fnp.ae Reviews 761

I had the worst experience with FNP today. I had placed an order for a midnight delivery, and it was neither delivered on time nor was I informed in advance that it wouldn't be. I was left waiting with zero communication, and when I followed up, I was given one excuse after another.

I would strongly advise everyone to avoid FNP. Their service quality has deteriorated significantly, and you will end up wasting your time and energy chasing them. Please explore other gifting platforms — don't make the same mistake I did.

Completely disappointing experience. The flowers were ordered for my birthday, but they arrived already dried out and essentially dead. By the next day, all the petals had fallen off.
It’s honestly shameful for a company to deliver bouquets in such poor condition. I would absolutely not recommend this company.
There are many smaller businesses that provide much better quality and service — I strongly suggest ordering from them instead. FNP is a large company, and it feels like they don’t really care about their suppliers or the level of service being delivered.
I would not recommend ordering from this company.

Great customer service!

Watsapp service good

Great Experience.
I oftern use their servir, i am happy with it

Extremely disappointing experience with FNP.
I ordered a cake and flowers for my grandmother’s birthday from UAE, trusting FNP to deliver on time for such an important occasion. Unfortunately, the order was not delivered at all—even after the birthday passed.
I kept tracking the order and chatting with the chatbot, but there was no proper update or resolution. Because I believed the delivery would happen, I didn’t even call my grandmother to wish her, planning to speak once the surprise was delivered. The day passed, the surprise was ruined, and the emotional damage cannot be explained.
This wasn’t just a product—it was about emotions and trust. FNP failed completely on both service and responsibility. Next day when i spoke with a customer service she informed they will arrange ASAP ,after sometime i received a mail ,order got cancelled .
I would not recommend FNP for anyone ,very bad service provider

Everything went wrong because of this useless people. They are liars. They say they delivered when item was not even shipped. Don’t believe them. There are many other local suppliers who can do a better job

Extremely disappointing experience with FNP

I ordered a cake and flowers for a special birthday surprise and made sure to provide the correct restaurant address. I was physically present at the location, waiting — yet the order was never delivered.

Their excuse was that the “recipient was unreachable,” which is completely false. I was there the entire time, and no one called me. This could have been easily resolved with a simple phone call.

What made it worse:

They completely missed the promised delivery time

No effort to contact the sender

Customer service kept repeating the same excuses

They refused to cancel or refund

Offered redelivery at midnight or the next day, which is unacceptable for a time-sensitive occasion

This completely ruined a birthday surprise.

Very poor service, lack of accountability, and no proper customer support. I would not recommend using them if you expect reliability.

Still waiting for a proper resolution and refund.
order #4304932

Very Good service

I had a great experience thanks to Rhoby. He was very helpful and friendly throughout the entire process, making it easy and pleasant to place my order. He took the time to assist me properly and ensured everything was handled smoothly. The quality of the product was excellent and definitely worth the price. Highly appreciate his outstanding service!

I order from fnp.ae every year for my sister’s birthday and cannot fault them. The service is always excellent. I had an issue placing my order but then had an immediate call from Rhoby who helpfully assisted with my purchase making it a smooth transaction. I wouldn’t use any other delivery service it is 10/10, thank you fnp.ae!

Service is fast and easy..thanks Rhoby for the assistance 😊

There was an issue with paying my order online and Rhoby was proactive in calling me and assisted with sending a payment link and apologised for the issue.

Thanks Mr. Rhoby for the great support.

I have been using FnP for many years Today Easter Sunday sent my Son some Easter chocolate they were delighted said chocolate absolutely delicious
Always the best quality with everything. Today slight delay with delivery due to the current situation in middle east. The chocolate bunnies and friend brought a smile to my son and his wife's faces in this stressful time. Thank you FnP

i want to thank you for assisting of your staff but i didn’t ask his name actually his very kind service and helpful have a great day

Seamless ordering process and specials thanks to Rhoby for solving a glitch and helping with additional discounts which made my day

Rhoby was very efficient in guiding throughout the ordering process. Looking forward to a seamless delivery!

Thanks for the great service Rhoby

Ordered customised balloons for a late-evening delivery (BD surprise early next morning), only to wake up and find half of the balloons deflated on the floor. For a company selling celebration setups, that alone is bad enough — but unfortunately, it wasn’t the only issue.

Multiple balloons had my husband’s name spelled incorrectly, & custom stickers were badly attached / peeling.

What made the experience even worse was the response from customer service. Leo was completely unapologetic, dismissive, and utterly unhelpful. His response was: the balloons “normally last 8 hours” -which, for everyone’s info, is not stated anywhere on their website.

This was meant to be a special birthday moment, and instead it was major let down.

If you’re ordering for anything important for your special moment, I would strongly think twice.