Fairmont Hotels and ResortsReviews 

Had tea at plaza New York because it was renowned as the best tea in New York. The tea was ok not as good as the one we had in Seattle. The ambiance at palm court was nice but the service was terrible, the waitress was rude and didn’t want to serve. When you are paying $750 for tea it’s an experience and the service should be part of it. There was no way to protest and 20% service gratuity was included. We will never be staying or dining at the Fairmont Plaza New York again.

I paid over $600 for a Fairmont gold room at the Copley Plaza and received the worst room I ever had. It was only about half the size of the one in the picture at the website, phone didn't work, and the coffee machine was not accessible.

The Dubai fairmont was
Clean
Great location
Great food
Great staff
Poops we’re busy but good
We went out every night as not many bars in the hotel.

Love it, always amazing

Stayed at the Naperville/Aurora IL for 4 days. We received a bill for $575.36. When I looked at my credit card I saw that they billed me $601. I called the Fairmont and talked to a very rude person named Chanel. She said they charge $20 a day for a deposit. This made no sense. First, we were NEVER told about a deposit, plus if there were a deposit of $20 a day the total would have been $80 not $25.64. She was so rude and kept talking over me. She called me rude and claimed I was yelling at her, which I was not! What ever happen to good customer service? Is the Fairmont so desperate for help they will hire anyone. When I told Chanel she was the rude person, she said she was being claim LOL. Chanel needs to take a basic math course as well as customer service.

Not only was Chanel very rude, the room had a nasty smell. There was hair on the sheets and the TV keep going on every few minutes. This is my first & last time at a Fairmont!

Afternoon tea at The Fairmont St Andrews. A lovely experience enhanced by our assigned waitress. Excellent home made sandwiches, scones, jam and even the clotted cream superb. Cara sorted some minor billing issues well. The overall experience in a beautiful hotel was most enjoyable.

Fairmont Royal Pavilion -Barbados I have been coming to the Royal Pavillion since 1990. Then three years ago I bought a house in Barbados, but I couldn’t give up coming to my favorite place so I became a beach club member. Ryan and Michael have always looked after us like old friends and we couldn’t have been more lucky to have found this place. I have been all over the world, but this is my favorite.
When I walk through the door every time I visit, I’m treated like family and I get many hugs. Where else would you get that?

Can't believe how rude the duty manager has been tonight.
We have a problem with our room. She would not listen and talked over us the whole time!
2 nights here, first night i am extremely annoyed and angry! 1st night ruined! Will not be back!
Wish I had read the other reviews before booking!

Edit to original review.
Mr Sebastian Brincat has been in touch with apologies and solutions.
A lovely man and a true manager!
Thank you Sebastian.

You overbooked my room and took no responsibility. I booked a King Suite at Fairmont Hotel Vancouver but was downgraded to a Junior Deluxe and told they were the same. They’re not. When I raised the issue, I was simply told nothing else was available.

This was for getting ready on my wedding day, and I was left scrambling at the last minute to find another hotel the day before. The hotel offered zero help; no alternative room and no effort to rebook me elsewhere. For a hotel of this calibre, that level of service is shocking.

To make matters worse, when we walked into Junior Deluxe, the space felt outdated and mismatched, and even the corridor leading to the room set a disappointing tone. It was a stark contrast to the photos online, and honestly quite shocking to walk into.

Overall, an extremely poor experience with virtually nonexistent customer service. I feel compelled to warn others so they don’t face the same situation I did especially if you plan for a special event. Do NOT count on these guys.

The fairmont hotel chain is excellent. Their hotel service is better than similar-level hotels such as Marriot.

I stayed at Fairmont Mumbai to celebrate my 15th wedding anniversary and the experience was completely unacceptable for a brand under Accor.

While the day passed with minor issues like slow room service and noticeable dust particles in the air, the situation at night was alarming. The room was full of mosquitoes that were continuously buzzing around our ears, making it impossible to sleep. My children and we were bitten repeatedly throughout the night. By morning, there were visible blood stains on the bedsheets from the mosquito bites. None of us slept, and we woke up with itching and discomfort all over.

Upon complaining at reception, I was offered a late checkout and informed that an investigation would be conducted, but I was told no mosquitoes were found. However, when I personally checked the room to demonstrate the issue, I found silverfish near the headboard. Additionally, under the bed blanket there was a significant accumulation of dust and hair, as if the area had not been cleaned properly for days.

This is not a minor inconvenience — this is a serious hygiene and pest control failure. It is deeply concerning that such conditions exist at a premium property charging approximately ₹20,000 per night.

As a resolution, I was told that on a future booking (if I pay again for a base category room), I would be given a suite upgrade. This is not an acceptable form of compensation. After paying in full and experiencing such discomfort on a milestone anniversary stay, expecting me to spend again for an upgrade offer is unreasonable. A complimentary stay would have been a more appropriate and accountable response.

