Factory Direct Flooring Ltd Reviews 1.879

TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Purchased from this company through amazon and the damage from the start was shocking. Early contact from seller but refused refund. Proof sent of damage and defective areas of this click flooring tha... Toon meer

Beoordeeld met 5 van de 5 sterren

Value for money, good reviews, flooring was perfect and half the cost of main stream high street retailers. The flooring colour is spot on and you select your delivery day. Ordered a sample first whic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Was looking for floor for bathroom was at it for hours just to get the right price all i think was over priced.then came across factory direct flooring.boom i got my flooring £60 cheaper than anyother... Toon meer

Beoordeeld met 5 van de 5 sterren

They have a really good range of quality wooden flooring finishes and also plank widths, as well as competitive pricing. The on-line purchasing process was clear and easy to follow, and delivery was... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hout/parket/laminaat leverancier

Geschreven door het bedrijf

The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Excellent company and service

I was looking for a new wooden flooring for my lounge, I went to Factory Direct Flooring and met a guy called Steve Crowe, his knowledge on the product was excellent and all the questions I wanted answering he answered in full depth and that made me realise that I was making the right choice…

11 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Was looking for floor for bathroom was…

Was looking for floor for bathroom was at it for hours just to get the right price all i think was over priced.then came across factory direct flooring.boom i got my flooring £60 cheaper than anyother company out there.and it gives my bathroom brilliant look.the quality is amazing non slip.the delivery was bang on.am so pleased and thankyou

8 mei 2026
Beoordeeld met 1 van de 5 sterren

Refusal of refund damaged and defective item click flooring

Purchased from this company through amazon and the damage from the start was shocking. Early contact from seller but refused refund. Proof sent of damage and defective areas of this click flooring that states a 30 year guaranty. Still refusing refund. I would suggest find another seller to buy from.

15 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service....speedy delivery…

Excellent service....speedy delivery after being let down by Flooring Superstore where we waited 3 weeks after promising a delivery within 10 days and no communication from them.
Recommend Factory Direct Flooring 100%

12 mei 2026
Beoordeeld met 5 van de 5 sterren

They have a really good range of…

They have a really good range of quality wooden flooring finishes and also plank widths, as well as competitive pricing. The on-line purchasing process was clear and easy to follow, and delivery was timely. I am genuinely thrilled with the finished effect, and I have also received excellent after sales service. All in all, a great experience.

15 mei 2026
Review zonder uitnodiging
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi Emma Tarr,

We are so pleased to hear you had such a positive experience with our flooring, purchasing process, and after-sales service. Thank you for sharing your wonderful feedback!

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren

Delivered with care and every board was…

Delivered with care and every board was in perfect condition. It also looks amazing. Will be ordering again after this review for my living room

28 april 2026
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi Darren,

We're so happy to hear your order was delivered without any issues, and the boards are perfect! We appreciate your kind words and look forward to your next order.

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren

Ordered a couple of samples and they…

Ordered a couple of samples and they were delivered 9am the following day

11 mei 2026
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Antwoord van Factory Direct Flooring Ltd

Hi Shaun Bentley,

We're so glad your samples arrived promptly! We appreciate your kind words.

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren

Ordered some samples which arrived…

Ordered some samples which arrived really quickly
Would be happy to purchase from here

11 mei 2026
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Antwoord van Factory Direct Flooring Ltd

Hi bernadette knox,

We're happy to hear your samples arrived quickly and that you'd be happy to purchase from us, if you need any advice or help when placing an order or anything else, please do feel free to contact us.

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren

Great samples

I ordered samples that arrived the next day. I was sent samples that were large enough to he,p me visualise how it will look and feel underfoot.

10 mei 2026
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi Lucy Donald,

We're happy to hear that the samples arrived quickly and were helpful in visualizing the final look and feel! Thank you for your positive feedback, we appreciate it.

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren

I live in Australia but still have my…

I live in Australia but still have my house in Birmingham, when I needed to have my floor replaced, Factory Direct was recommended. In all honesty the recommendation couldn't have been better, customer service has been outstanding, all queries were answered in a timely manner, assistance offered and provided making the whole process very smooth and taking any concerns I had completely away. Thankyou.

10 mei 2026
Review zonder uitnodiging
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi matt maguire,

We're happy to hear that the floor replacement went smoothly, It's great to know our customer service and assistance helped! Thank you for recommending us and for your positive feedback.

Factory Direct Flooring Ltd

Beoordeeld met 4 van de 5 sterren

Great quality

Great quality (and choice), good value. Would have been 5 stars but for a problem with the delivery company (DX), but there was excellent support in trying to sort it out.

10 mei 2026
Beoordeeld met 5 van de 5 sterren

Value for money, great flooring

Value for money, good reviews, flooring was perfect and half the cost of main stream high street retailers. The flooring colour is spot on and you select your delivery day. Ordered a sample first which again was free and easy to do then ordered my quantity online again easy and straightforward- would recommend this LVT glue down on oak code 8001

6 mei 2026
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi LINDA,

We're happy to hear that you found great value in our LVT flooring! It's great the colour was spot on, the free sample was helpful, and the ordering/delivery was straightforward. Thank you for recommending our product!

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren

Nice-looking samples

Samples of vinyl cushion flooring arrived quickly. The quality feels good and the size of the samples (22x15cm) is generous enough to see the design properly. Really useful to be able to order (free) samples ahead of placing an actual order.

3 mei 2026
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi Sophie,

We're happy to hear that the samples arrived quickly and were a good size for assessing the design. It's great you found our free sample service useful for your decision-making process. Thank you for your positive feedback!

Factory Direct Flooring Ltd

Beoordeeld met 5 van de 5 sterren
Logo Factory Direct Flooring Ltd

Antwoord van Factory Direct Flooring Ltd

Hi Mark Bailey,

Thank you for taking the time to provide feedback on your recent experience.

Factory Direct Flooring Ltd

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