I am writing this with a sincere…
I am raising this complaint because my FatakPay loan has already been paid/completed, but my account has still not been properly updated or closed. Despite repeatedly informing your support team through calls and emails, I continue to receive repeated payment-related calls, messages and notifications.
I have already provided the required payment proofs, transaction details and bank statement. I have also explained my situation to your representatives during calls, but no proper action has been taken so far.
The continuous calls and messages are causing me severe stress and affecting my health and personal life. I am already facing health-related difficulties, and I have medical documents/proofs that I can provide regarding the health issues I am experiencing during this period.
I am not refusing any genuine payment obligation. I have already made the required payments and only want my account to be correctly verified and updated.
I request you to take immediate action to:
Verify all my payments.
Update my loan account as PAID/CLOSED/COMPLETED, if there is no genuine outstanding amount.
Stop all repeated calls and harassment messages immediately.
Cancel/disable the UPI AutoPay mandate linked to my loan.
Stop any further automatic debit attempts.
Remove/rectify any incorrect overdue status or charges.
Provide me with written confirmation of my loan closure and AutoPay cancellation.
Please treat this as a serious grievance and urgent complaint. I have already cooperated with your team and repeatedly explained the issue. I request you to resolve this matter immediately instead of continuing to contact me for a payment that has already been completed.
Name: Reshma








