I ordered a bouquet and necklace from Floward. The gifts were delivered as requested but the clasp on the necklace doesn't open. I contacted Floward about the defective necklace clasp but Floward cust... Toon meer
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لا انصح التعامل مع شركة فلاورد لم اتلقى تاكيد الطلب عن طريق الايميل. وكذلك لم يتم توصيل الطلب بحجة عدم تزويدهم بالعنوان في جوجل وهذا مخالف ل متطلبات وزارة التجارة حيث الاساس التزويد بالعنوان ال... Toon meer
I received confirmation delivery email, after contacting the recipient, the order was not there, although there was a contact number provided. The order was received more than 24 hours later and I do... Toon meer
Bedrijf heeft geantwoord
There was an internet problem, but on the phone they were v helpful & did their best to sort my order, which we ended up doing on WhatsApp. It was for New Year’s Day, and a lot of the flower deliverie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send fresh flowers and a variety of gifts online with Floward. Browse through our numerous products and get same-day flowers delivery
Contactgegevens
Jeddah, 00966, Jeddah, Saudi-Arabië
- 00966555056783
- firas.salem@floward.com
- www.floward.com
2,4
Slecht
777 reviews
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Excellent
Excellent. Beautiful flowers and personal friendly delivery service. Would highly recommend. Thank you
17 februari 2022
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
I ordered on February 14th
I ordered on February 14th, and the delivery was on the same day, but unfortunately, it was delivered the second day after calls and correspondences on WhatsApp... I hope the service will be improved for the better.
16 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
I expect to be more big and the…
I expect to be more big and the designer is not a hard
16 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Thank you, Mohamed, Floward Customer Service, Sharjah Branch
Thank you, Mohamed, Floward Customer Service, Sharjah Branch, for the good handling, and thank you, Floward, for the good design ♥️♥️
16 februari 2022
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
valentine
I have ordered a flower bouqet on feb 13, and my order have not been received yet. It was supposed to be delivered of coure on 14th !! which it didn't. the call center was not helpful or oriented at all. I believe your company sould be able to take enough order that could deliever on the due date. please I would ask for a full refund back to my account in addition to that a compensation for ruiening the occasion and for all the promises and reassurance I kept getting from the call center. Anyhow I wanna keep my email brief, and looking forward for a reply.
15 februari 2022
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Failed to deliver & tried to blame it on the customer
not professional company - definitely not the one to rely on to deliver time critical bouquets. Not only they didn't deliver but they also tried to blame it on the client!!
15 februari 2022
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
So bad timing and is delivered to the…
So bad timing and is delivered to the wrong person and not contact even with the Actual person
15 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
It was on time and easy to place the…
It was on time and easy to place the order very convenient. Only one thing need to be fixed on the high demand periods the order tracking is not working I just received an email confirming the delivery of yesterday.
15 februari 2022
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Beautiful flowers
15 februari 2022
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
This is no guaranteed next-day…
This is no guaranteed next-day delivery!
The real stars are earned where things don't go according to the agreed conditions and that is where this service has failed me. There was no communication to inform me about the delay. There seems to be a disconnect with the delivery device as it took them 3 days to figure out what was happening. My order did not arrive on the stated day.
I did get a reply via WhatsApp a day late. 3 days later the informed me the order was delivered (it wasn’t). They did however issue me a refund. The fact this was issued without question was a really great thing. I hope this company will get its act together, the fact they refunded me quickly indicates that the have some issues but are serious about customer service.
15 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Perfect services
availability and attention to detail, delivery of the product on time and left safe, beautiful bouquet of flowers .. highly recommended
15 februari 2022
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Tries to blame the recipient for not delivering
Delivery did not take place on Valentine's day. Worst of all is that a message was received the day after that the recipient could not be reached and the attempt was moved to the 15th. However, no delivery attempt took place at all as there was someone home at all time and the door camera showed no failed delivery attempt either. At least own up that your delivery capacity was insufficient and don't accept a premium delivery payment if you cannot fulfill it. Also no one will reply to your whatsapp messages, it is useless. Won't order here again
15 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
On point flowers
2nd time using floward and on both occasions the flowers have been amazing and 100% on point. This for me is my new flower company for when ever I need,
Will defo be using again
Thank u floward team
14 februari 2022
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Brilliant
Brilliant! Been using this company for a few years now and they may not be the cheapest out there but the quality of flowers and delivery is exceptional! They have made every delivery on time every time even when I’ve ordered on the same day! Their customer service is exceptional and their drivers impeccable. I will never use anyone else ever. Thanks Floward UK Team
14 februari 2022
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Perfect for your Valentines need !!! 10/10
I contacted them via there what’s app page. I was in urgent need due to the fact that I am currently abroad and wanted to do something nice for my girlfriend. The team at Floward took all pressure and anxiety away from me and laid out all options. Very kind, attentive and very fast. I would highly recommend them and will most certainly be coming back.
12 februari 2022
Review zonder uitnodiging
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
Excellent quality and service.
8 februari 2022
Antwoord van Training and Quality Manager
Thank you for your kind review on Trustpilot 🌹
We will share your feedback with the team!
Kind regards,
Floward UK
The flower was not fresh.
7 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
Too expensive for what you get
Flowers were of a good quality but I was a bit disappointed with arrangement of bouquet as it didnt look as good as advertised on the photo.
For the price I would expect more. Wont be buying from here in the future
7 februari 2022
Antwoord van Training and Quality Manager
Thank you for your review on Trustpilot 🌹
Every feedback is important to us, and we are always trying to improve our service.
Feel free to contact our Customer Satisfaction Team at 020 8068 4680 or support.uk@floward.com for additional support at any time.
We will share your feedback with the team and will definitely look into the issues.
Kind regards,
Floward UK
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