After my car had been at the dealership…
After my car had been at the dealership for five months, the dealership and the warranty provider never managed to agree on what the actual fault was. During those five months, the warranty provider demanded extensive documentation regarding the car's maintenance, as well as photos and videos of the issue—all of which the dealership submitted, only for them to be rejected multiple times. Eventually, they demanded that I pay the dealership to tear down the engine to expose the fault and—on top of that—sign an agreement stating that if they denied the claim, I would be responsible for the entire cost. I called every day; customer service always gave me conflicting information about my claim. Whenever I asked to speak with an inspector or supervisor, I was always told no. During one call, a representative named John Barrera even told me I should know about mechanics—that I ought to watch the videos and figure out what was wrong with my car myself—and he even asked if I was hiding something regarding the car's condition. Samuel from customer service was very diligent and was the only one who escalated my case to a supervisor, but by then, the warranty provider had already demanded "teardown authorization," refusing to proceed with the claim until I agreed to it (a condition I couldn't possibly accept, given that the dealership kept providing a diagnosis the warranty provider wouldn't accept). They put you in a situation where the customer always loses. They sell you the contract as an "unlimited warranty," yet everything is excluded. Please, do not buy this warranty.
