Fast Fix 123

I used FastFix 123 for the first time yesterday to clean up my computer, to install Webroot protection and route the emails coming into my new Comcast account through Outlook. The staff were very knowledgeable, helpful and patient, and took trouble to explain what they were doing and why (which I appreciated because I am technologically challenged!). I would rate the service as excellent. Everything is now working beautifully and I would recommend this company to others with technology problems. In particular Corwin and Joe Nester were the people I had the most contact with and they were both terrific. Thank you.

Pat O'Neil

Trevor B was very professional and courteous over the phone and answered any questions I had regarding my service to my computer. Also, which I like most of all, there were no hidden mark-ups on my bill. My computer is very fast and back to its original speed. The fact that I can call on these guys for professional, fast and affective service for my computer has put my mind at ease....especially with all these computer hackers out there. I would recommend Trevor B and the rest of the professionals at this company to anyone.

Patty C.

tech corwinB this person just gave me my windows to the world back,im so happy with the service,and patience they showed me, as a disabled lady with very little knowledge of todays technology,and i am hard of hearing and the man on the phone i must have driven mad asking him to repeat everything.. he showed such patience.. thankyou tech 10..x

James M. Tech#10
James did a fantastic job with my laptop. It needed quite a bit of repair but
all aspects of the machine were tested and changed until all worked perfectly! This company and its techs are worth their weight in gold. I will gladly recommend them.

I have spoken with Booker, Rab, Gary, JT and Melissa and they were all wonderful.

Agent Melissa C
Tech Quincy J
Diagnostic tech Jason M
Jason allowed me to call another phone number on Microsoft's website to make sure this was not a scam. This showed me the company cared more about a person's comfort level than a sale. Quincy took longer than anticipated to fix the computer possibly due to my having XP but got it up and running.
Melissa was terrific at checking to make sure my old antivirus was completely off the computer and checked a few other items to make sure everything was in tip top shape.(I had questioned if it all was removed and called tech support.) Had it not taken longer than told to get my computer up and running, I would have given 5 stars.

I enjoyed it - very friendly.
Agent Melissa C, Diagnostic Tech Matt T, Tech Carlos F

Agent Melissa C

Trevor B satisfied all my needs 100%

Trevor b
you did a great job Trevor b.thank you

Trevor B I am very pleased with the service that was given to by Trevor this Morning Sept 16 he was very professional and helped me with all my problems. Thank' s for your good serivce Anne E. Riley

I was skeptical of trying new service so I will have to wait and see how well it does before I can give an honest opinion as to how well it works.

Brandon Tech 18
Very pleased with the help that was given...

Agent Melissa C
Completely satisfied with the service from agent and company

tech corwinb

I can't thank my tech enough for taking the time (long process) an excellent service for repairing my computer. Thank you so much for your professionalism and professional service.

Trevor B
Took care of all my issues ,Left me feeling confident that my issues have` been resolved

Brandon S. Tech 18

Nothing was too much trouble for Brandon. We are not tech savvy and Brandon was very patient in explaining each step undertaken. we now have a better understanding of our machine and what needs to be done in the future. Thank you Fastfix and we would recommend to our friends and family.

Brandon S. Tech 18 He was a great person who helped a senior citizen get her computer in top shape. Good manners and had the patience of a saint.

Trevor b

Thanks for your help. You did a great job.

Daniel C., Technician 9, is a respectable, highly qualified, level 3 technician. Daniel well represents the professionalism expected of Microsoft and the Microsoft Certified Partner, Fast Fix 123. Daniels' concern for client comfort, while explaining and following through remote diagnostics, is invaluable to the client, as we are at the mercy of 'the man behind the screen.'. Daniels' professionalism, as a Level 3 Technician, in communication skills and client comfort, assured me Fast Fix 123.com is totally reliable in its' responsibilities and service to the public. I purchased Web root.com, with no hesitation, as I hold firm the reliability of Fast Fix 123.
The first Level 3 technician I spoke with, nary came near the professionalism experienced with Daniel C., Technician 9. I would expect your entire team of Level 3 Technicians, at Fast Fix 123, to be as qualified as Technician 9. Unfortunately, that particular Level 3 Tech had absolutely no training, no experience or capabilities, to be within a team of professionals skilled in customer service, remote diagnostics customer service or any customer service. He gave no concern for the overbearing decibel level of chatting personnel in the background, which was of great hindrance. I'm sure the taped recording was reviewed.
All in all, my experience with Fast Fix 123 was amazing. The technicians went out of their way to find an easier and less expensive way to fix my comp. I acquired a respect for responsibility and reliability in your customer service, which is, I would think, the backbone of your company. I wouldn't hesitate to recommend Fast Fix 123 and web root.com, to anybody.
Thank you for your consideration in this matter and thank you.
Ms. Elissa Sangi