Evans Halshaw - Vauxhall Gateshead Reviews 

First service and MOT under my service plan since buying the car in December. From the call to book my car in to picking it up, the service was first class. Nice friendly welcome in the morning, and communication updates from Lewis who was very helpful and explained everything that had been done. Also, loved the video they sent by SMS to show you all the technical stuff that had been checked on the car. Great innovation. Thank you all for a great customer experience

My car needed to be serviced due to a 'recall'. The day before the booked service, I explained I needed my car back as quickly as possible due to a family member being admitted to hospital. The guy I spoke to on the telephone was extremely understanding and my car was collected and brought back very quickly. Thank you - Greatly appreciated.

Bought a mokka from Nottingham branch. Turned up like it had been stolen!! Needed 2nd key and a valet. Gateshead went above and beyond to sort it out. Brilliant service team

Another year and another service and MOT hassle free. Have been a customer for many years now and it is always a pleasure to speak to service desk team, they always seem to have time for the customer. I will be back!

So relaxing place to visit, no pushy sales I've also found you don't stand around long until someone greets you to make sure you are OK and need any help at all. Purchased 2nd car in 3year . David addressed any concerns I had

Friendly helpful staff. Efficient with excellent communication. Thankyou

Great service from the team to get the car through MOT and Service. Hassle free and very friendly.

Took car in for a service. Excellent customer care from Lewis who also gave a great tutorial on the automatic loan car.

Annual service kept updated video of safety checks carried out emailed for confirmation before work carried out quick return of vehicle Morning drop of and return excellent work carried out.
Buy all my cars from Vauxhall professional staff who know exactly what the are doing love looking around forecourt too feel an upgrade coming soon.

I always take my car here.
I took my car for my appt for new back brake pads.
I thought I was doing well being 30mins early but I was 2 days and 30mins early :))).
The customer service I received from Harvey Power at the reception was amazing. He was so polite and understanding and I didn't expect the job to be done on my car. But Harvey contacted the service team and got my car slotted in while I waited, well done to him.
Thankyou so much Harvey Power and thankyou so much Evans Halshaw a company I trust and admire.
See you all again soon.

Was supported by Alan who honestly is my hero, he went above and beyond and ensured I was supported after what had been a horrid experience with my car breaking down. No promises were made but they manage to see and fix my vehicle within 2 days. I was blown away.

I've been going to Evans Halshaw Gateshead for years now and had excellent service from all who work there especially the service desk team . Nothing ever seems a bother and they are always very polite and very easy to talk to with them taking you through what needs done to your car.

Fantastic customer service
Kept me informed all the way through the process and explained each step

Fantastic service start to finish. They collected my car and dropped off a courtesy car within 24 hours of the reporting an accident.
The communication was great throughout the process. This was my 1st accident and I felt I was handled with care and compassion throughout.

As usual great standard of customer service and professionalism

Excellent customer service, understanding of circumstances and clear on maintenance plan going forward.

Fabulous again!!..
I came in to get my car MOT carried out..which it passed and ended up buying a brand new car..🤭
Sales team wear amazing especially Alex and Ian who made the whole buying experience painless..
Thanks again 👍😁

I recently took my Vauxhall Astra to Evans Halshaw for its second service, and I couldn’t be happier with the experience. The team not only completed the service efficiently, but they also spotted a faulty shock absorber, which they promptly ordered and booked in for replacement under warranty.

The work was carried out to a very high standard, and the communication throughout was excellent. A special thanks to Lewis Rickard, who went above and beyond, keeping me updated, answering all my questions, and making sure everything was sorted without any hassle.

It’s rare to find a garage that’s this professional, friendly and trustworthy. I’ll definitely be returning for my third service next year. Highly recommended.

Excellent customer service and a good price. The mechanic went out of his way to find the solution to a potentially big problem with my clutch

I recently purchased a Vauxhall Corsa Ultimate from Evans Halshaw in Gateshead, and unfortunately, the experience was far from what I expected.

First Impressions: Not So Ultimate
When I arrived, the car was visibly dirty. Not just a few smudges—I'm talking about a full layer of grime. For a car that was supposedly prepared and valeted, it felt like a half-hearted effort at best. Even after the “valet,” it was still grimy. Not a great first impression for what’s meant to be a top-spec model.

The Sales Process: 5 Hours of Pressure
I was told the handover process would take around 2–3 hours. It ended up taking 5 hours. Worse than the delay was the extremely hard sell I was subjected to during that time. I was repeatedly told I needed to buy additional insurance and policies — with the implication that if I didn’t, my car could break down the moment I left the forecourt. The pressure was relentless. It stopped being a sales pitch and started to feel like emotional manipulation. By the time I left, I was exhausted and honestly traumatised.

Warranty? Apparently Worthless
At one point, a member of staff even admitted that their own warranty was basically worthless. That left me wondering: if they don't believe in what they’re selling, why should I?

Driving Off: Warning Lights Already?
About 20 minutes after leaving the dealership, a tyre pressure warning light came on. Clearly, they hadn’t even done a basic check before handing the car over. For a dealership selling a supposedly high-standard vehicle, this level of carelessness is not acceptable.

Final Thoughts
Buying a car is supposed to be exciting. Instead, this felt like an endurance test. I left feeling anxious, second-guessing my purchase, and with a warning light on the dash. It’s hard to have confidence in a car — or a dealership — the whole process felt drawn out, pressured, with an unnecessary focus on an extremely pushy sales pitch on all the additional extras.

If you're thinking of buying from Evans Halshaw Gateshead, go in with caution and be ready for a very pushy sales pitch. And maybe bring your own sponge—just in case they "forget" to clean your car properly, too.