Foray Motor Group Reviews 

Absolutely awful experience. I had a bad feeling about this dealership when I first called up to book an MOT as the receptionist was so rude, uninterested and just kept putting me on hold so I should have known from then on it was going to go down hill pretty quickly. I also should have read the reviews as there are so many with bad experiences and so many customers that have had to deal with rude staff members especially the receptionist!!

I dropped my car off for the MOT and was contacted by a member of the service team to confirm that my car needed 3 new tyre pressure sensor lights. When I asked if this would be covered under warranty he said no but put me on hold to check. Once he came back to the phone he point blank said this would not be covered as it falls under a "battery". At this time they had no information of my warranty details. He then said they would sort the sensors and put my car through its MOT.

Later that day I then get a call from Dom the service manager who called to say my exhaust is blowing and it would cost 2K to fix because they need to order the whole part and not the pipe that had "blown". I asked whether this would be covered under warranty again to which he said probably not. I informed Dom I need to have a think and call him back.

I had not even owned the car a year so initially I was annoyed that this had happened but understood these things do happen and put it down to bad luck. I spoke to some family members who have experience in either car sales and mechanics and my dad and sister came with me to the garage so we could have a chat to clarify what the issue with my car actually was as I didn't understand. Dom informed us that there was actually a second option to fix my car which would cost around £600!! Even though this was not mentioned to me at all on the phone when he initially told me about the issue with the exhaust!!! It was agreed that they would check with my warranty company whether the exhaust was covered and if not it was agreed we would go down the cheaper option route. Again they also confirmed the tyre pressure sensors would not be covered.

I contacted the dealership where I brought my car from who went through my warranty and confirmed the tyre pressure sensors would be covered but they were unsure about the exhaust.

My car had initially gone into the garage on the Tuesday and I tried to get an update on the Wednesday afternoon and Thursday afternoon but each time I called the dealership there was no answer. I appreciate they were probably waiting for the warranty company to confirm however, it takes less than 5 minutes to give someone a courtesy call or email just to keep you in the loop. I hadn't heard anything so called Friday morning to which the rude receptionist answered again. She put me on hold for 10 minutes and then came back to the phone to inform me that Dom couldn't talk because he was talking to a technician. Whilst I appreciate this, I had tried to call all week to get an update on my car and it would have taken 5 minutes to let me know what was going on so I said to the receptionist can he not just quickly speak to me to which she said and I quote "that would be incredibly rude of me if I went and interrupted them!". So it's not incredibly rude to speak to a customer like that.

I received a call back to say that the exhaust was not covered under warranty. The following Monday I received a call from Dom to say they had fixed the exhaust and sensors and would put my car through the MOT the following morning. Dom also informed me that I would need to pay for the sensors and claim it back from the warranty company even though I checked with the warranty company and they said they deal directly with the dealership!! I collected my car the next day and was absolutely drained from my experience with this company.

I would stress if you are a women/young women to avoid this dealership because there were comments made about my age or me looking younger than my age which is probably why they tried to take advantage of me/defraud me!! I am lucky I have people around me who are either engineers, mechanics or work in car sales because if I was a young, naïve women that didn't have this they would have got around £2500 out of me.

Whilst I appreciate things go wrong with cars I cannot help but feel like I was treated poorly. The fact they flat out told me my sensors would not be covered under warranty even though they were and the fact I was not given a second option to fix the exhaust just goes to show they were trying to take advantage of a "naïve women". It had to take for my dad to come into the dealership to be provided with a second option!! The staff I dealt with were also so uninterested and didn't try to help with solutions they just kept telling me that they can't do this etc. Luckily I have taken this further and have filed a complaint with the motor ombudsman.

Did an excellent job repairing my mercedes. Keeping me fully up to date with repair and returning vehicle exactly on time.

I bought a brand new ford which was delivered without number plates.

