Fandango Reviews 596

If I could give 0stars I would. I had an emergency before my Showtime last night and was not able to make it to my movie.
I contacted customer service and Calvin spoke with me.
He asked for all of my information confirmation number, movie time, card number that I used just to tell me that he cannot give me a refund. Wasted 10 minutes of my time on hold gave him all my information just to be told no. I’ve used Fandango for years and I’ve probably purchased hundreds of tickets. I will never again be using this third-party. I highly recommend nobody go through this third-party company. They will steal your money.
No flexibility, horrible customer service

Absolute GARBAGE customer service. Unable to exchange or refund before movie time, could not access account, password reset email never came, chat was never answered, sent request through website, said wait 3 days to get a response, called customer service line when it was rejected, was told it was because I waited more than a day. Then told they “couldn’t” escalate it, then finally said they “did” escalate it, gave me a case number and ghosted me. Deleting the app and will never click another fandango link ever again. It cost me over $80 to purchase 2 tickets to one movie.

Sometimes the seating is glitchy, but overall they process refunds easily and buying tickets is fairly smooth

Teririble service!! Couldn't even watch the movie I purchased, keep getting a play back error message!!

Supposedly, you get a $5 promo reward credit when you see enough movies bought through them. I tried to use the promo code several times, only to be met by an error message. I called Four separate times, without satisfaction. The first 2, I could hardly understand their thick accents. The 3rd, I understood her perfectly, despite her accent. Thought she was solving the problem. NOPE. Just got email stating I need to call and have my credit card handy. F that. Enough time wasted. Enough aggravation. Over FIVE dollars. I'm canceling my AMC Stubs & association with Fandango. Awful

I purchased the WWE Summerslam package, which included a t-shirt, and I emailed the fan store asking about my t-shirt. Their response was ( We can not ship the item due to our partner not fulfilling their end of the contract. Number one, I will NEVER EVER purchase anything from the Fan Store ever again, or Fandango for that matter. I do not appreciate being taken advantage of and then being given excuses as to why they can fulfill their end of the contract. I PAID for an item, and all they can do is give me some lame excuse to not deliver. This experience with this site is a huge RED FLAG for me and I will go back to my other movie ticket app, which makes sure that the items they sell are delivered in a timely fashion.

Playback error came up. There was no help fixing it. The Geek Squad at Best Buy said the problem was on the Fandango end. I passed this info on to them and nothing happened.

Trash company. Little compassion for people with disabilities. The membership is a scam. Customer service members are rude. I hate the fact that I did business with them.!!

Fandango at home was always a pretty good streaming service until Roku stopped supporting their streaming app now it’s hard pressed to find a streaming stick or unit that will support the fandango at home app so for all these years, they’ve collected money for digital rights to watch movies and they don’t care when you start having problems with their app. There should be a refund policy for all the money I’ve spent with them and getting zero customer service. And I’ll be willing to bet the fine print keeps me from getting any of my money back since I can no longer watch the product I purchased unless I watch it on an iPhone as long as it’s not a Roku player. It would be nice if their technical service knew a workaround for the Roku stick and the customer not having to figure this out for themselves. You can tell that their service department has no clue because when the customer already has tried everything the technical service has come up with and the problem still persist that’s pretty sad technical service which means they are paying probably nothing for the technical service.

If I could give no Stars I would. Bought tickets to a show continued to get alerts straight from Fandango that the show was coming up and fixing to start. The theater was closed did not have the movie showing at that time. We drove an hour round trip to go. Called to get a refund because the refund on the ap wouldn't work. They refunded the tickets but not the service charge. They said they provided service and never refund service charges any reason. Spoke to supervisor. Never again will I use them.

Rewards points expire very quickly. I despise that. Why should they expire at all?

They have the worst customer service. I waited online for over 30 minutes just to be connected to someone who was extremely rude. Would recommend just buying the tickets through the actual movie theater, and avoid the hassle

I will never use Fandango or purchase gift cards with this company EVER again! Awful customer service. We purchased tickets to a show for myself and my 2 children. A little time after I received a call regarding a family emergency. The tickets were never scanned, never used, because we were at the hospital. I assumed that because the tickets were not used I would be able to use the credit at another time. 2 weeks later, I signed into my account and tried to get tickets to a different movie. I spoke and texted with 2 different representatives. I was finally told that my request would be sent over for review. 2 days later I received an email stating that there was nothing they could do to help. To me this is fraud! My credit card will be calked and I will be putting in a claim!

I purchased tickets online. Never received email link. Unable to log in to my account or get reset link. Contacted customer service through chat. Representative refunded my tickets but kept service fee even though we tried multiple times to get reset link while he was online. This is a terrible movie booking service. He refused to forgo the service fee even though the entire problem was on their end not mine. I will never book through them again!! I could dispute the charge through my credit card company but not worth all the paperwork on my end. I even checked my blocked senders file and they weren't in it. I spent 90 minutes dealing with this. This is an extremely dishonest company.

Zero stars if it was an option. Ridiculous service fee and return policy. I never received my e tickets, yet was still charged on my credit card. Customer service basically told me "too bad". I will never purchase from them again.

I ordered a movie bundle that includes a poster and a collector coin I never got the email to put in my address to receive my poster and coin. I went through circles for 10 days just back and forth with the customer service. I still haven't gotten even the right email to get my stuff and am still fighting with customer service to get my stuff. I'm still receiving the same stupid email that just escalates my inquiry and get sent to the same person that can't help me unless I have the email Fandango never sent

Website has a buton to refund or exchange but when starting to talk to CS through chat the first thing they post is this

Thank you so much for the information. Please note that we can either issue a Fandango credit to your Fandango account or process a refund back to your original payment method. You would then need to repurchase the tickets, as we’re unable to make any amendments to existing ticket orders.

If they can't make adjustments, they need to not mention an exchange.

We missed our movie time and they will not refund or even exchange our unused tickets. Beyond livid. This is not a practice that Cinemark enforces but since the tickets were purchased through fandango who did not disclose this information during the purchase any where I could legibly see, they are keeping my $38.00 and I get nothing in return.

WORST place to purchase tickets. Tickets cost $20 more than from the actual theatre. They are taking advantage of customers and if you try to return the tickets they charge a service fee of almost $9 dollars. They are a scam and need to be shut down.

IMy Fandango credit wasn't applied, so I was double charged on my credit card with part of the refund going into their Fandango credit account. I give them a zero. Their help is no help at all