Freedom Vision Reviews 

I have just recently had my second Galaxy Toric lens fitted at Freedom Vision Kendal. Everyone on the team was so polite, friendly and helpful right from my first assessment.
My eyesight has been transformed. I am amazed at the sharpness of focus both for distance and for reading. Colours now appear more vivid.
I had every confidence in my surgeon Mr Agarwal, who performed two amazing procedures, and I am just full of praise for everyone who helped me on my journey to better eyesight.

I am a stickler for time keeping and every element went to plan on time. I was well briefed on the procedure, the procedure was painless and the consultant did comprehensive checks to ensure it was the correct IOL for the relevant eye, the operating team introduced themselves and was reassuring. within 24 hours my new eye was functioning well.

Excellent service. Very professional staff who were extremely helpful and informative about every aspect of the procedure. I was really nervous and they definitely put my mind at rest about the surgery. It’s a pity this level of service can’t be provided by the NHS! Thank you to everyone at Freedom Vision.

short waiting times, lens options as a private patient, good follow up

From the moment you enter into Spa Medica Long Hanborough, everyone is so helpful. The treatment was thorough and made the experience stress free.

I had cataract surgery on 22/1/2026 at Freedom Vision Chelmsford for which the end to end process from initial contact, through client liaison, pre-assessment and consultation with the Consultant Surgeon to surgery was seamless and swift. Post assessment was also without delay and the results for my vision are great. The staff at Chelmsford were extremely professional and helpful and attentive throughout.

The time given by all the team to explain the cataract procedure was very much appreciated. The system on the day from arrival to leaving was efficient and everyone was friendly and professional, putting me at ease.

The team were efficient and friendly.
Appreciated the time talking to the surgeoon beforehand, which was helpful (especially his acknowledgement that the transition time could be tricky for me.)
I knew i would still need some glasses after the op & the only glitch was finding practical support to negotiate the seven week period before obtaining the new glasses. The results of the op have so far been excellant.

This company is a shining example of how heathcare should be delivered. Both the organisation and the staff were excellent from start to finish. I had plenty of opportunities to discuss my hopes and concerns with staff. My main ambition was to not need glasses any more (I'd been wearing increasingly strong varifocals for many years). After discussing the options I went ahead with surgery.
I had both eyes corrected, one for distance vision the other for reading. It's only been a few days after the second surgery and I'm writing this review without glasses. My distance vision is also excellent. I'm beyond delighted. Many thanks to Mr Oberholster and his team at Spamedica and Freedom Vision, Bolton.

I had cataracts removed from both eyes. I previously had complex prescription with long sight, astigmatism and short sight. I had worn glasses for 70 years. However now due to the great care from the Thorpe Park, Leeds team I no longer wear glasses. The results have exceeded my expectations

I arrived slightly ahead of schedule and parked in a free carpark with plenty of space. Walking in through the main security doors I was struck by how clean and modern the facility was. All the staff from the receptionist to the consultant who carried out the surgery were polite, helpful, well presented, knowledgably and well informed. There was no long waiting time and the surgeon who conducted the operation explained what was going to happen and the associated risks. Having attended as a NHS patient prior to choosing Freedom Vision I experienced exactly the same high level of customer service. This is how health care should be.

Charming & helpful advice throughout the process. Andre (surgeon) is a delight and performed the operation with a reassuringly calm & professional manner that puts one at ease at once.
Excellent service.

I have nothing but absolute respect and gratitude for the way my mum's treatment has gone!
From the first enquiry to the aftercare, I cannot think of a single niggle or complaint.
I know people could say that providing good customer/patient service is part of the job, and to an extent I agree, but I’ve worked in the NHS for 11 years. I’ve seen good and bad practice, and I’ve seen people doing their job well. On the rare occasions you meet someone with real empathy and patience, it resonates.
I know we were lucky enough to be able to afford to go private, and on that Freedom came out the most reasonable for the level of treatment.... but I have to say Hannah is an absolute credit and value to the service. I felt so assured my mum was in caring hands that they were not just trying to make money and get you in and out.
Any question, Hannah was just a call away, and the call the day after surgery really assured my mum in her recovery from the procedure. We never felt pressured or
It has been an absolute pleasure from start to finish; every member of staff, from buzzing you in to the surgeon, has been first-class and a credit to your group. I would wholeheartedly recommend any treatment with them.

Thank you again from Matthew and Denise.

The staff were very friendly and always happy to help. My treatment was clearly explained to me. Over my period of treatment the surgeon rang me three times to answer any questions and to ensure that I had chosen the right lenses. The person who was my main contact could not have been more helpful and managed the process really well.

A fantastic experience and Jackie Yau Patient Liason Manager led me through the whole 2 operations was amazing very friendly and professional. Highly recommend .

The staff here from the cleaners to consultant are friendly, and helpful.
The medical team are professionally competent they always explained what was going to happen and treated me with respect.

Friendly, Helpful and sorted me out absolutely perfectly… all the staff from receptionists to the eye surgeons are all really great… thanks a lot

The assessment procedure was performed very professionally , however I was very disappointed I had to wait at least 3 weeks to have the yag treatment on one eye and then at least another 3 weeks for the second eye because the was an NHS appointment. Remarkable that you found time to rip me off £1190 to have It done privately.
An option which I felt held to ransom as my sighr had become very poor.
The fact that you need more than on appointment
Should be more clearly stated
Regards
Martyn lee

Right from the start when I discussed my lens options with Freedom Vision at the North Tyneside Medical Centre to the procedures to the follow ups following each lens replacement the process has been 100% professional and impressive

Every step of the way the staff have been extremely friendly explaining everything to ensure any concerns I had were totally allayed

The surgeons and the staff are of the highest quality and I am more than satisfied with the astounding result

Had a great experience.
The care from start to finish was excellent,
The team were very professional and very knowledgeable, a caring and warm friendly group.
Delighted with the outcome.
Thank you freedom vision Chelmsford.