excess-baggage.com Reviews 357

I had such a beautiful experience at Stansted Airport today, all thanks to Nimisha, brilliant customer service, warm, welcoming, polite, attentive and knows exactly how to calm a frantic passenger down like myself, Nimisha went above and beyond to help me, find my lost bag (which had all my important documents, etc inside) thank you for helping find my lost bag much appreciated.

Went there for a lost item and Arjun was amazing and helped me sorting it.
Great service!!!

I had a brilliant experience at Stansted, Nimisha was extremely helpful and professional with a bright smile, assisting me with finding a lost item.

Really impressed by the services offered by Excess Baggage Stansted.
Shout out to Gabriel, excellent customer service.

I had a wonderful experience in Stansted airport thanks to Tatyana’s exceptional customer service.She was polite, attentive, and truly went above and beyond to ensure my bag was found. Much appreciated!

Tatyana at Stansted Airport saved the day. Forgot my charger wire and she was extremely helpful. Thanks.

Noveva Mobi offered excellent care when I checked in at London Gatwick.

Highly recommend, good customer experience

10/10 customer service from Claudia. She helped me pick out some items to help secure my bag and was very friendly and helpful.

Very good service provided at Stansted airport especially by Gabby who was very helpful.

Ciara has been lovely ! Very good service !!

Yulia from Stansted is a very polite and helpful staff member. She recovered my lost backpack.

Stephen from Stansted gave an excellent service today with a bag wrap he gave good advice on the difference on the prices and was very friendly

Oana helped me out setting up my UK phone.. EXCELLENT SERVICE… Like her work and exceeded my expectations.. Great work.,

Oana was very helpful to me. I really appreciated her assistance. 💓

OANA is very kind and give me a perfect services. thank you so much.

Oana was very pleasant and helpful

STEPHEN was absolutely perfect in responding to my emails quickly and concisely. He explained everything and made it easy for me to complete the necessary forms. I can't thank him enough.

We would like to say a big thank you to Lumi for her incredible kindness and generosity. We accidentally left our backpack—containing important documents—in the car park at Stansted Airport in the early hours of the morning. It wasn’t until we got back home to London that we realised it was missing.
We submitted a lost item claim online, and to our great relief, Lumi saw the claim, went out of her way to find the backpack, and made sure it was safely returned to us. Her thoughtful actions and prompt help made a huge difference, and we are deeply grateful.
Thank you so much, Lumi. Your outstanding customer service and compassion truly stand out!