excess-baggage.com Reviews 357

Rovilena was amazing!! I had an inquiry about a missing item and she was super nice and helped me find it right away

Excellent customer service from Miruna, thank you!!

Gabriel was fantastic, after emailing my Dad to let him know his bag had been found and hearing no response, he phoned to check that we were aware and helped me with some useful information to ensure I could pick it up easily. He also reassured me that the money inside was safe and all contents intact. When I got to the counter I was greeted by Rovi, who was friendly and professional, going through all the necessary checks when collecting an item of high value and refunding the cash they had banked for safety. She even got me a glass of water as I was a bit flustered. Another staff member checked through the contents with me at the counter so I was reassured further. I was pleased to meet Gabriel at the counter too so I could thank him for his help, and he was helpful and understanding again. Thank you so much, it was quite a stressful situation but everyone was friendly, courteous and professional, which I'm very grateful for.

Rovilena thanks for your cooperation

Rovilena is really helpful

Rovilena helped me with my luggage fix. Absolute star ⭐

Rovilena was really lovely! Great service!

Staff very felpfull, explained everything. Took time to show how it works. I am very happy with them assistance and recomend for everyone

Adi was very patient and the whole process was smooth

Rovilena was very kind and helpful with our lost headphones. Much appreciated!

Rovilena è stata la miglior amica che mai avrei immaginato di trovare, professionale sorridente e soprattutto molto gentile, mi ha salvato da una situazione critica in cui non sarei riuscita a far ritorno a casa. Miglior servizio ma visto.

Rovilena was so kind and helpful towards me when my phone had died and had to catch a flight within an hour. She advised me well with products. Really grateful for her service.

Rovilena pretty good. She help me put my phone on the charger

Rovilena, she is ver polite, simpatic and very professional

Rovilena é perfeita, maravilhosa, atenciosa!

Rovilena was kind and nice! The wrapping is strong and safe

Having had lost my lunch with important items inside I was delighted with the service from Ash at lost property at stansted.
She was friendly and very helpful . Quickly I got my item which made me very happy ! THANK YOU ASH XXX

Gabriel from Stansted was very helpful and kind.

Rovilena was very lovely and very helpful. I really appreciate people as helpful as Rovilena in customer service.

Rovilena provided amazing service very helpful highly recommended