Forbidden Planet International Reviews 

Placed an order for an in stock item as a Birthday present 9 days before the Birthday, as the FP website stated in stock items will be dispatched within 2 - 3 days, with 3 - 5 days delivery...3 days passed and no sign of any dispatch, so cancelled rather than take the risk. There are many more companies out there that can dispatch an in stock item within 3 days, but it is the fact that they do not inform you that your item will take longer that is disappointing. Will not use again.

Made order for four comic books last month. Billed for items and received e-mail saying items had been dispatched. Three weeks later and nothing has arrived. Sent two e-mails politely enquiring about the order and there has been no response. The FP site claimed all items were in stock, but they obviously weren't/aren't. Diabolical service and a terrible disregard for customers.

I was a bit worried about buying anything from the Forbiddenplanet website because of the bad reviews on Trustpilot. But I tried anyway and I experienced a quick and easy service. I live in Denmark and after 5 working days they sent my order and after another 5 working days I got my order. I can't say anything negative about the website. I will definitely order more stuff in the future.

I ordered a cheap item (£13.99) just to try them despite the poor reviews to my mistake.

Now 12 days since order, three emails (only one response promising priority mail lol) & still no delivery!!

The reviews were right, silly me.

The Forbidden Planet website is brilliant for listing items that are hard to find elsewhere, and also for the competitive pricing and announcing products that are forthcoming.
The only issue I've found on more than one occasion is that having pre-ordered an item (and as a Paypal user, thus paid for), the release date comes and goes, all other stockists and websites start listing the item and yet FB *still* don't have it!
I've never had any problems with rudeness or difficult staff, it's just so frustratingly slow!

I ordered the 31-12 2014 and i got it today 18-02 2015 all to slow i never buy anything from there again !

Don't bother buying from this company. I find it incredible that a modern company can get away with this level of ignorance and lethargy. Ordered 10 days ago. Not even any confirmation of dispatch yet.

I preordered the dancing groot figure for my mothers Christmas present. Was told it'd be dispatched on the 29th of dec. It came today 29th of January. No communication about the delay, no communication about when the money would be taken.

Will not be using this shambles of a company again!

My youngest son is very much a huge Godzilla fan, and wanted the 12" figure with the electronic roar.... I work away from home a month at a time and cant get access to the internet.... Unfortunately i got held away longer than normal, and just got back before xmas...

When i got back i tried to look for the present my 9 year old was wanting, but could not get it in time...
After xmas, we talked and he was happy to look for it in the New Year and maybe get it then...
Like many others on here , when i looked on the website ,it was "IN STOCK" and at a very good price.

My son was so excited when we ordered it together.... The other presents i knew were not going to be a patch on this when it arrived...

I did explain with the time of year ( ordered on Jan 01st ) it could be delayed and not to expect it before 10 days...which i thought would be more than enough time....

Every day...and i MEAN every day.... the little hopeful face would ask if there had been anything delivered....and every day i had to watch the disappointment on his face as i said ...Nothing today....but should be soon..

So... I gave it 14 days......... Still no delivery and my order still at ' Processing' on the website.... I then decided to give them a call...(The only contact from Forbidden Planet was about new deals...nothing about my order)

Spoke to a nice enough guy on the other end who looked into it after i explained......

The reply was ....

" WE ARE EXPECTING A DELIVERY THIS AFTERNOON AND SHOULD GET IT OUT TO YOU BY 48HR COURIER"

Yes.... alarm bells did ring .... Was it just pure luck that everything happened just as i was calling.......Maybe i should have called a week before....

The next day i received an email to say that there was a delay on this stock coming in and they would keep me informed.....

As an adult, you can kind of grin and bear it, but as a little boy it is very difficult to understand why these retailers don't send out things that are bought from a supposed in stock status..

I could have got this item from the US at the same time i ordered from FP, but thought since it was in the UK already, it would be quicker with less problems than the US.

I have now had to tell my son he cant get it, as i cannot find it anywhere else now...

Not once did i receive an email to say about any delays on the item, or the item went out of stock just as i placed my order....

