Debenhams Reviews 

I don't recommend at all.
They are sending the wrong orders then refuses to accept the refund .

Shop else where if you dont have to waste your time and money

I've ordered 4 dresses and one was damaged. Other 3 didn't fit. Trying to return anything is a nightmare. You get bounced between different sites, coast and debenhams.
I've reordered a replacement dress and hope it turns up undamaged. Customer service is a bot who repeatedly tells you the same thing and you get nowhere. 2 stars as I actually like coast clothing, just a shame customer service is non existent

Bought a cabinet only to recieve a £23 insurance which i didnt want. No refund on this allowed according to chat bot. Apparently you can switch this off when purchasing but you have to see it to do that. Why is it on by default. Money grabbing at its best. Avoid this company at all costs you have been warned. Very poor customer service. In fact not one humsn voice as they dont have s phone number. Wouldnt even buy a pair of socks from them now.

I ordered a pair of boots back in July. The wrong ones were sent. When pointed out I was told to return them and once received they’d send the correct ones. A month later, still no replacement or refund.
I am STILL waiting for the refund in November. This company is hiding behind a once loved brand name but is now nothing more than a bunch of scammers.

I have been trying unsuccessful for nearly 4 weeks to have a refund for returned goods. I dropped the parcel off via an Evri drop off point as requested by Debenhams in a supermarket and Debenhams will not accept the email from Evri confirming this as my proof of my returned goods. They dont have a complaints phone number and their customer services are appalling. I will never ever shop with them again.

Wish I'd seen these reviews! Ordered a jumper, chased after 3 weeks as Royal mail was still sitting at "We're expecting it" Response next day said it's been dispatched. I was pulled in to hospital and got a Royal Mail message that there wasn't enough postage on it. I emailed Debenhams to say I wouldn't be paying it and requested a refund.... and have played email ping pong ever since. They keep referring to their brand partner and I've explained I'm not interested in their brand partner, that's for them to sort out... I bought from Debenhams and I want them to deal with it.
Anyway obviously never again. It appears to be an even worse version of Shein using the Debenhams name to lure people in

Kai was extremely helpful, and very professional. I received all the information requested instantly. Unfortunately, the Royal Mail was used for delivery of my parcel, which explains the delay in delivery, and I'm still waiting!

The absolute worst company trading. They are an absolute shower of *****. For 3 weeks we have tried to get an order that they cocked up rectified. Can't speak to anyone at Debenhams, chat is an absolute joke, waiting hours for a response. Bed is now going outside in the rain for them to collect and a chargeback has been instigated. This is a shambles of a company and the absolute last time we will be ever buying from it. I hope it ends up bankrupt as people deserve better than this.

This is THE WORST customer service and returns process I have ever dealt with in my life. An absolute mess, and no one in customer service seems to know what's going on. I am still waiting for refunds on items after weeks, I've only been sent about half of what I'm owed and am still waiting for answers after desperately seeking competent assistance from CS for ages. DO NOT ORDER FROM HERE.

Terrible customer services
Emailed withing 3 minutes of placing the order as I realised it had my old address and we are now 180 miles away. I asked to cancel the order or re-direct which after too many emails they cant do anything.
How can you not cancel an order within 3 minutes of placing it, no-one is that fast shipping out goods. So now unless it gets rejected when it gets delivered I am out of pocket and don't have what I ordered

Absolutely awful customer service. I ordered a leather jacket from debenhams. This was returned on 15/9 and they confirmed receipt and also confirmed i would recieve my refund within 3-5 working das. Nearly a month later and i am still waiting for the refund. No telephone number to call so having to communicate via messenger. Absolutely appalling.

Do not use this company. I made a purchase from Coast website and then returned one of the items. Despite receiving an email to confirm my return had been recieved, I never recieved my refund. I have been contacting customer services over the past month and each time they have asked that I was a certain amount of working days as they are sorting this out and will provide an update or refund. I have patiently waited for over a month and I have still not recieved my refund. Completely frustrating and unacceptable, I am not sure if I will ever recieve this refund. Do not buy from here or Coast.

this is the second time ive had trouble with debenhams,i paid for a office chair,they lied and lied saying it had been delivered which it never was,it took months for a refund which i got through paypal,second thing is a coffee table which has come with parts missing and no instructions.ive tried to get in touch with them n they keep on telling me ive got through to the wrong department.

Absolutely terrible customer service. One of the worst shopping experiences I have ever had.

Part of my order went missing, and I spent a ridiculous amount of time chasing Debenhams to resolve a problem with my order. Despite numerous attempts to get this sorted, I was given no proper explanation as to what actually happened to the missing items or how part of my order simply disappeared.

The whole experience has been incredibly frustrating and time-consuming. Customer service was dismissive, unhelpful and showed very little interest in properly investigating what happened or providing any meaningful answers.

I would strongly recommend avoiding Debenhams. I certainly won't be shopping with them again.

Would give zero stars if I could. I bought a jacket from Debenhams using pay in 30. It was returned just a couple of days after it was received and Debenhams confirmed 13 days ago that the refund was processed. However, the refund still hasn’t credited to PayPal, and Debenhams customer services can’t find proof they made it. So I’m caught between the 2 companies. PayPal are charging me in 2 days for a jacket I returned 3 weeks ago because Debenhams aren’t able to make refunds in a timely manner. This is actually scary, it’s making me wonder about their solvency if they are keeping hold of refunds for returned goods. And I keep getting mixed messages - one person says the refund is coming, another says it’s done. Nobody is giving straight answers, and now my emails are being ignored. There’s no WAY I’d risk another purchase from these cowboys.

Only used Debenhams once and never again, the product I ordered arrived damaged and not suitable for use , was returned mid August for refund, after constant messages was told it was on the way , end of September and still not received it, con artists .

I ordered a bed from debehams express delivery , and wardrobe .
First the wardrobe turns up no notice given , it was two men who could hardly speak english , they stood in my hall after delivering the bed and demanded i pay them £40 delivery fee which id already paid debenhams when i ordered the bed , i refused , i was quite intimidated being on my own at the time , they then left , as for the bed 4 days after it was supposed to be delivered i recive a random handle in a box , not a king size bed ! Trying to contact debenhams and evri is near impossible , now i feel ive wasted £575 on a bed frame thats got lost and no help at all from anyone !

Do not shop here. I ordered a dining table, it came broken, I was told it was from a third party seller so they need to contact them. Then collection took about a week to organise and I still
Haven’t been refunded and it’s been a month. Absolutely disgusted and they have offered no compensation or even a voucher as goodwill for the hassle. I wouldn’t even shop here if someone paid me too. Gone down hill massively! Also no contact number to call them so all conversations take place
On email and each time you get a different customer service employee.

My experience of ordering multiple occasion outfits for my daughter’s wedding, has been truly excellent! Easy to use the website and order, easy to see how much stock is available in colour and size I wanted.

Packages arrived within about a week. Anything I didn’t want was packaged up and returned. Refunds issued within a week.

Brilliant service, honest, clear website and so I give Debenhams Fashion a 5 star review - well deserved too!

I ordered a mattress from Debenhams for a set amount with delivery. Little did I know I would be sent separate customs bills as the product was not from Debenhams but an overseas company who shipped direct to me. The mattress topper cost £170 but there was an additional £44 in customs that was not disclosed at the check out. I received a bill straight from customs to my home address. What a scam! It was from a supplier called The White Stone. I would avoid buying anything from either of these businesses - they have agreed in theory to refund the customs charge but I am now on my 10th message , they are constantly asking for different evidence and take 3 days between each message - I won’t give up though I’m afraid Debenhams- you legally owe this money!