Ford asked this shower, which are 10 minutes from my house to make up a set of plates and deliver them to me.
Unfortunately for me, they refused, and refused to get involved.

Be warned, the dealership at Poole couldn’t give a damn about customer service. Not interested one jot.

I purchased a 2020 Ford Focus from English Ford in August 2023 for £17,475.

At approximately 60,000 miles, the vehicle suffered a serious engine failure. An investigation by Keith Motors found multiple teeth missing from the oil pump drive belt, with belt debris accumulating in the oil pickup strainer and restricting oil flow. The vehicle suffered low oil pressure and the recommended repair is an engine replacement costing approximately £8,363, plus diagnostic costs.

The investigating dealer confirmed that the belt tensioner was operating as expected. While they could not establish the precise technical reason why the belt lost its teeth, no evidence has been identified that the failure was caused by misuse or neglect.

Despite purchasing the vehicle from English Ford, the dealership has refused to accept any responsibility for the failure. Their reasoning is that the vehicle had travelled over 20,000 miles since I purchased it and that there is no evidence proving that a manufacturing defect existed at the time of sale.

I find this extremely disappointing. A £17,475 vehicle purchased from a Ford dealer has suffered catastrophic failure of a critical engine component at approximately 60,000 miles, potentially resulting in an £8,000+ engine replacement. I expected the supplying dealer to investigate the matter properly and engage constructively in finding a solution, rather than simply rejecting responsibility.

The matter has now been referred to Ford Customer Relations, and I am awaiting their response. I hope Ford takes the issue more seriously than the supplying dealer has done so far.

Based on my experience to date, I cannot recommend English Ford.

Nothing short of appalling customer service. No return of phone calls, online chat will not provide me with an email address to make a complaint, no-one taking any responsibility and trying to deflect a complaint. Its awful the way they treat customers. I will go out of my way to avoid ever using thier services in future. English Ford Service and Parts. Any chance of a response?

I visited Foray Taunton to buy a Ford Focus costing £25,500. From the start, the experience was not as I expected. Not even the offer of a cup of coffee whilst dealing with the paperwork. No ability to negoriate the price because I was not using their expensive finance.
Two weeks after collecting the vehicle, the front driver's tyre pressure sensor lit up. I took it to my local garage, who said possibly leaking around the valve. Pointed out that I had budget tyres on the vehicle. I ordered a set of new tyres which arrived two days later. My garage rang me to say that when taking off the front driver tyre, the alloy was cracked and had been taped on the inside. When I rang Foray Taunton, they said that they had carried out all the pre sale checks and the vehicle was fine when I collected it. The implication was that I had done the damage and taped the wheel myself and was trying to put it on them. As a goodwill gesture they suggested that they would pay 50% of the cost of a new wheel and pay to have it painted. They had to get the wheels painted before I took collection because they were badly kerbed, so they had the opportunity to see the cracked alloy. All in all, this completely spoiled what should have been a great experience. Bearing in mind the price of the vehicle, I didn't expect this treatment.

I entrusted Edwards Ford Salisbury (Foray Motor Group) with my Ford Fiesta ST200 for warranty investigation following the installation of a brand new Ford service engine.

The vehicle ultimately remained with Ford from 10 November 2025 until 24 December 2025 after the first replacement engine developed an oil leak and was deemed faulty. A second engine was installed under warranty.

Unfortunately the condition in which the vehicle was returned to me was extremely disappointing. Shortly after collection a number of serious issues became apparent.

The front knock sensor had not been connected at all and was found hanging beneath the inlet manifold. This caused the ECU to operate in a persistent timing retard strategy and significantly affected the way the engine ran.

The Teflon direct injection injector seals had also not been replaced despite being single use components. This resulted in compression loss which caused heavy misfiring and eventually a breakdown.

More concerning was the discovery that three of the four steering rack to subframe bolts were loose and effectively finger tight. These are safety critical fasteners and their condition directly explained the vague steering feel present when the vehicle was returned.