This is a disgusting service based on mis-leading the customer with false information to get customers to order and hope they receive stock in...
I understand this is a common tactic among retailers, but most decent retailers inform there customers about any change in circumstance within a few days of the order being made...

As a Father I will not use this site again as i have no confidence in any of the info and have no intention of watching such disappointment on my sons face again.....

Placed an order for an item that was in stock on 14th Dec, didn't get dispatched until 22nd, still waiting for it today (15/01/2015). Sent two e-mails through their website, one last week and one on monday of this week. Haven't heard anything back yet, absolutely garbage service.

Very disappointed with FP - I am still waiting delivery from items that were ordered on the 10th December - it is now nearly a month :( I have contacted them via Email, phone, FB and Twitter to no avail. Utter rubbish - they don't deserve your money.

If you order an item that is in stock on December 9th, it is not unreasonable to expect it to arrive before Christmas. Especially as the website says orders made before 14th December will arrive before Christmas. This is a blatant lie and the excuse "we are exceptionally busy" does not wash because you have plenty of time to prepare and employ Christmas temps, give staff overtime etc and guess what? Christmas next year will fall on December 25th.
Anyone who is thinking of using them please order before August and you might be okay. I am very disappointed and stressed as I don't have anything to give on Christmas day.
I will never use Forbidden Planet ever again and will make sure everyone knows about my appalling experience, if you choose to use it despite my warning, good luck to you.

I thought I should write a review as I had read lots of negative reviews of Forbidden Planet. I needed Minecraft Lego as a Christmas present, everywhere had sold out!! and my sister was trusting me to get this present for her son. So after trawling the net I found Forbidden Planet had sets in stock, I ordered on 11th Dec, it was posted on the 15th and arrived today (18th) in plenty of time for Christmas. I know many people have negative stories but I have to say my experience has been good. I did also email them to check if I would get the item before Christmas and they responded to my email the next day, which turned out to be the day they sent the parcel. I would definitely buy from them again.

VERY VERY slow delivery. I pre-ordered a comic from them and it took over 10 working days to reach me. The ONLY reason used them was because I coulndt pre-order it anywhere else. It was nothing special or rare.

In a nutshell, if you are happy to wait, then go for it. Otherwise, go somewhere else.

Oh, and they don't respond to emails and getting hold of them on the phone is a nightmare.

Product did arrive safe and sound and in mint condition.

Ordered 1 t shirt 2nd December, a week later it still hasn't been dispatched so emailed the company, they took 2 days to reply and claimed the item was coming in stock the next day (which there was no indication it was even out of stock on the website or else I wouldn't of ordered it) 2 days later still no change in the status. I order a lot from the net and this is the slowest company I've come across, now I'm forced to cancel the order and buy from another company in hope it will arrive before Christmas.

ordered 2 t shirts both in stock on 21st of november

Package came 9 days later with only 1 t shirt!

the other t shirt then said was pre order only and would arrive on 28th of november, that day came and went and eventually after many emails they said they had no idea when more stock would be available

there was no communication at all except after i complained on facebook for them to get a reply to my emails, if i hadn't of done that i would of got nothing to say where the t shirt was.

i will not be buying anything from them again

Cannot fault the product bought; absolutely perfect, but service terrible. It was two months overdue, and was expected with great excitement.

We received no notifications of delay, despite the company debiting our credit card. I had to make free phone calls just to find out what was happening, and when I spoke to the staff they were very offhand and unhelpful.


IN A NUTSHELL: Excellent product, awful service.

Was hesitant to order online after seeing all the horror stories but decided I had no other way of getting a figurine my partner wanted at such a great price, within three days of ordering it was shipped, I was told to wait 5-7 days for delivery and was pleasantly surprised when it arrived two days after it had been shipped :) will definitely be buying again :)

I bought a few things on there a while ago now, and it still has no status. When I then tried to contact them through email, they wouldn't answer. Haven't heard anything at all!

As I said, total rubbish.. Go buy somewhere else where they have better customer service and actually answer you!

Ordered a figure for my son on Sunday on line, order confirmed by email, since then radio silence, don't reply to tweets, don't reply to emails and don't answer the phone.
I think I've been ripped off.
Steer clear of them.... good job it's only a tenner.......