Figi's Gifts In Good TasteReviews 

got a gift tin with nuts, today in the mail. Didn't say who it was from, but had a small card that said to go on line to review. I sample tasted, and the nuts were very good. Loved the variety, and the nice "tin" container. I assume I was picked at random for this delivery, since it didn't have any "sender" information. So thanks for the special treat, and it was good and impressive. Jim Strande, Advance Ins. Agency Edina, Mn. 55435

Very delicious

Received your Pistachios in a tub, the pistachios were delicious and fresh. The only problem was that the tin tub they came in was badly damaged with a big dent in the side. My wife was disappointed, she would of liked to been able to reuse the tub.

Received a large tin of cookies, all were fresh and very flavorful
I have used the Fiji service for years and never had a problem. Always delivered on time to everyone on my list.

I ordered their Christmas breads, and I wish I hadn't. They were tiny-- about the size of an ordinary muffin. They taste exactly like the horrible pre-packaged muffins you can buy at a gas station. They're horrible! And they cost about 3 times more than a gas station muffin! I could have bought much higher quality muffins at my local grocery store and saved about $12. They also shipped 4 tiny jars of jam. Each tiny jar held about a teaspoon of jam, and they tasted far too sweet. This is just garbage! You would be better off buying food at your local grocery store. In fact, you would be better off buying food at your local gas station. That's how bad and over-priced this stuff is. Their shipping was also very expensive. And get this... their satisfaction guarantee is a lie! I emailed them about my experience and asked for a credit for my order, so I wouldn't have to pay for this garbage, and they offered to credit my account for 25% of the food. So, I still have to pay for all the shipping, and 75% of the worthless food I ended up throwing away in the garbage can. If you're thinking of buying anything from this company, you might as well just throw your money in your garbage can. That's where it will end up.

My grandparents placed an order with Figi and being that they're not computer savvy, they chose to mail in the order form. I mailed the order off on Dec. 5, it's wasn't processed until the 13th. Fine. The brochure GUARENTEED Christmas delivery if placed before the 17th. I received a call from my grandmother on the 23rd saying they had yet to receive their order but had received the $200 bill a week prior! I contacted Figi to get an order update and question why was there a $38 charge for shipping when the brochure reads free shipping. I was told that because a free gift was selected on the form that voided the shipping offer. Ok, fair enough even though I still feel this cost was ridiculous. My next question was why is the order expected delivery date the 27th when you guarantee delivery before Christmas? The customer service agent says it seems whoever filled the form out didn't specify this as a Christmas order and the items weren't in stock so we couldn't guarantee a delivery. After stating the brochure says nothing about out stock items she says the best she can offer is a 10% discount. I asked what would that bring the new balance to? She says around $xxx. I informed her that I needed the specific amount as my grandmother prefers to mail payments. She very rudely says, "that's what I just told you. That is the specific amount." I asked if I could speak with her manger. Click! She hangs up in my face. I immediately call back, wait another 12 mins to speak with a agent, who informs me that the discount was applied and new balance. I asked if there was anyway to identify who applied the discount, because she was extremely rude and I'd like to speak with her manager. She was a nice rep and apologized but said she couldn't find out. The First Lady was so disgusting. Now my grandparents will have to pay additional postage to forward their guests gifts. This is a really overpriced company that greatly lacks customer service. I mean $49 for a fruitcake and $30 processed cheese!? I wish I had known the ridiculous amount my grandparents were spending before reviewing their billing statement. I wouldn't advise anyone to order from them.

upon taking the cardboard box off of the gift i noticed the cellophane stuck to about 1/3 of the contents due to an open jar of Marmalade, it was unacceptable to receive this and use it as a gift. in disgust i took the wrapper off and dumped the contents in warm water to try to wash the Marmalade stickiness off of the products that were sealed. i just threw the foil wrapped products in the trash, they were totally ruined from the Marmalade leaking into each wrapper. such a sad situation to receive this product in a sticky mess

Sad that I had to guess who sent the gift. Probably a company that outsources to 3rd world countries w/ profits to upper management being excessive.

