Fragranceexpress Reviews 

Love the smell and how it makes my hair feel.

I appreciate how quickly my items shipped. I received them quickly as well. Prices are reasonably priced.

Great value, fast shipping

Hi, Fragrance Express stopped replying to my emails regarding order SHOPIFY-64663 and I need a full refund for my order which they told me to refuse when it arrives. It was priced at a very high price on fruugo. I need to be sure that I receive the full refund when I refuse the parcel and that I won’t be charged any additional costs. Please reply to me asap. I also can’t track it as in your email a link takes me to shop app to download.

I had a wonderful experience with fragranceexpress. The check out was very easy, shipment was fast, and most importantly, prices are fair. I will definitely order from your company at another time.
Thank you for your good service.

PLEASE DO NOT AUTOMATICALLY CREATE A "TRUSTPILOT ACCOUNT" FOR ME!!!

Always very happy with products and well wrapped.
Delivery sometimes slow but overall am very happy

Dear Customer Service Team,
I am writing about my order № SHOPIFY-64123.
According to the order history information, my order was placed on 13 September 2021 and shipped on 13 September 2021 by USPS

Today is 7 October 2021 and my order has not arrived yet.
As quite a lot of time has passed, I am feeling worried. I hope there is nothing wrong with my order and you could help me track or find it.

I am looking forward to having your prompt reply.

This is the email I sent on 8/28/21, within 2 hours of receiving my order:

Hello,
I was pleasantly surprised to already receive my order today, however I am quite concerned about the condition of the contents and also if these are counterfeit products. Although they were very well packed, when I opened the boxes the tops of both bottles were loose and the contents were leaking out. Also, one of the labels was yellowed and I am wondering about the age of these products, if in fact they are genuine. It's weird that they would both have loose tops. I am sending photos of what I saw upon unpacking both boxes. Needless to say, I did not expect to get my order in this condition.

I followed up on 8/31 and 9/3. To date I have had absolutely NO REPLY. Unfortunately this experience only serves to corroborate the worst reviews I read about this company. I will be filing a dispute with the payment company.

Excellent pricing, fast shipping, safe arrival and I have bought from you before and you are consistent. Thank you!!! I will be buying from you again!!!

Received it within a week and the price was amazing! I bought Daisy by Marc Jacobs perfume for $39 - I looked up the price at Ulta and they want $102 for the same exact thing! Crazy - I don't know how they do it!

I Ordered Dior homme original like the picture showed on the website but they sent me Dior Homme 2020 (completely different scent). I reached out to customer service to voice their mistake. A guy by the name of Jack reached back out to me via email (jack at fragranceexpress.com) and gave me a few options to resolve the issue. I responded back 3 times without a response from Jack. That was almost 2 weeks ago. I guess I'm stuck with this fragrance that I didn't order. So I was a victim of false advertisement on their website and then their customer service screwed me over as well.

I placed two orders with fragrance express.
First one on 13th July and the other on 5th august.
Today is 19th august and I have still not received either.

Fast shipping, good price.

Package shipped very quickly and arrived before the delivery date! The products were sealed very well so there was no mess and my products were perfect!

It surprised me when it came early loved it