10!

Great customer service! Needed to switch out a ring and they were beyond helpful!

Thinking about buying from Eternate? Don’t.

Bought ~$2,000 in wedding bands. Tried them on (like anyone would), removed the tag to check sizing… never wore them.

Returned within the 30-day window and got hit with a 20% restocking fee ($400) + $30 shipping.

Why? Because the tag was cut.

What they don’t clearly tell you on the product page is that removing the tag = automatic penalty, even if the rings are unworn. You have to dig through fine print to find that.

A “30-day return policy” shouldn’t come with hidden fees like this.

Save yourself the headache and buy from a company with transparent policies.

Love my ring, I wear it every day. Comfortable, cute, and quality!

I had ordered the wrong size and the communications team got back to me right away and let me exchange both the rings! The rings now are perfect and beautiful

Very responsive and flexible when it came to making changes. Great experience

Quick,
Efficient,
Correct

Eternate really wowed me in numerous ways. They had products in my price range with the materials I wanted and designs I wanted. PLUS they have a bigger sizing range than most companies. They were EXTREMELY fast and responsive when I needed to exchange my item for a different size. Third, the original item shipped faster than expected. I will definitely be shopping with them again in the future and recommend to friends.

I ordered a signet ring in January and after 3 times receiving the ring they finally got it right! However, it took them 3 months and all they could offer me was 10% off after the last 2 times being their fault. Different people responded through email so it wasn’t 1 person you’re dealing with and try calling their # Forget it! You can never get a live person. So. with that being said they definitely can improve in those aspects. That’s why I gave them a 2 star rating.

My ring fits perfectly, looks gorgeous and the color is so bright!

Great communication, short delivery time, great price, product was exactly as described

I ordered a ring in December and it took almost 3 weeks to arrive. I had the ring one month before a stone fell out. I've sent several emails and pictures in regard to the ring to receive a refund. It's now April and they haven't responded except for to say they're looking into it. There's no phone number to contact them only an email address. It's ridiculous what I have to go through just to get a refund.

I love how responsive the customer service dept is. No matter what the issue/question is, they are always happy to help. I’ll always shop here. Great experience is hard to find. Oh and Irene is GREAT.

The jewelry arrived on time as expected. I was able to make adjustments to my order with customer support. And they replied in a timely manner with the help I needed

Ordered a new wedding band for my husband. I had to have it resized a few time to get it just right. Amazing customer service and quick response. The helped me get the correct size I needed and my husband loves his new ring.

The the ring is beautiful and arrived in a timely manner. It will be a wonderful heirloom for my granddaughter to remember the strong women she comes from.

My order was delayed, but the team did their very best to ship out the replacement and kept me informed throughout.

Very quick at responding to every concern or question you might have, the ring itself looks stunning and shipping is very fast, as a first time buyer here I’m very satisfied with my purchase, thanks!