The gift I sent and the complimentary gift I received were both well packed and delivered promptly..

Customer Service is everything. An order was placed on 12/12/16 plenty of time for Christmas delivery and part of my order is said to arrive by FedEx after Christmas. When I called Customee service to have them look into this the service rep Barb said "there is nothing they can do. They can't control FedEx, and it shows on their end delivery between 12/23 and Christmas." Well, I said how do we know what the delivery label says and should they follow-up with FedEx since they shipped he package? To her response, No. what? Unacceptable. I will NEVER purchase from this establishment again. Figis get a clue, you're in a customer service based industry thus provide some good customer service.

I was suddenly needing some last minute gifts. I had talked with a family member who suggested I place an order with Figi's for what I wanted. The catalog cover made the claim that the order could still be received by Christmas. So I placed the order. Unfortunately, I didn't see the box on the online order screen that needed me to change the date. It just had "ship Now" and I didn't realize it could be changed. So the items won't arrive in time for me to give them to the people for whom they were purchased. OK, that was my fault. And I admitted that. The customer service person then interrupted me and stated very curtly, "There's nothing we can do now...it's already shipped. And in case you are thinking about it, no we cannot take food back, so it's yours." I'm a dental hygienist and customer service is a priority. I seldom write reviews and definitely have never written a negative review. But she was sooooo rude, and said so many unnecessary things, it was impossible for me to forget it. I will have a tremendous amount of the meats and cheeses because the guests will be gone before they arrive. But I can honestly say, regardless of how good the products may be, because of this woman I will stick to ordering from Hickory Farms. No one has ever talked to me like she did.

When I received catalog,was told there would be a free gift if ordered online. I ordered online and just got what I ordered and nothing more .had the free gift in mind for my neighbor but was disappointed. I have never ordered from this company before and I probably will not order from this company in the future.so very disappointed!

A friend sent me this huge gift of goodies from Figi's for Christmas, and you also included a separate box of goodies for me, too.
I am looking forward to all the different items in the gift box, and it may take me until next Christmas to eat them all.
Thank you!

Today I finally received the package from Figi's that cost me $32 to ship, for a package ordered on Dec. 11th. today is the 21st! My expectations must have been too high for the Holiday serving trays I ordered as gifts, because these trays are only as big as my hand. This is more a stocking stuffer than a hostess gift! I'm dreading the quality as some of the product says "processed Cheese" all I can think of is that it must taste like the fake processed cheese used on grilled cheese sandwiches for kids. I am so disappointed, and feel I have been ripped off. I will NEVER order from here again or recommend it.

I was disappointed and was expecting it to be fresh. It seemed like it may have been sitting on a shelf for many weeks.
It was difficult to chew, and seemed stale.

I got personalized pet ornaments for my daughter's pet dogs. They were adorable and were appreciated.

I placed an order and never received any confirmation email at all. Checked on their website after a few days and it tells me the order number doesn't exist. continued to call about a dozen times over 3 days only to get disconnected. Finally get a message after a week that one item wasn't available and need to substitute. Finally get through to someone after 5 more calls to be told it is prepared for shipment. If i need to make a substitution how can I. Told the woman of my repeated phone calls only to be called a liar that everyone else is getting through just fine.She said she could not cancel my order when I was fed up.

Place a order. try and reach them by phone or computer is a waste of time. Never happens

Talk about a crap company. Place an order based on the stated delivery date, have that date changed by Figi's until 4 days AFTER you need it, then call a FULL WEEK prior to the new date to cancel the order, as it will arrive too late to be of use, and have several different CSR's give you the runaround for over an hour before being disconnected.
Forget Figi's, if you want a beef log or squeeze cheese product, use Swiss Colony instead. They care about their customers.

When my order was received I noticed some additions What a nice surprise! they are scrumptious and have enjoyed some and still have some. I have ordered previously from Figis and have never been disappointed and for the folks to whom I sent gifts,lthey, too were very happy and enjoyed them. Many thanks!