EVO Payments UK Reviews 

I signed up to Takepayments, I specified my requirement of the pre authorisation function on the terminal when signing up. Evo payments have not enabled the function, despite my contacting them two weeks ago, I have provided a scenario of a transaction to them by email on Friday 14th Feb and they did not reply, and they have not contacted me since. Useless!

I must say i've found Evo to be a fine company to use with the two staff members I have encountered, Sally in sales and Dawn in customer retention, delivering outstanding service. Sally was fantastic when we joined 18 months ago and following an in contract increase, which caused me to consider changing provider, I spoke with Dawn who was equally as fantastic and helped work with us to come to a reasonable solution. As a business, their prices are fair but the reason I have reviewed so highly is to praise the service. Both Sally and Dawn were understanding of our needs and dealt with a plethora of questions from myself in an understanding way. As a customer I have been made to feel valued which is not always the case with larger providers and this should be praised.

Very poor customer services, when you make a complaint, they will never come back.

Phone call ended, did not even bother calling me back. Take payments & Evo as a combination wasted more than an hour of my life. Sort out the phone lines and get the staff some more training

I found Sally-Ann at Evo to be a brilliant help when setting up our card payment system for several of the Consultants that I work for. Nothing seemed too much trouble, she was very courteous and knowledable and the little thing that we felt was incorrect was corrected as soon as she knew about it. The other thing was that it was incredible to speak with someone who knew exactly what they were talking about and could remedy all. I telephoned several times regarding questions i had, only to be impressed that they were answered in a way that i was able to understand.

Very good service. I spoke with Sally , she’s very nice talking nicely and answering all the questions not rushing explaining everything perfectly.
Mawlood Mohammed

Sally Ann was really helpful and made the transition to use Global Pay extremely easy, cannot fault it, thank you

Rude Customer Service agent (Michael).
My call got connected to this person and I believe he is the worst customer service agent I ever spoke to.
They way he asked security questions wasn’t the problem for me however, he was reluctant to use the words “thank you” or “sorry”. We normally expect a CS agent to acknowledge us after we give away the information. I think this person has attitude issues.
Please look into it.

Weird company , declined me for a card reader but still set up a direct debit to try take money from my bank? Reckon it’s just a pure scam

Had a great experience with EVO in particular Sally, great communication, easy to deal with and to get in touch with. Would recommend to others!

Cancel the contract last eight months talking money from my account.very bad.

It has taken four extended attempts of chasing and two months later and they still haven't been able to update our new bank details. We haven't received our payments for weeks now.

Switched from Elavon to Evo on the 22nd of November, now the 4th of December and still not had a single payment. I’ve transferred £10,000 all my savings to keep my company afloat and tomorrow I have to pay the VAT bill and staff wages at which point I won’t have any money left. They owe me over £22,000.
Contact with them is diabolical. I’ve now spent over 12 hours on the phone usually on hold and then having to explain everything all over again each time you get through, no one is interested in helping you they just don’t care.
Please avoid this company at all costs. I’m having nightmares about my company going into bankruptcy due to this company.

Sally is always a pleasure to deal with.Very efficient and deals with queries almost instantly, attention to detail and provides immediate solutions. Fantastic
customer service Sally. Would recommend to use Sally for all your queries. Thanks Sally for all your support.

We are recently new to EVO so still early days (4 months) after transferring from a different provider as their rates are much better. Simple registration process assisted by the efficient Sally-Ann from GlobalPay, making the transfer fairly straight forwards. All working well to date.

Efficiency in dealing with queries, very prompt, and providing immediate solutions. excellent
customer service special thanks to Sally.
could not have asked for any better service.

Changed my bank account details in July. Received confirmation that the details had been changed which was on a Friday. On the Monday, I did not receive my settlements from the weekend as it turned out that EVO PAYMENTS had set up the settlements to the wrong account (not my account). This was on the 22nd July. The person I first spoke to tried to imply that I had provided the wrong details, even though I was looking at the email I had sent them at the time which
definitely had all of the correct information. I then made several calls to resolve and was told someone would call my back but they never did. Managed to speak to someone that was actually helpful. I emailed the support email to check something that she had told me to do and received 2 contradictory answers from 2 different people. I’ve emailed to make a complaint and did not receive any response. Absolutely appalling service. Do not use. As an accountant, I used to recommend this company to everyone but I will no longer recommend to anyone and I will be leaving them asap. I am awaiting my settlement from 22nd July and it is now 12th September.
The only good interaction I have had is with Mike Kops who helped set the account up. He is really helpful and always on hand to help but once you get past the initial set up with him, the service is terrible.

Customer Service on opening the account was great
Sally-Ann was very good

Left business and introduced new tenants to take over with handepay, got £50! Whole process nightmare but eventually sorted and promised evo would be cancelled too
Now getting inactivity fees. Phone call to ansaphone. Credit control e mail recommended phoning. Urgent e mail address pings back.messenger no reply. Just more hassle again as we now live I spain.