I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience from start to finish and the portal makes it so easy to compare different options and make the right choice
Bedrijf heeft geantwoord
From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... Toon meer
Bedrijf heeft geantwoord
I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.
Contactgegevens
Skypark 1, G3 8EP, Glasgow, Verenigd Koninkrijk
- 03456018407
- info@fleetalliance.co.uk
- www.fleetalliance.co.uk
4,7
Uitstekend
979 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scott was a big help
Scott was a big help, talking me through each step and answering all and any questions i had. The whole process was simple and the deal i got was great and exactly what i was after budget wise! Very happy with the service so far.
12 juni 2025
Antwoord van Fleet Alliance
Hi Alison,
Thank you for your kind feedback. It's great to hear that Scott has provided you with excellent customer service and was able to find you the perfect EV to fit your wants and needs.
Please don't hesitate to reach out to Scott if you have any further questions.
Thanks,
Fleet Alliance
I think the customer service has been…
I think the customer service has been great and throughout my experience with Fleet Alliance. This is why I have renewed my EV Salary sacrifice scheme. Also the way the renewal has been dealt with and arranged has been great.
3 juni 2025
Antwoord van Fleet Alliance
Hi Andy,
We are so pleased to hear that you have renewed your EV with us.
Enjoy your brand new Tesla when it arrives.
Thanks,
Fleet Alliance
Brilliant service and experience
Brilliant service and experience - really happy with every aspect
30 mei 2025
Antwoord van Fleet Alliance
Thank you for your excellent feedback and for sharing your experience. We wish you many happy miles in your new EV.
The Fleet Alliance Team ❤️🚗
Antwoord van Fleet Alliance
Hi Louise,
Thank you for your excellent feedback and review of the process and our staff. We wish you many happy miles in your new car.
The Fleet Alliance Team ❤️🚗
Where are you??
They have been quite keen to get our car back. We’ve had the early termination quote and sent back a confirmation that they can collect the car on the 16th April. No reply. And they’ve tried to take the next installment which luckily we had cancelled the DD for.
The car has been sat for weeks waiting to be collected.
25 april 2025
Review zonder uitnodiging
Antwoord van Fleet Alliance
Hi Ann-Marie, we're very sorry to hear of your experience, and are keen to ensure you have now had this sorted to your satisfaction.
Our system shows that the car was due to be collected today (Thurs 1st May). Could you please confirm with us once that has taken place?
Kind regards,
The Fleet Alliance Team
Updated from Order to Delivery
I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and delivery.
Hazel is an absolute saint, she's been so helpful and kept me in the loop and updated all the way from signing the Finance paperwork in September with the Funder, up to and including Delivery of the car yesterday. I can't thank her enough for putting up with me!!
I'll definitely be recommending ICL/Fleet Alliance to anyone I know who may be interested in leasing their next vehicle.
31 januari 2025
Review zonder uitnodiging
Antwoord van Fleet Alliance
Hi Kylearan,
Thank you for taking the time to provide us with positive feedback. We hope you enjoy your brand new Cupra Born.
Please don't hesitate to get in touch with any further questions.
Thanks
John from sales made the whole process…
John from sales made the whole process very easy and had great knowledge of the process.
17 januari 2025
Great service from Intelligent Car…
Great service from Intelligent Car Leasing, would highly recommend them.
16 januari 2025
Antwoord van Fleet Alliance
Hi Shaun,
We are so pleased to hear of your positive experience with our leasing experts.
Please don't hesitate to get in touch with any further questions.
Thanks
Really poor so far. first time customer
Ordered a car promised the car would be here for early dec, was given delivery date of 16th. Now been told car is out of stock, and not with dealer, paid 1 month already also. Asked when the car will arrive they can't give me a delivery date, advised with let me know next week, when xmas is next week?
5 november 2024
Very good communication from beginning…
Very good communication from beginning to end
9 december 2024
Antwoord van Fleet Alliance
Hi,
Thank you for your positive review. Our leasing experts are on hand should you require any further assistance.
We hope you enjoy your brand-new car.
Thanks
Antwoord van Fleet Alliance
Hi Martin,
We appreciate the time you have taken to provide us with excellent feedback.
Please get in touch if you require any further assistance.
Thanks
lovely service i spoke to scott he was…
lovely service i spoke to scott he was very nice made everything clear for me and answer everyone of my questions, i applied for a car and got a call the next day honestly couldn’t of been a better experience.
11 december 2024
Antwoord van Fleet Alliance
Thank you for your excellent feedback, Stevie. We're delighted to hear your experience with Scott was lovely. Happy driving ❤️🚗
Antwoord van Fleet Alliance
Thank you for your excellent feedback, Janis ❤️
Great service
2 december 2024
Review zonder uitnodiging
Antwoord van Fleet Alliance
Thank you for your 5-star feedback, Lynn. We are delighted to hear you found the service to be great ❤️🚗
Antwoord van Fleet Alliance
Thank you for your excellent feedback, Beth. We wish you many happy miles in your new car ❤️🚗
Antwoord van Fleet Alliance
Thank you for your 5-star review, Julie. We're delighted to hear that you found the service to be excellent ❤️🚗
Can totally recommend
Can totally recommend. Staff are great too, friendly yet professional
3 december 2024
Review zonder uitnodiging
Antwoord van Fleet Alliance
Thank you for your excellent recommendation, Karen. We're delighted to hear you found the staff friendly and professional ❤️
Antwoord van Fleet Alliance
Thank you for your Excellent review, Ali. We're delighted to hear that you found the service to be Fantastic ❤️🚗
Great service, no pushy sales people; just friendly advice.
I was impressed by John Gallagher who was extremely helpful, and not at all pushy or pressurizing unlike the many other lease companies i talked to. Also the ease of using the website and the prices quoted were very impressive.
28 november 2024
Antwoord van Fleet Alliance
Thank you for your 5 star review, Mr White. We're delighted to hear you received great service from our team ❤️🚗
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.