Focus Removals & Storage Teesside Reviews 

I was initially only given a window of the afternoon, I was told a rough time would be given on the day, I emailed on the morning to check if a time was available, and had no response. At around 2pm I rang to ask if a time was available as I'd had to have someone waiting in an empty house, I was told simply they would let me know when they were on their way. At around 2.30pm they emailed to confirm both addresses, at 4pm they emailed asking for my phone number even though I'd had to input my phone number online for a quote initially and they had called me the day I booked it. At 4.30pm the driver told me they were an hour away, at 6pm I called him back and he said the motorway had been closed. They arrived with my fridge freezer at 6.40pm, and they were not careful in any way getting it into my house, I appreciate it's not easy and the men were likely past when they'd anticipated finishing work but I had to ask them to be careful, as one man worked to attach the doors to the freezer, another poked him in the bum causing him to drop the screws. I'd have been less annoyed if there had been communication earlier in the day, but overall the company seem unprofessional.

Fantastic service from Focus Removals today. The two-man team was very friendly, efficient, and took great care of my furniture. They handled a 3rd-floor move with a lift perfectly. Highly recommend!
WF from Hartlepool

Great team. Nothing too much trouble. On time at both ends. Great communications. Highly reccomended

Absolutely amazing service the lads give me the company is amazing the lads where polite hard working and took care of my breakage stuff they were so careful with all of our stuff.

We needed a van at short notice, Lee was so helpful and understanding…young girl working there was very professional and polite. Great company!

An excellent service from start to finish. I highly recommend this company if you are looking for a stress free and professional removal service

We have used Focus prior to this move and we were hoping for another good service.
Unfortunately they have totally changed.
During our recent move they broke 3 televisions one very large mirror and also damaged a front door. They didn't protect items as stated on quote and when we complained they didn't want to know.
Basically told us it was our word against the workers and offered a stupid amount of £120 for damages.
The insurance is obviously a waste of time and I would advise everyone to stay well away from this company.

We tried to claim but we're told that they won't accept any responsibility and offered £79.
Absolute joke and advise NEVER deal with them

Highly recommend, cheapest quote out of everyone i messaged and phoned ,the lads came and were very professional respectful and helpful will definitely be using again on my next move ✅ Helped me right into my home and delivered every item into the specific room.

Used these guys to move me what a fast effective service ! They are a great bunch of lads but Shaun went above and behind to ensure it was a better service

Thanks team focus

The lads where excellent. Nothing was to much trouble. Arrived on time. Respected my property and took care of very thing. What a great team lee has and should be proud of all the lads

Focus removals were great from the first point of contact arrived on time Dave and Brandon worked hard and got the job done with no problems at any one looking for a removal company give these a call

Dave and Nath worked so hard at both ends of our move and were a pleasure to deal with. They were really careful and considerate and got on with the task at hand. Nothing was broken and everything ended up in the right rooms. They were very polite and nice and at a stressful time of moving house we couldn't have asked to meet a better or nicer team. Thank you!

Goods damaged and missing. High value items missing suspect theft but the MD, Lee refused to investigate or correspond with me. Office staff lovely. But I wouldn't use. Check them out on companies house .. have obviously had issues before... Lee you could have avoided negative feedback by responding!

Absolutely awesome move! Professional, courteous, cheerful and efficient! All that along with the best price we got a quoted

Flawless! John summers and Scott Brady I could not have done this move without you both! I’m a single mum and I was so worried about all the things I needed to move. They were both great from start to finish. Teesside branch. Few more lads joined took TVs off the walls. Scott put my beds back up. John was like a machine with all the lifting. There was only one guy that turned up for 20 mins that moaned from start to finish. Let his team down. If I was moving again I would personally ask for John and Scott, these guys were great I’ve never known workers like them! Got my keys late but it was no problem to them. No pressure. These guys are an asset to the company. Thank you!

Great company! Show a high level of professionalism throughout. Couldn’t recommend enough.

Good customer service from the office, very helpful and included a video call to go through what was being moved. Scott and Dave from Teeside branch were very accommodating, packed the van one day (in a storm) and delivered the next. Would recommend.

"I had an excellent experience with Focus Removals. The team was punctual, efficient, and handled my belongings with care. The entire process was smooth, and they went above and beyond to make the move stress-free. Highly recommend their services!"

We are left with items damaged (TV cracked, microwave dented and scratched and leg in a shelves unit broken) and items missing... We have moved so many times and we have never lost anything until now! So many items missing, isn't that strange?! Do not recommend! Unless you want to walk around your house and go though all your items all over again, hoping, that you are going to find your stuff...
I would also like to add the fact that the microwave was loaded last so should be unloaded first, but they missed it. If it wasn't for me contacting them after a week regarding this they would probably never reach out to return it... It's been left in the lorry... Once again. Never had this type of issue before. So frustrated as they are denying everything!

The office staff are extremely helpful and the lads worked at a fast pace stress free company.