This experience fell far below the standards associated with the Fairmont and Accor brand.

The communication is totally 0 at the Fairmont playa del carmen
We stayed 20 mn ln outside for The apparently rules we didn’t know. Basically we go outside 3 time be for this evening and nobody asked something just our name and he room number.
This evening regarding rules a man asked us the identity card but nobody asked us before and we waiting 20 mn
Apparently the reception and manager they ont care about this because daumont a scandal

Stayed here multiple times and usually excellent. Air con not working in the room on our last stay and a long queue for breakfast.

The most extraordinary experience I've had in the last 10 years was in the Riviera Maya, staying with my husband at the Fairmont Mayakoba hotel. The scenery, the service, the attention to detail, the cuisine, and the collaboration made with Le Labo (cherry on top), made the memory unforgettable. I would always go back and highly recommend it. My best friend also visited it with her wife and agrees with me that it's a truly special place.

Paid £800 for a two night stay at this hotel main shower dribbled no fall flow from shower breakfast on first day was good 2nd breakfast morning was left for ten minutes waiting for a pot of tea had finished my breakfast by the time it had arrived and I had to ask twice for a pot of tea - paid in instalments for my stay as I was unable to pay £800 upfront when I asked to do this again I was told no…mixed messages for the management shame as they turning away business or is it that I’m not at the higher class for them

We stayed at Fairmont Dubai Sheikh Zayeed Road and we had a great stay. The property is well done , spacious room and great amenities.Breatfast spread was really good.Would like to give a shout out to Iqbal who was the service staff on our floor and he was extremely polite and we found the rooms daily cleaned emmacuately.

Title: Disappointed by Service Lapses at a Premium Property
Rating: ★★☆☆☆ (2 out of 5)
Date of Stay: Oct 29 – Nov 1, 2025
Location: Fairmont Royal York, Toronto

Stayed for a 4-day conference expecting excellence from a landmark hotel. While the location and in-room coffee were superb, several service lapses marred the experience.

- Dirty Pillow on Arrival: Found a pillow with brownish stains resembling shoe marks. Reported it; bedding was replaced, but no apology or acknowledgment.
- Housekeeping Delay: Returned at 2 PM for a confidential meeting—room hadn’t been cleaned despite prior request. Had to locate staff myself.
- Departure Disruption: Despite a “Do Not Disturb” sign, was interrupted at noon on checkout day with a knock asking if I was leaving.
- Valet Concerns: $75/day valet totaled $225. No car wash offered. About $8 in coins left in the vehicle vanished, leaving only quarters.

Positives: Prime location and excellent in-room coffee.

Final Thoughts: Not the Fairmont standard I expected. Improvements in consistency, communication, and guest care are needed. Bidets would be a welcome upgrade. I won’t return unless changes are made.

I emailed the hotel the day before to confirm booking but never got a reply. They charge a resort fee of $25 per day, plus tax on top of that.

The hotel is pleasant and all the staff very welcoming, but our room, though spacious enough, had no electrical or USB outlet on one side of bed, slow wifi, scratchy towels, the bathroom sink faucet was not secure, there were only two sugars and two creamers for six coffee pods, and it was essentially void of decor.

The rooms well soundproofed, but aside from good coffee from the Nespresso machine, most any hotel at half the price would do just as well.

I entrusted my car to Indigo valet at the Fairmont Queen Elizabeth in Montreal. Less than 24 hours later, when I retrieved it, the tire pressure alarm went off before I even exited the garage. The tire was rapidly losing air, and Fairmont staff on-site saw what appeared to be a deep slash in the sidewall.

Canadian Tire later confirmed there was no nail or debris - only damage consistent with a cut. Despite this evidence, Indigo denied responsibility, claiming the car was in “perfect condition” leaving the garage, which is simply untrue. Fairmont management initially promised to be involved in the investigation but ultimately sided with Indigo and offered nothing beyond “sympathy.”

We spent thousands of dollars at Fairmont Tremblant and Fairmont Queen Elizabeth on what was our first trip to Canada. Unfortunately, the way this incident was handled overshadowed our experience. Guests should know that if their vehicle is damaged while under Fairmont’s valet, there appears to be no accountability.

We arrived at 11:30am at Fairmont Lake Louise Canada. Greeted by Ramon who said they would have our room ready as soon as possible. We sat in the guest living room on the 3rd for an hour until we couldn't stand the heat and muggy room. We then waited outside where there was no shade except for a couple of trees. No chairs and sat on concrete wall for 2.5 hours until our room was finally ready at 3pm. For calling themselves a luxury hotel, it was anything but. Really poor start!!