Purchased from this company through amazon and the damage from the start was shocking. Early contact from seller but refused refund. Proof sent of damage and defective areas of this click flooring tha... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Value for money, good reviews, flooring was perfect and half the cost of main stream high street retailers. The flooring colour is spot on and you select your delivery day. Ordered a sample first whic... Toon meer
Bedrijf heeft geantwoord
Was looking for floor for bathroom was at it for hours just to get the right price all i think was over priced.then came across factory direct flooring.boom i got my flooring £60 cheaper than anyother... Toon meer
They have a really good range of quality wooden flooring finishes and also plank widths, as well as competitive pricing. The on-line purchasing process was clear and easy to follow, and delivery was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Contactgegevens
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Verenigd Koninkrijk
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent company and service
I was looking for a new wooden flooring for my lounge, I went to Factory Direct Flooring and met a guy called Steve Crowe, his knowledge on the product was excellent and all the questions I wanted answering he answered in full depth and that made me realise that I was making the right choice…
Vinyl samples of varying quality and…
Vinyl samples of varying quality and not as good as I was expecting
Was looking for floor for bathroom was…
Was looking for floor for bathroom was at it for hours just to get the right price all i think was over priced.then came across factory direct flooring.boom i got my flooring £60 cheaper than anyother company out there.and it gives my bathroom brilliant look.the quality is amazing non slip.the delivery was bang on.am so pleased and thankyou
Refusal of refund damaged and defective item click flooring
Purchased from this company through amazon and the damage from the start was shocking. Early contact from seller but refused refund. Proof sent of damage and defective areas of this click flooring that states a 30 year guaranty. Still refusing refund. I would suggest find another seller to buy from.
Excellent service....speedy delivery…
Excellent service....speedy delivery after being let down by Flooring Superstore where we waited 3 weeks after promising a delivery within 10 days and no communication from them.
Recommend Factory Direct Flooring 100%
Excellent delivery and product
Excellent delivery and product. Would definitely recommend and use again.
Good product
ordering was easy
Kan ondersteuning van AI gebruiken bij reactiesLees meer
They have a really good range of…
They have a really good range of quality wooden flooring finishes and also plank widths, as well as competitive pricing. The on-line purchasing process was clear and easy to follow, and delivery was timely. I am genuinely thrilled with the finished effect, and I have also received excellent after sales service. All in all, a great experience.

Antwoord van Factory Direct Flooring Ltd
Delivered with care and every board was…
Delivered with care and every board was in perfect condition. It also looks amazing. Will be ordering again after this review for my living room

Antwoord van Factory Direct Flooring Ltd
Ordered a couple of samples and they…
Ordered a couple of samples and they were delivered 9am the following day

Antwoord van Factory Direct Flooring Ltd
Ordered some samples which arrived…
Ordered some samples which arrived really quickly
Would be happy to purchase from here

Antwoord van Factory Direct Flooring Ltd
Great samples
I ordered samples that arrived the next day. I was sent samples that were large enough to he,p me visualise how it will look and feel underfoot.

Antwoord van Factory Direct Flooring Ltd
I live in Australia but still have my…
I live in Australia but still have my house in Birmingham, when I needed to have my floor replaced, Factory Direct was recommended. In all honesty the recommendation couldn't have been better, customer service has been outstanding, all queries were answered in a timely manner, assistance offered and provided making the whole process very smooth and taking any concerns I had completely away. Thankyou.

Antwoord van Factory Direct Flooring Ltd
Great quality
Great quality (and choice), good value. Would have been 5 stars but for a problem with the delivery company (DX), but there was excellent support in trying to sort it out.
Value for money, great flooring
Value for money, good reviews, flooring was perfect and half the cost of main stream high street retailers. The flooring colour is spot on and you select your delivery day. Ordered a sample first which again was free and easy to do then ordered my quantity online again easy and straightforward- would recommend this LVT glue down on oak code 8001

Antwoord van Factory Direct Flooring Ltd
Nice-looking samples
Samples of vinyl cushion flooring arrived quickly. The quality feels good and the size of the samples (22x15cm) is generous enough to see the design properly. Really useful to be able to order (free) samples ahead of placing an actual order.

Antwoord van Factory Direct Flooring Ltd
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.