Fabco Sanctuary Reviews 29

Fabco supplied and installed a number of different frames in our ground floor extension. We were more than happy with the installation and the quality of the windows and frames, but the timeframes and service were unacceptably slow for a product at this price point. It was almost 10 weeks from measuring the apertures to the fabrication being complete and Fabco were unable to bring this forward even by a couple of days to fit with other trades' requirements. More significantly it then took over three months from the date of installation to replace a single pane that was smashed by their team on installation. I would hesitate before using them again.

Good product and excellent communication within the team. Door are stylish and look beautiful in our house. Expensive but worth it.

I love working with Fabco. As an Interior Designer I've had the pleasure of working with the team a couple of times for client projects and also chose to use them for my own home. They are the best in the business for steel framed windows, with plenty of choice and the flexibility of a truly bespoke product

Beautiful window frames, installed 12 months ago. We love the design!
Always think about airing out the house/room, to avoid condensation.
Recommended!

We love our windows. Excellent quality and service

We have specified and installed Fabco steel frame windows and doors on a great number of projects over the past 6 years both interior and exterior including our main office and have nothing but positive results, and many happy clients. We have been very happy with installation and after care, the product speaks for itself - well done Fabco team

Excellent communication, efficient service and install. Thorough work, great product

As interior designer in London I cant recommend this company.
Despite the product itself having potential, the overall experience with this company has been very disappointing. Communication is poor — every time you speak with someone new, you receive uncoordinated and inconsistent responses. Rather than taking ownership of problems, they provide a long list of excuses and nonsensical reasons. The installation process was frustrating and badly managed, leaving what could have been a good product overshadowed by a lack of professionalism and care.

As an architect recommending products to clients, I look for clear communication, technical guidance and a reliable, high quality product that can be tailored to each unique design. The customer service and support at Fabco is always excellent and the doors and windows are of exceptional quality. The delicate detailing and adaptability of the framing designs make any project sing, blending beautifully with both contemporary and traditional contexts. I am consistently delighted with the results.

There have been a few issues to sort out - not unexpected with a big job - but they are now all sorted and we are very happy with our beautiful windows and doors . Simon came to visit several times to trouble shoot and sort out our remaining issues and on every occasion we found him to be very solution driven, organised and customer focussed. Happy to recommend .

Ok. Here goes. Honest review. End product we very much like. To get here though was a bit of a challenge. The installation and customer service left a lot to be desired. This may have been more of a one off so I would suggest balancing with other reviews. Our project was quite small (external door set and 2 windows). We had the team out to measure twice but despite this the doors turned up the wrong size. These things can happen, what was disappointing was it was left with us (the client) to continually chase up and sort everything out. The installers at last count have made 4-5 visits. When we complained the MD stepped in and sorted everything quickly and efficiently. As before maybe we were just unlucky if not Fabco need to consider some small tweaks to customer service. Would I use again? The finished product is great and well priced vs competitors. For another small project I probably would. For a larger project I would be nervous.

I recently renovated a property installing Fabco windows throughout, plus 3 sets of ceiling to floor windows that have transformed my new extension and made the space spectacular.
I had a slight issue with the external finish of the frames around the windows, but this was down to how my builders had removed the old existing ones. Luckily my architect who had worked with Fabco on previous projects, liaised directly with the MD and between them come up with a solution. I had cover plates fitted and I now have a fabulous set of windows that show off my new home.
So, a big thanks to everyone at Fabco and especially the MD David Cane. I would have no hesitation in recommending.

When there is a huge fire on the industrial estate where the company manufacturing and fitting your doors and panels, that is unfortunate. When it happens three days before they are meant to be fitted that’s unfortunate at best or damn annoying at worst.
Definitely not the fault of Fabco that the power to the site was shut off and with no access due to an edict from the Environmental Agency.
It’s how a company deals with this and how it communicates with the affected customers that defines the company.
Fabco kept us up to date and finally were able to fit the doors and panels. There were some snags with the fitting, but these were dealt with and we now have a fabulous set of doors and panels in place.
So, a big thanks to the fitting teams, the sealant man, James and Paul, everyone back in the office and finally MD David Cane.

We are now on our second project with Fabco. The fact that we are coming back again for a Fabco installation is the highest praise we can give! I have found them to be highly professional and very responsive. When things don't always go to plan - and in construction this happens - they have been quick to respond and propose solutions. Once this second project is done, I look forward to writing another positive review. Keep up the good work Fabco

UPDATED Nov 24 -
David (MD from Fabco) upon hearing of my condensation issues came to look at my doors directly.

After a detailed site visit inspecting and discussing the Fabco door composition and ventilation, we are investigating further how ventilation can be increased in the kitchen area to see if this reduces the condensation problem.

I am very appreciative and impressed that the MD of a business has taken the time to visit a client directly and proactively go out of his way to try to resolve this issue. Many thanks to David and the Fabco team.

Installed in my kitchen in Nov 21 (two sets of patio doors). Huge amount of condensation all over the frames started that winter. Damaged skirting boards from the puddles of water on the floor every night / morning in the cold weather and even ice forming on the inside and a very cold kitchen. Please do your research and read reviews / visit people who have actually bought and lived with these doors and not from architects or interior designers.
Fabco just told me how I should be dealing with condensation when I contacted them for help. I have a dehumidifier on permanently and my house is well ventilated but these doors are not thermally broken and certainly not fit for purpose. A complete waste of money (£18k) and a company not interested in helping you once they’ve received their cash. I would have given zero out of ten if I could. Please do your research!!

spent nearly half a year waiting for delivery. Incredibly poor customer service. Damaged windows on installation and now a huge amount of condensation and moisture build up on all the fabco windows in the house during the colder months. Poor design, poor quality and poor customer service. Do not purchase Fabco Windows.

Fabco Sanctuary steel doors are the best.

The doors are absolutely gorgeous and the quality so impressive, they really make our humble end-terrace home spectacular. The materials, welding, coating, glass and door furniture are so well made. As an Engineer I value the steel construction and Fabco really are experts in fabrication.

What stood out for me however was the communications, patience, expertise and response from the whole team throughout the entire process. From my initial enquiries back in 2021 to the final silicone bead, nothing was too much trouble, even retrofitting a cat flap in one of the panes.

The professionalism shone through.

Highly recommended.

This is the second time that I have suggested a client use Fabco doors. Fabco provided an excellent service on both occasions. Fullfilling the design brief and using alternative RAL colour to the standard offered by other suppliers. The product is robust and installation and finishing done as specified. I would have no hesitation in recommending them again.

I am a qualified architect in London, and I am very happy with the products they provided for our recent renovation project. Because of my job, I have compared, talked and visited many steel window companies. In the end, Fabco seemed like a good balance in terms of its reputation (my builder has used them before and he knows some happy customers), professionalism and quality of the products. Their quote was the slightly higher side to be honest, but one of the cheapest companies went bust, another company made some mistakes in their drawings, so please be careful not to just jump onto the cheapest ones!
The MD David seems to care about every project very much and although the engineers who came on site were capable, whenever we faced any issues, he stepped in to resolve them. That was a good surprise.
The 3 sets of windows we installed in the kitchen area totally transformed the space. it connects inside and outside beautifully and the black thin frames add interest to the elevation. We are very happy with them.

Although there was a measuring mistake, Fabco expedited a new set of doors and installed them on time. Excellent customer service and after sales service.