www.frenchclick.co.uk Reviews 

Ordered some coffee and tins, delivery was on time and well packed.

Took today off to receive my order only to be told DPD don’t have it yet. There are chilled goods in it and I needed it today. No meaningful updates sent to me, just “it’s delayed”. Contacted DPD who cannot even say it will be delivered tomorrow. Not good enough in this day and age.
Update- arrived next day, perishable goods ruined and some items missing. However customer service was good when I complained, and a refund arrived promptly.

Very good service. Decent products and quick delivery.

Produces ordered as available on their website are actually not available when you get delivery, customer service not available on Saturdays even though they deliver Saturdays. Booked delivery slot is not honoured and no late delivery message is sent, nor did someone call about. Delivery is no longer free above £50. One item was damaged, waiting for refund.

I ordered online and they give me a price for the goods and for the delivery. I agreed and paid. They gave me a delivery date and on that date they mentioned online that the goods had been shipped. The courier announced the delivery, but nothing arrived. When I made an enquity I was told to pay 30% extra (so called for delivery in more packs, but their site gave me a total delivery price when ordering). Unless I paid they would not deliver. That is a breach of contract: agreement on goods and price, payment (consideration) and they lied about having shipped! Wait until the customer really runs out and needs the goods and then extract a 30% surcharge... Call that what you want and deal with them at your own risk!

Just received my Christmas order of French cheeses! All packaged beautifully and cheeses in perfect condition. Love this company! Keep up the good work!

My last order was missing two items. I waited awhile in case it was back ordered. Then I contacted French Click by email, and the response was extremely fast, very apologetic, and they instantly sorted the refund.
Mistakes and slips are bound to happen occasionally. It’s how a company responds to those slips or mistakes that matters. Excellent service, French Click, well done.

Ordered my favorite Krema Regliss' Mint sweets to be delivered at a Jersey address. All received in perfect condition and just in a few days. Thanks FrenchClick, will use you again

Being a French person living in the UK, I have craved a few things since I have not been able to go back because of the current pandemic... I ordered a raclette cheese, charcuterie, Merguez and a few other things and was pleased with the goods and price as you simply can not get them in the UK. Luckily checked the lead time 2 weeks before I wanted them as it too about 1 week for them to be delivered to south Oxfordshire. Web site look very dated and too simple to the point if I was not recommended this site I wouldn't trust it but glade I did.

I am French and have missed many foods over Covid months so thought I would try this company. A few niggles such as missing items and a box which had been bashed about a bit resulting in a few boxes inside looking as if they had been stamped on. My main beef is the fact that though I think it is fine as choice and costs, the experience could be improved with a better website, an e mail warning of shortages and offering substitutions, and a tad more care in the packing itself. But in the end that is a choice I will make and use them again as on the whole it is pretty good to have things you just cant get in the UK

The normal good service was not apparent this time 1st order had missing items 2nd order never happened, phoned several time only got the answer machine message (VERY ANNOYING) emailed twice only got the will get back to you email (MORE ANNOYING) reported to PayPal / credit card eventually got a response still waiting for refunds,
Customer services WAKE UP and talk to us we will not go away with money owing to us, Had you contacted me in the first instance you could be looking at 4 or even 5 stars at the top of this page.
Nigel.

Very positive experience. There are certain types of chocolate that I love which are only on certain mega websites at ludicrous prices. Was a relief to find French Click...everything I ordered arrived in a timely manner and with an appropriate best before date.
Already adding to basket for my next order!

The only thing I would suggest is a serious website upgrade. Kinda looks the way sites looked in the early naughties

Great store to access some of my favourite French supermarket products. Delivery was quick and the items arrived well packaged.

My only point of improvement is that there were 2 products that were clearly out of stock as I received a refund before delivery from Paypal. However, I think a note from French Click confirming what those items were so I knew in advance what was missing would improve the overall experience, but a small change in what was otherwise very easy.

I had placed an order on the 23rd of June. It arrived on time but with 3 missing products that hadn't been notified to me as unavailable. The payment had been done via PayPal which normally sends me a notification a day before the delivery, telling me when a product is not available anymore and a refund will be done. It didn't happen this time. I have been emailing and chasing French Click to get a confirmation that my products will be fully refund but radio silence.
This is not the 1st order I'm placing with them and not the 1st time I'm having problems with them. Once, 2 products had been replaced by lower quality products (without telling me) and I only found out about it after opening my bags once the driver had left. I would really appreciate to have an update on that 3 missing products, those being quite expensive and whose amount represented 1/3 of the money spent for this order.

Ordered Lesieur Pizza Oil, cost a lot less than Amazon so was able one for my son too. Just received delivery on date that I was given. So happy, love this oil.

We have used these guys many times over the past few years most recently April 2021. I can’t fault them at all. Such a good selection of products. A couple of times an item has become damaged in transit (no fault of theirs, everything is always well packed) and I have had no problems contacting them and them resolving the issue straight away.

People have mentioned that it is pricey, but it is pricey shopping in french supermarkets and when you factor in their import and transit costs too it’s to be expected. The delivery time isn’t bad either. I can get a delivery from frenchclick quicker than Tesco most of the time.

I think they’re great and will continue to use them.

My order was to be delivered on Wednesday14 April it never arrived.The phone is not answered. I have asked Parcel Force to look into the matter, so far no reply from them either. What is going on? Are you still in business?April 23. By the way you took paiment on April14.

I placed an order which was due to be delivered between 9-12.30 today. The money has left my bank account but I have not received my order. A large portion of the order is refrigerated goods which will now be spoiled. I have tried contacting the company by phone and email and not received a response. I was really looking forward to my order and am extremely disappointed. Should the company rectify this I will update

If they are still trading why don't they pick up the phone and why don't they answer emails?
If the gone bust, why don't they take down their website?
Never was placing a first order more difficult.

A few issues here...
Firstly the lack of response after sending a message asking for my account and data to be deleted.
Secondly the lead time. I prepared a basket of products and realised that the lead-time would be 2 weeks! this is way longer than expected.
Thirdly and more importantly, PRICING. this place is SO EXPENSIVE. while browsing the website I was shocked by the prices. Way more expensive than buying those products from a French supermarket. I can understand that they have extra overhead, shipping, and handling cost, but it doesn't justify being twice as expensive.
I decided to give up and went to a so called "expensive, high end British supermarket" and here is a small comparison (exact same products being compared - not brand equivalent or similar products):
a French cheese: 37% more expensive on FrenchClick but it gets worth,
a French ground coffee: 52% more expensive on FrenchClick and it gets even worth,
Chocolate madeleines: 71% more expensive on FrenchClick.
Really? How can they justify those kind of prices?
And this doesn't even include the delivery cost to put on top of your order.
Go to your local supermarket and save time and money.