Express Reviews 

Do not purchase from them. I bought a pair of jeans with rewards and discounts for $27 and ended up having to get a different size and they wouldn’t honor my price when I had to change. Absolutely trash customer experience nowadays company is truly gone downhill.

they are horrible. they stick to a ridiculous policy of no price match on an exchange. I bought a blazer on sale for $68 and it was too big even though they said it was true to size. when i tried to get a size smaller they would not price match it and it is now $40 more expensive! they are garbage! I have been a customer with express for over 20 years and this is how they appreciate our service.

Their Ai made an error that cost us an extra 70 bucks. We asked for a pets stay free and the Ai set the tow hotels. We had a family emergency and booked quickly. Got there at 3 am only to be told it would be an extra 70 bucks. Expedia REFUSED to make it right. They did offer a 25 credit but we dont travel and it still didnt cover the 70 bucks. It hurt our budget terribly. And they did not care. I BEGGED and it fell on deaf ears.

They shipped me an item with the sensor still on it and did not want to refund me . Told me to take it to the store . Are you kidding me. !?! Do you know how embarrassing that is to go to a store with alarm beeping like I stole something . Do better !!!! Then told me they can send me a return label but I need to pay for packaging . Your service is horrible !!!!!!! Again do better after you are inconveniencing me.

These fools Express suck! Someone stole my stuff on Friday. I’m trying to get a refund from the stolen items. They made me wait till Thursday to even try to send a replacement but I already reorder new items. Picked the new items up today. They refuse to refund me for the stolen items. They are forcing me to take a replacements but I won’t even be here to get them because I will be in my trip. If im not here to get them they will get stolen again. Terrible customer service

I’m very disappointed with my experience with Express. The customer service was extremely frustrating, and the return policy made an already difficult situation even worse.

Instead of feeling like a valued customer, I felt like I was being pushed through a process with very little understanding or willingness to help. When a customer has an issue with a purchase, the expectation should be that the company will make a reasonable effort to resolve it—not create additional obstacles.

The return policy also feels unnecessarily restrictive and customer-unfriendly. Policies are important, but there should be some flexibility when a customer has a legitimate issue, especially when the goal is simply to receive fair treatment.

Overall, this experience has seriously changed my opinion of Express. Good products mean very little when the customer service and return experience are this disappointing. I hope Express takes customer feedback seriously and improves both its service and return policies.
I will likely no longer shop here and will recommend others to avoid as well.

Extremely unhelpful. Both the regular worker and the supervisor. After paying off my balance in FULL, I was charged an interest charge and when asked to have the charge removed, they refused. I’ve been a card member of good standing for 10 years. Closed my account and my husbands account because we refuse to do business with a company that doesn’t appreciate its customers. Will never shop there again.

Purchased a pair of mens black jeans online. Ordered the same size of pants that I've purchased many times before at Express. Received the jeans: nice, sturdy fabric, nice slightly "washed" black color, but they were WAY TOO LARGE. I ordered a 33 waist, they were labeled 33, but upon measuring they were 37!!! Also, the rear pockets were half way down to the knees! Tried to return them online and they were going to charge $6.99 -- even though they were made incorrectly! Drove 1 hour to the nearest store-- the return went well, but I couldn't have exchanged them because the store was closing forever tomorrow! Goodbye and good riddance Express.

Went first to the shop, they were not interested in helping us find some pants that we needed. When we asked if they could order for us, they said coldly that we can do that ourselves. I didn't see such a lack of interest in a shop before. Nobody offered to help with anything, the two people working there were just chatting and disregarding their customers. We ended up ordering online. The pants black color didn't match with the black of the jacket they we bought in the store. This is why we needed some help to see what pants to order, but it was too much to ask - they were too busy chatting between each other. When I wanted to return, I found out that I can't as more than 30 days elapsed. I called and they offered no help, not even store credit. The customer service didn't care about this- this is their policy, flat at is sounds. Horrible experience! Will never buy from them again

I would give them 0 stars if I could.

I went to the store yesterday to make a return and was told that I was past the 30-day return window. After following up with customer service the next day, I was informed that I actually had until the 6th to return the item which was the exact day I went to the store.

Despite acknowledging that I was given incorrect information by their staff, the only response I received was an apology for the inconvenience. No effort was made to correct the situation or honor the return.

Poor customer service and a lack of accountability have ensured that I will not be purchasing anything from Express again.

