Fandango Reviews 596

Don’t buy your tickets from this RIPOFF WEBSITE. They won’t refund your money.
Talking to some guy who didn’t speak English and very rude. So I’m out $35 . I inadvertently bought the wrong tickets and the time I could speak to someone the movie started. I tried 3 times to speak to someone who I could understand but no dice. Totally unprofessional.
Buy directly from movie theater.

Stalled the process of refunding tickets by five me an error when I tried to until after the showing time when it magically didn’t have any more errors but you obviously can’t refund something after the showing time.

Complete trash. Will never use them again and telling everyone i know to never use them either. NO CUSTOMER SERVICE what so ever, and Confusing refund restraints. (The reviews are all true, which is why they have a 1 star rating.)

I purchased tickets online for zootopia 2 the Friday after thanksgiving . When I tried to download the tickets the site errored out. I tried to get assistance through the chat called and spoke with a girl. Named Emma who stated she was the only Emma . And also couldn’t provide me a refund because she couldn’t find the transaction but the transaction still went through. I was charged with no way to redeem the tickets . I had to purchase tickets again for a later showing at a different theater because the other showing was filled . Fandango did nothing to refund or make sure I was taken care of

Terrible support. Ignores questions and just ends the chat whenever they feel like it

Holy crap when it was vudu it was fine now that Fandango has it I cant get through a movie without 100 buffer stops. Everyone of my other streaming apps work outstanding but man this app is garbage now I wont buy anything else on the app ever.

Terrible experiences with buffering while streaming movies - the company is not investing in the severs required to stream content to its customer base. There should be a legal action brought against this company - they sell movies to buy or rent with the promise of a quality streaming experience and do not have the capacity to deliver the service.

Don’t waste your money here.

App is garbage now. Very disappointed to live in a time where I have to watch ads in order to purchase movie tickets. And now when you buy a ticket it repeatedly tries to trick you into signing up for their promotional emails hoping you won't notice the checkbox that is enabled. No confirmation screen when you buy the tickets as a guest. Terrible, thumbs down, boo and hiss *throws tomatoes*

The rental choices are good but the free options are enjoyable.

Useless card. Went to the movie theater to use the card.
Ended up getting on the site to buy tickets only to find that the card would not work. Do not buy these cards as gifts.

Ridiculous. Fandango made it look like I was buying an entire series but it was just one season. Attempted refund on the chat but while I was typing the “chat assistant” ended the chat. Now on hold for a rep. Guess I’m out $30.

Horrible and confusing when ordering tickets. Kept ordering for the right date and somehow at the end it was the wrong day. No refund for drinks and food. Horrible customer service. Don't waste your time
Find something else like amc.

on 11/17/2025 i went to purchase tickets for Wicked at the theater in Westbury NY. The tickets confirmed the date of 11/19/2025. After the purchase I had my daughter confirm the tickets on her cell phone. They were for 11/17/2025 and the show was starting in 10 minutes. Upon contacting customer service and being given the runaround for 15 minutes I was told "The show already started there's nothing we can do" not even an exchange. No wonder they have the worst reviews on the internet. I want my money refunded!!!!

Please don't make the same mistake I did & bother interacting with customer service useless! I email, chat online & even called! They keep asking for the same info I keep providing I reply to their email and just read very small font it says reply to support@vudu com!!!! WTF!!!! They don't say that at all I'm over a month now losing my patience. I will definitely not deal with them again if this ever gets fixed!!!! F**** Fandango! Go back to being vudu, you obviously kept it the email, so ridiculous!
case number:10419739

I had tried to cancel my tickets before the scheduled movie time by calling their customer service with minutes to spare. Given their automated responses, it took enough minutes before I could talk to a representative, that I was just past the movie start time when I asked to speak to a representative. Then that rep took at least 5 minutes to take my information and explain my options, before then telling me I was too late. And then trying to get a refund processed by escalating my complaint, has been stonewalled. I RECOMMEND THAT NO PERSON EVER BUY TICKETS THROUGH FANDANGO.

This company sold me a ticket for the wrong showing that I requested, and then refused to change it to the correct show. They processed my ticket after the start time of the movie. I had put in a &;30 show but when my browser refreshed it changed it to a movie already in progress. DON'T USE FANDANGO!!!!!

I have been using this platform since before it was Vudu. The new Fandango platform sucks. I wish I could transfer everything out at this point. If I want to purchase anything new I now go to other sources. Please don't waste your money on a platform that doesn't care about its users. Fandango has shown over and over again it only cares for its consumer until it has your money.

I received tickets from Fandango on The View. When I went to redeem, it said they had already been redeemed in a completely different state then where I actually live. I contacted Fandango and they gave me the run around and one person actually just ended our conversation. They said they would escalate the issue and get back to me, which they NEVER did. Their customer service is absolutely horrible. Do NOT USE FANDANGO.

Avoid FanClub at all costs! Multiple times I've tried to use a promo code that they promised by email only to find out that it doesn't work. The latest excuse they're using is that the promo has been used up by other users but there's nothing in the promo email that says "while supplies last." This is typical of this deceptive company that always overpromises and underdelivers.

The opera show was cancelled for technical reasons.
However I received a refund for the ticket price but not for the convenience fees. Since the event was canceled and no service was provided, I requested that the full charge — including the convenience fees — be refunded to my original payment method.

The issue has not been resolved