Florsheim Shoes Reviews 

Seven months ago, I paid $268 for a pair of men's Florsheim Kenmoor wingtip shoes. I took good care of them, and didn't use them that much. But as of today, the soles are ripping apart, and the leather on the sides (at the toes) is cracking. This product is complete garbage. Sad thing is, for many years, this brand and model was my favorite shoe, because of its solid, heavy feel and incredible durability. Those days are long gone. Florsheim, once a great shoe company, now sells trash. I urge everyone to stop buying Florsheim products until management wakes up and stops skimping on quality. This is a disgrace. An insult to consumers.

Site says free returns all over it. Shoes were not as expected so when I went to return I was told I would have to pay $10 for a label after I was already charged $12 to ship them to me the first time. H

Ridiculous online shopping with no contact number. Emailed this company regarding delivery progress, with zero response. My guess is that I'll be lucky to receive my shoes without any issues. I certainly won't be dealing with this sh*t show again.

I ordered 3 pairs of shoes from Florsheim, for the first time, and the white pair arrived in shocking condition — visibly crushed, heavily creased, and smeared with dirt around the laces.
When I reached out to Customer Care with clear photo evidence, the representative (Jessica) was completely dismissive and refused to offer any resolution, hiding behind the 'factory seconds' tag.
What is even worse is the agent's passive-aggressive attitude: knowing full well that I am an international customer based overseas, she rudely told me to 'call in and speak with a manager' instead of simply forwarding the email or trying to help. They clearly take advantage of international buyers who cannot easily call US phone numbers or return items.

Zero accountability, awful quality control, and deeply disrespectful customer support. Save your money and shop elsewhere.

I am extremely disappointed in Florsheim’s online shopping experience. Requiring customers to become members just to make a purchase is unacceptable.

I do not have to become a member of any brick and mortar store — with the obvious exception of clubs, like Sam’s — in order to buy something, receive a receipt, track an order, or make a return. I should not be forced to do so for an online store either.

The claim that membership is required for order tracking and returns is simply not valid. I purchase from many online retailers that provide these services without requiring membership. This is not a technical necessity; it is a company decision.

As a retired PR professional with more than 40 years of corporate experience, I understand the importance of every customer touchpoint. I would never have allowed a brand I was responsible for to create this type of unnecessary barrier between the company and its customers.

This was a terrible brand experience, and one that Florsheim could have easily avoided. They have lost a customer for life — not because of the product, but because of a poor decision that damaged trust in the brand.

Return and exchange is garbage, they are drip off

They discontinued a shoe I liked for fit. I asked their chat agent for a similar shoe with good fit. I bought a pair they recommended, but it didn't fit as well as the original. When I went to return it, I learned they charge you for shipping returns.
Online shoe companies should offer free returns. Avoid this company.

Ordered a pair of shoes and received them with scratches on the side. Drove to the store and returned, they sent another pair that was 2 sizes too small. I will need to drive to the store again, order a third pair and hope they arrive with correct size and undamaged.
I'd never have bought from florsheim if I knew the hassle they'd be.

Not a fan of the brand. Bought shoes in my normal size, didn't fit and had to exchange them. Forced to pay $5 to return. Got half a size smaller, still didn't fit this time I had to pay $10 to return them... most places don't charge for exchanges/returns. In the end I effectively gave the company $20 for returns/exchanges. Yet my transactions are only showing charges for $15... rip-off

Terrible shoes. Soles literally disintegrated, i kept them in the dark, in a box, dry place for a year then wore them once. Sole for the left shoe crumbled away during the event. Embarrassing. They would not refund but gave credit (subtracted shipping so i still have to pay if I want to use their credit). don't buy from this terrible brand. Customer service is bad too, especially James.

I will never, ever order online from Florsheim again!

I wish I reviewed TrustPilot before ordering online. I love this brand for men's dress shoes, buy purchasing them online has completely changed my views.

I purchased three shoes from their website. Two out of the three came with noticeable marks and defects. To me it almost seems that they save the more problematic shoes for online sales.

One of the pairs appeared used. It didn't come with the outer covers they usually come with. The condition did not look good at all. I have another pair that I kept that also did not look good but it seems they're not manufactured anymore so I don't have any options and they were on clearance.

Here was my real issue: it took a month to return the shoes to my credit card. The person that I was emailing with, Charlie, was very kind and I feel bad for him because he must have a lot of work with how slow they drag their feet doing these returns.

Once I return the shoes it took weeks for them to be "checked in". After several emails and asking them to expedite it or that I would dispute it with my credit card finally they return them. Even after receiving an email confirmation that the shoes were being returned, it took another at least week for it to go back to the credit card.