Sent me the wrong item but then refused return/exchange on the basis that items on sale are not returnable. Well, you didn't send me the item I ordered. What a horrible company.

Worst online experience, placed orders online and they had payment failures, received an email 30 minutes later and when I called the told me they were unable to assist and that it had already processed.

Echoing all other comments regarding ZERO stars.
Their associates at stores do not have the same information as their online chat.
Ordered suits for an entire wedding party - they sent the wrong pieces, sizes go in and out of stock - so we constantly had to order 2-3 pieces at a time, fits were off - so we had to return & reorder (different sizes than their measurements), and their customer service was not any help (and sometimes works on mobile, sometimes doesn't - I am using the same phone and their EXPRESS app - so the app is having intermittent compatibility issues).

Started an online chat - so I'd have things in writing. Somehow they cannot find previous chat conversations - even though I still see them in my EXPRESS app; the Customer Service responses were inaccurate; and I was told I'd receive a callback in 2-3 business days, which did not happen.

AFTER finally getting a suit pant and coat for the groom, groomsmen & ushers - and spending thousands of dollars, I went to return the one extra pair that we had to hold until the correct size/fit was actually in-stock at 42 days and they would not do a return or exception.
(EVEN though customer service had said to keep it until I knew I'd received the correct item. Oh and one of the times I ordered and then received a cancellation to my order a day later because it became 'out of stock' again.)

DO NOT RECOMMEND.

I just tried to return several items from my son’s online Express order. I did not realize we were past the return window until going to the order and trying to initiate the return. I was only 2 days past the date! I called the company and was told there was no way to return any item, because the order was closed, and they couldn’t print a return label. I said I would pay for the return shipping, but I was still told no. I then asked to speak with a supervisor, because I couldn’t believe they couldn’t over-ride something on the computer and wouldn’t accept a return with the tags on, even for a store credit. The supervisor had no interest in whether my son would ever be a return customer or not. Unbelievable.

BUYER BEWARE!!!

I recently bought a beautiful top but unfortunately was too small so initiated a return and sent it back within a few days. to my surprise, they sent it back to me explaining it was not in its original condition and could not accept it. I tried it on.....that is is!! tags still attached. I called them and they told me the top smelled strongly of perfume! I don't even wear perfume!! The top only had that new smell to it. I asked what happens when a customer with lots of perfume on goes into one of the stores and tries on a bunch of clothes and then buys none of them. What happens then? Of course they could not give me an answer. Anyway....lesson learned! I will NEVER shop here again!!!

TERRIBLE 😞 TERRIBLE ALL THE WAY. RECIEVED USED DRESS THROWN INTO THE BROWN FEDEX BAG. STILL MISSING ONE PACKAGE THAT FEDEX SEND TO WRONG ADDRESS AND LEFT SOMEONE ELSES PACKAGE IN MY BOX. WHEN I CALLED CUSTOMER SERVICE SOMEWHERE IN INDIA WITH BAD CONNECTION ,HARD TO UNDERSTAND AND TERRIBLE CUSTOMER SERVICE.WHICH WAS ALSO NO HELP AND WOULDNT LISTEN AND COULDNT GRASP WHAT HAPPENED, SO LOST CAUSE ! EXPRESS CUSTOMER SERVICE AND FEDEX WOULD NOT LISTEN WHEN I EXPLAINED AND HAVE PROOF OFF 1 DROPED OFF EXPRESS PACKAGE IN MY DELIVERY BOX AND NOT 2 AS THEY CLAIMED. FEDEX IS THE WORST EVER ,LAZY AND WANT TAKE ANY RESPONSIBILITY FOR KEEPING AND LOOSING MY OTHER PACKAGE . ALSO EXPRESS QUALITY STANDARDS ARE NOT THE SAME ANYMORE I WILL GIVE A BIG 0 STAR AND WILL NOT ORDER FROM THEM AGAIN!!!

DO NOT ORDER ONLINE FROM EXPRESS!!! If your package is delivered to the wrong address they will avoid any type of fault & deny any type of refund.

I placed an order on Thursday and paid extra for overnight shipping so it would arrive Friday before I left out of town for the weekend. I even called ahead of time to confirm that delivery would be guaranteed, and was assured it would be.

Unfortunately, that was not the case. My order is now scheduled to arrive Monday, completely defeating the purpose of paying for overnight shipping. Because of this, I had to go out and purchase an additional purchase.

Very disappointing experience. If overnight shipping cannot be guaranteed, that should be communicated upfront instead of giving customers false expectations.