Expedia Reviews 

Most of my hotels in the past few years have done on Expedia. Can't go wrong with these guys, customer service is quite responsive which is what you want.

easy to book and pay.

prices are not as cheap as elsewhere. purchased to get RAIZ Rewards.

I've been using Expedia for years and, as a Gold One Key member, I expected a much better level of customer service.

What should have been a straightforward cancellation turned into an exhausting and frustrating experience, particularly late at night.

I contacted Expedia at 9:54 pm regarding an unexpected charge on a hotel booking. The first agent contacted the hotel and confirmed that they had agreed to cancel my reservation with no penalty and provide a full refund. Unfortunately, she couldn't complete the cancellation due to Expedia's technical issues.

That's when the nightmare began.

I was repeatedly transferred between agents, some joining and leaving within seconds. Each new agent claimed they would read the conversation history, yet I was repeatedly asked to provide the same booking details and confirm the same information over and over again.

Despite explaining that the hotel had already approved the cancellation and that Expedia simply needed to process it, I was still being asked the same questions.

To make matters worse, one agent warned me to remain professional or the chat would be closed when I expressed my frustration. After dealing with multiple agents, repeated questions, system failures and unnecessary delays late at night, how exactly do you expect a customer to react?

The cancellation and full refund were eventually confirmed at 10:42 pm, almost 50 minutes after I first contacted support.

**My issue isn't with the refund, which was eventually resolved. It's with Expedia's extremely poor customer service, lack of continuity between agents and inability to manage a simple request efficiently.**

Customers shouldn't have to repeat themselves endlessly, particularly when the entire conversation history is available. Being a loyal Gold member clearly made little difference to the experience.

Expedia seriously needs to improve its customer support system and the way agents handle ongoing conversations. This experience was completely unacceptable and has certainly affected my confidence in booking through Expedia again.

I love booking my trip through Expedia. Expedia makes it convenient to book flights, hotels, and holiday packages in one place. Their website is very user friendly.

Happy with experience except it was not made clear before booking that the discounted price was because payment had to be made on booking and not later as I was expecting. Probably buried in the terms somewhere.

website well designed, easy to navigate, finished my search & booking in 5 minutes

Easy to navigate, good pricing, positive past experience in obtaining a refund for cancellation.

Easy to find and everything to do with a trop..

Planning a return tip to Sydney and The Grace. Love that place in 2027

⭐⭐⭐⭐⭐ Excellent Experience with Expedia!

I’ve had a great experience booking through Expedia. The website is easy to use, with plenty of options to choose from, making it simple to find accommodation and plan my travels. I appreciate the convenience, competitive prices, and helpful information provided throughout the booking process.

Expedia makes organising holidays so much easier and more enjoyable. I would happily recommend Expedia to anyone looking for a convenient and reliable way to book their next trip. I look forward to using Expedia again for my future travels!

Once again, I chose Expedia - this time using the App - to book my International flight ticket. I had a smooth transaction and now (29/10/2026) I am reporting/ reviewing from my desination

Finding the room I wanted was fine. What was less than useful is what happened next. I wanted to print my itinerary but cannot. There is no useful "summary" (address and dates) so that I can put it in my diary and operations folder.

⭐ Extremely Disappointing Customer Service – Expedia

I booked our trip to Queenstown, New Zealand, over six months ago, expecting everything to be organised and stress-free. Instead, we have had our flights rescheduled twice, and now our flights have been changed again, forcing us to spend an unexpected night in Sydney on our way home.

I called Expedia today to try to resolve the issue and find a flight from Sydney to Adelaide on our original desired date. After spending 50 minutes on the phone, the customer service representative was unable to help me find a suitable solution.

I then asked to speak with a supervisor or manager, hoping for some assistance. Unfortunately, the experience only got worse. The manager was incredibly rude, repeatedly spoke over me, and showed absolutely no interest in listening to my concerns. When I asked for an email explaining why our flights had been changed repeatedly, she simply terminated the call.

Absolutely disgusting customer service. To be spoken to so disrespectfully when I was simply trying to resolve an issue that has disrupted our travel plans is completely unacceptable.

Expedia is quick to take your money, but when things go wrong, the customer service and support are nowhere to be found. We booked and paid for this trip months in advance, and the least we expected was clear communication, professionalism, and some genuine assistance when our flights kept changing.

This experience has left me extremely disappointed and frustrated. Customers deserve better than being talked over, dismissed, and hung up on when they are seeking answers about their own travel arrangements.

I would think twice before booking through Expedia.

As always Expedia is so easy to use and always delivers what is promised. When Covid hit Expedia refunded all booking and proved they are one superb company . We never book anything other than via Expedia. Thank you.

"Book for tonight" means today, not a week later.
I arrived at my destination to find no booking.
Upon checking my Confirmation, I see the wrong date (2/11/26 instead of 26/10/26) thus the problem.
No similar cabin available on 26/10/26, so that's it; find somewhere else to stay.
The issue is, if one uses the "Book For Tonight" button in YOUR booking system, then that is TODAY's date, not a week later.
.... and to go on, now I've got to figure out how to get a refund from yourselves.

Ease of site to make bookings. Appreciate cancellation option when booking accommodation. Plenty of choices to consider. Pricing is competitive.