I've seriously never had an online return that goes out into an abyss and is processed a month later. It's a very unfair considering when you purchase the shoes they take the money immediately. It makes it very hard to track checks and balances.

I will absolutely never buy shoes from this company online. It left such a bitter taste in my mouth that while I love a lot of their shoes, I'll probably start leaning towards other brands even in person.

Extremely Disappointed with Florsheim's Service

I have been a loyal Florsheim fan for years, even before moving to New Zealand. Florsheim has always been my go-to for shoes, and I would browse their online store before even considering other options. Sadly, that ends today.

I recently ordered a pair of work shoes during their Black Friday sale, but the experience has been nothing short of a nightmare:

Wrong Address: Despite clearly specifying my shipping address, they sent the shoes to my billing address. I emailed their support team, but received no response.

Wrong Color: I had to go out of my way to collect the shoes, only to find they had sent me the wrong color! I emailed again, and after two days, they finally responded with an apology and sent out a replacement.

Wrong Size: When the replacement pair arrived, I was stunned to find they had sent the wrong size!

I’m not one to complain, but this level of service is unacceptable. Surely, someone should be checking the quality of their order process. This has been a massive letdown from a brand I once trusted.

J'ai contacté ce site plusieurs fois sans jamais avoir de réponse.
Je me plaignais car ma commande ne m'ai jamais parvenu, malgré ce que dit leur site de livraison.
NE JAMAIS COMMANDER SUR CE SITE

Based on my last interaction with a supervisor in CUSTOMER SERVICE, by the name of Kevin C., wouldn't give last name which I consider quite unprofessional, I will no longer be doing business with that organization, after more than 50 years of patronage. Furthermore, he took the liberty, without my approval, to remove me from notifications via email and text. Way to go Kevin C.

This is my third pair, each of them having a very similar problem. My first pair always had a problem on the right boot zipping up easily. Finally, the zipper teeth ripped away from the boot, making it unfixable. The souls in condition of the boot were still in great shape. However, my old boots need to be thrown away. I ordered a second pair only defined the right boot would not zipper down in the same spot that the other one busted. I had to return them. Third pair came, and they at least zipper up and down. However, again on the right boot this time a little lower, there is an area that is difficult to zipper. I foresee these boots suffering the same fate as my first pair. All these issues have always been on the right side boot all of these issues happen with or without my foot in the boot. We’ll see how I feel about things the next time I need boots and whether or not I will shop this brand again. Very disappointed.

Their website said Free Shipping-Easy Returns. Missed what was buried on the 3 page, $10 flat fee for returns and wrapped in plastic. They actually charge me $12 and the cost of a plastic envelope was $6 for a total of $18 to try on a pair of shoes that were not at all like the Florsheim shoes in my past. Material was not flexible, no arch support and the shoe was too long. I called customer service and sent them an email with no response to either. Please save yourself the trouble and do not shop through their website. Zero Stars!

I am close to 70-years old and have been in Florsheim shoes since my Mother bought them for me as a grade school child. They have always been well made and TRUE TO SIZE.....well that is until recently. My recent online order from them came with very flawed sizing. WAY too long. Sent back for exchange for smaller size. Still way too long. Sent back for full refund, but they held back a portion of the money while stating to me that they show they refunded it all. My electronic records and the Bank Rep say they never refunded the leftover amount due me and the Bank is not able to dispute a partial amount. So....I wish I would have read these similar NEGATIVE reviews on here. Obviously I will not go broke over the money owed. However....it is the principle. It's referred to as "honesty" ! Something that is "woefully" missing from our modern day society. Florsheim online sales will "nickel & dime" you at every opportunity. NOT TRUST WORTHY !! BEWARE Florsheim online !!

Bought a pair of 17188-05 loafers from a shoe store. Leather upper and lining; balance man made in India. Some kind of one-piece rubber-like sole and heal. Immediately the heal area fell off. The store replaced them. They are lightly used over two years, but now the whole sole is just crumbling and shedding. Not a quality product. I have pictures.

How could you cheat people by sending the wrong product to your customer and saying no return? these two shoes are having different names and prices.. You send me the Jackson shoes while my choice was Postino. The customer service is sitting there and answering what they are told to answer but do not have clue at all. Anyways, I didn't expect a big company like Florsheim to cheat people like this. Shame on you.EmojiEmoji

Florsheim makes excellent shoes. Purchased a pair from their website. And saw that Macy's is selling the exact same shoe over 30%-40% cheaper. So look around before buying from Florsheim as you may end up paying double with shipping if you buy from their website. Contacted their customer service and they were pretty rude instead of making it right. It is not the matter of few $$$ but made me feel stupid buying from their website