These issues raise serious questions about the quality control and final inspection procedures carried out before the vehicle was released.

Concerns regarding the vehicle were first raised with the dealership in January 2026. A formal complaint was then submitted to Edwards Ford on 18 February 2026. I followed this up again on 24 February 2026 requesting confirmation that the complaint had been logged and asking for a written response.

As of 5 March 2026 I have received no acknowledgement or response.

Given the length of time the vehicle spent with the dealership and the nature of the faults discovered afterwards, the overall experience has been extremely disappointing.

I cannot praise enough the MOTABILITY and SERVICE team at FORD FORAY MOTOR GROUP TAUNTON.
STEVE KERLOW the mobility rep at the priory rd salesroom nothing was to much trouble for him and RYAN the service rep was polite kind and 100% professional, I was supplied with a video feed of the vehicle inspection whilst my day was not inconvenience being supplied with a courtesy car in fact I also have to commend the lad who carried out the service in a prompt and thorough manner.
WELL DONE FORD AT TAUNTON

Highly recommend Ford Yeovil! Aaron was excellent in helping me with purchasing a new car and part exchanging my old car. He was very knowledgeable of the process and was able to answer all my questions in the dealership, over the phone and by email. I am very pleased with the service I received and would consider bringing my car back for its MOTs and services.

This is the second car I have bought from FMG Yeovil.
Excellent service, quick and easy purchase for my sons first car.
Would recommend and would use them again.
Thank you Aaron.

Excellent customer service.
Aaron was really friendly, helpful and very patient. He kept in contact with us and was happy to answer any questions we had. Would recommend.

I took my vehicle in to have paintwork carried out and the whole process felt poorly managed.

The biggest issue was that the vehicle was MOT’d without my permission or prior approval. This should never happen without clear consent and it left me feeling frustrated and disregarded as a customer.

Having a failed MOT on the vehicles history, seriously impacted the resale value on my car and could have been avoided if communication was clear.

Overall, the experience fell well below expectations and has completely put me off returning. I would not use Foray Motor Group again.

Really great service with honesty and great organisation

Awful company to deal with at their Taunton Branch. Avoid this group all together

Lied to by staff and then blamed it on the member of staff being an apprentice and that he shouldn’t have given that information out and that’s despite him checking with a “manager” before doing so.

Trying to actually get to speak to anyone is a nightmare as the phones just ring and ring for ages.

Trying to book your car in for a service is a nightmare with 2 month lead times.

There seems to be a lot of chiefs and a lack of Indians at this company.

Ama-zing as quoted by strictly
Aaron was great from start to finish.Also makes a great cuppa.
Great interaction between the sales team .keep it up.

My car purchase handled by Aaron Briggs was a very easy and pleasant experience. He could not have done more to make everything go smoothly.

My experience with Yeovil Ford has been nothing but smooth.
Aaron’s communication was great throughout, from arranging a test drive all the way through to after the purchase. Even though Aaron was very new to the company, he was professional, knowledgeable and thorough.
Thank you for making my car purchase easy and stress free!

I have Ford Protect on my Transit and even though I have a genuine warranty claim Taunton Ford charged £162 investigation fee which I had already carried out with another garage and provided a photo image of the computer recommended fault . This is a scam .

Great service and support, thanks again to Aaron Briggs.

Let me start by saying that I have no issue with FMG’s Hine accident repair workshop in Shaftesbury who were great and made a good job of the repair to my vehicle.
However, when I tried to use a 25% discount voucher (from Tony Smith of Foray Motor Group repair centres) with T&Cs which definitely covered the work being carried out, I was told that it didn’t apply because “it only applies to full retail quotes”! As a retail customer, I found this to be somewhat surprising but was told that Hine somehow don’t work on the full retail rate….?! Not sure how I was expected to know this but beware - if you have one of these vouchers do NOT expect it to be honoured.