Evans Halshaw - Ford Chester Reviews 

The team was amazing from start to finish. A special thank you to Phil for a smooth sale, he was kind, approachable and extremely knowledgeable. He made me feel at ease from start to finish. Very happy. A personal thank you to sophie too, communication was 10/10 throughout. Highly recommend.

Absolutely Disgusted with Evan’s Halshaw Chester! Misled and Wasted 7 Hours of My Life!

**Having to repost again because a month later Evan’s Halshaw reported my review for hate speech**

I found an Audi A6 Black Edition (Reg: BK18EHN) listed online at Evan’s Halshaw Chester, low miles, good spec, looked great. I live 176 miles away, so I called and spoke to a salesman named Phill to ask him to do a proper, honest check of the car before I committed. I asked him to confirm the service history, especially the S tronic gearbox, check for any dents, scuffs, scratches, poor repairs, rust anything I should know and also to inspect the driver’s seat bolster too. He agreed to send detailed videos of the car inside and out, including close-ups of every panel.

The videos he sent looked promising, only a small scratch and a minor dent were shown (he even said he’d try to have them removed). Based on that, I bought the car online for £14.3k and planned to collect it in person rather than have it delivered.

After a 176-mile drive (3 hour drive there), I arrived to find the car sat outside with an enormous scuff down the side rear quarter panel along to the front passenger door, that somehow didn’t appear in any of Phill’s videos. It took me 10 seconds to spot it, but he somehow “missed it” and claimed it showed up after a polish (which the car clearly hadn’t had, the paint felt rough, unpolished, and not even decontaminated with a claybar) bearing in mind little did he know I detail cars in my spare time and owned a heavily modified showcar.

I then inspected the rest of the car and found Poor, amateur repair work on both sides of the rear bumper with lacquer peeling and clear overspray with tape lines. Also Overspray on the rear diffuser. A bubbling patch on the driver’s door (potential rust) and Paint cracking near a scratch that was shown in the video but suspiciously didn’t manage to show the cracking in paint on front bumper!

So now I’m looking at a car that needs work on the side skirt, rear bumper, front bumper, and possibly the door! none of which I was shown or told about. When I raised this with Phill, his only defense was “it’s a used car.” Yes, it is used but this is abused. There’s a massive difference. He the proceeded to try tell me he used to work in factory building brand new cars and that I would be surprised what gets released into the public and tried to said that is how the car must of come out the factory and that the rear bumper hasn’t had a repair, I can tell you now there is no way on this earth Audi would of passed this paint work and released this car.

I was then offered a half-baked solution! drive the car away and get my local Evan’s halshaw branch near me to fix some of the issues but not all. Completely unacceptable. I refused the car and requested a refund.

No apology. No accountability. Just an attempt to push me into driving off the the forecourt with a car in worse condition than described, hoping I’d just deal with it later. Disgraceful.

End result, I wasted an entire day, 350 miles, fuel costs, and paid a friend who lost a day’s work to drive me there all because Phill either didn’t check the car properly or deliberately avoided showing the real issues, possibly because I originally said I’d have it delivered.

Avoid Evan’s Halshaw Chester at all costs. They’ll happily waste your time, mislead you, and then hide behind the “used car” excuse to cover up serious condition issues. Truly appalling experience.

Thanks for wasting my time!

Excellent services

Super friendly and helpful service from Dan Burns making everything really easy to part ex our car. Thank you Dan

A very friendly and effective service. Phil was extremely helpful and made us feel comfortable.

Excellent service from Daniel Burns. Sorted everything and drove away same day. Would recommend

Thanks to James for knowledgable help in buying second hand car for daughters b’day. Will get 5 stars after we’ve run it for a while !

Buying my new used car from Evan’s Halshaw Chester was a really good experience. I felt confident in the quality and pricing, and each step towards buying my new car was straightforward and easy. Particular thanks to Phil Holding for his excellent customer service, he was friendly and approachable, and made the whole experience smooth and comfortable. Thank you!

Amman was understanding and pleasant throughout our visit he was most helpful

Recently purchased a car from Andy Shepherd. Was brilliant customer service from start to finish. I have never purchased a car from a main dealer before, both Andy and Sophie explained fully the process when I was applying for finance and all my options. The car was ready for me to collect within a few days and was extremely clean! Would not hesitate from buying from her again. Thank you Andy and Sophie

Purchased a car from Evans Halshaw and received first rate service. Phill Holding truly went above and beyond my expectations, I was collecting my new car on my birthday and he had arranged the car to decorated with a banner in the showroom on collection and even left a birthday gift in the car too.
Great service all round, highly recommend!

Phill was great with helping us buy our new car. Amazing experience highly recommend the guys at evan halshaw they're all so lovely and helpful. We're very grateful thank you so much.

Dealership has sent numerous emails to me, via a thid party mail drop service, for a vehicle I've never owned. Presumably, the owner hasn't received that information. With no contact details for any of the related parties, I've opted out of their communication - but it keeps coming.

We had Phil helping us make our car purchase. He made the experience extremely easy for us, he was kind, efficient and so helpful. We are very happy☺️ Thank you!

I bought a car from Evans Halshaw Chester at the end of September, and honestly, the after care experience has been really disappointing.

The air con is not working and this will cost me £500+ to be fixed, the sales person Chelsea said she disagreed with me in so much the car would have been checked before sale, but who uses air con in the winter!

I got in touch with a few people, including Head Office with no response, so after a few chasers, I was called by Cara, as the manager didnt even bother replying to me emails, let alone call me himself. Cara herself was beyond rude, didnt let me speak and continually interrupted me by saying i needed to let her finish!
I asked for proof of the air con being checked and i was sent an email will jargon on, then followed up by a green report, no detail to it, anyone can do a tick box

The air con wont hold gas as there is a leak somewhere

I paid for a warranty - which said it covered allsorts but but not the air con.

I’ve got outstanding email chain to customer service, the management at dealership and the main Head office all without reply.

I was promised the service department would call me and still waiting this has all been since April 2025.

I’ve been left feeling really let down.

This isnt the first car ive bought from Evans Halshaw, but it will be the last, I wouldn’t recommend Evans Halshaw Chester to anyone.

Phill was a top man! Cannot thank him enough from 1st phone call to completion I went to get an idea of what I can get and souley because of him I got a new car! Credit to the company and staff are all welcoming also shout out to my gal Sophie who was a pleasure to speak to !!! Thank you so much highly recommend

Chelsea was great to deal with & explained everything clearly. She was able to deliver the car to us at home even though we were not local. Excellent service, thank you.,

I phoned Evans Halshaw and spoke to Phil. He was very helpful, and went beyond what I would have expected.

Could not have been treated better.
The whole process of buying a car was made simple and painless.

Phill Holding made the experience of buying my new care so straight forward and hassle free.