FRENCHEYE Reviews 

Great advice and service from Pedron in the Ealing Broadway store. Will happily shop there again.

Exceptional service from the Luton branch. Clean and very professional store . The representative was very responsive to my needs and I am pleased with my purchase. I will definitely recommend

Very good assistance by Asif and Maria at Luton branch!

I would like to recommend French Eye Luton for choosing a suit for any occasion. The staff at the Luton branch have been so helpful and they went beyond to find us a suit for a wedding on Saturday.

Amazing experience, full tailored experience, helpful staff helped to try on everything that they knew would work, good prices and customer service (Luton branch)

Customer Review

I recently purchased a jacket from French Eye at Ealing Broadway, and I’m very impressed with the quality. They have excellent branded products, and the customer service was outstanding.

A special thank you to Pedro and the other staff member who helped me. They were friendly, helpful, and professional. I had a really positive shopping experience and would definitely recommend French Eye to others.

I’m extremely disappointed to be writing this review, but after more than a year of delays and no resolution, I feel I have no choice but to share my experience with Frenchi.
In 2024, I paid £1,400 for a custom-made suit. Over a year later, the suit has still not been delivered. Throughout this time, there has been constant back and forth, repeated delays, and no clear answers. I have spoken directly with senior staff including the head of sales, the head of marketing, and even the director, yet no one has been able to confirm when — or if — my suit will actually be made.
Recently, the marketing team emailed me saying someone would call to resolve the situation, but no one ever did. My follow-up emails are now being ignored completely. At this point, the lack of communication is worse than the delay itself.
What makes this even more frustrating is that I have been a loyal customer for over a decade. I started buying suits from Frenchi when I was 18, and I’m now 30. Over the last 12 years, I have purchased multiple suits and even recommended more than 10 people who also spent over £1,000 each with the company. Until recently, I never had a problem.
Since the Stratford branch closed, the service has gone downhill badly. The White City branch in particular has been extremely disappointing. For a company that relies on repeat customers and word of mouth, the way I have been treated shows a complete lack of respect for loyal clients.
Paying £1,400 for a custom suit and waiting over a year with no delivery, no clear answers, and no proper communication is unacceptable. I cannot recommend this company anymore based on my experience.

Shopped in FrenchEye Guildford last December when floor worker named Han (you can see him on the photos in other reviews) misled me on their exchange and return policy, didn’t say that it is only 14 days and that discounted items are non-refundable, even after I clearly asked him about it and explained that I’m going to take items to try on at home and may need to return them. He was very pushy and pressured me to buy everything I put my eye on, even after repeatedly being told that I don’t want the items. Then come January when I come back to return one item he says that he can’t do that and refuses refund even after being told that he didn’t explain the return policy, to which he didn’t object. Apparently it was saying on the email receipt that it’s is non-refundable. Receipt that they send of course only after you already pay for it! So missselling all around just to make a sale. Then he tried to push me to buy even more stuff instead of giving me a refund, or that he can take an item back and sell it for cash and then maybe give me money back. Street market practices in the shopping mall. In the end told me to come back in a month, because owner is on vacation(of course), just to get rid of me. So I had to raise a dispute with my credit card company.
Similar pushy experience in FrenchEye White City, the guy was pushing and pushing but then just said “we can’t do business with you” because they couldn’t match the size of the costume.

Was not informed of the no-refund policy, even after making it clear that I may need to return the item after consulting family, as the item was for a Christmas gift. Despite my explanation, I was then told the Sales Assistant had told me at the time, including that no exchanges were possible either. This is categorically untrue. Their receipt doesn’t even include their (no) refund policy.

The dishonesty and lack of integrity is truly both shocking and baffling. Appalling experience and I won’t go near the store, and I discourage others doing so too.

Winter or Summer,
Frencheye Suits ,
Warm and Comfort ⭐⭐⭐⭐⭐

Excellent experiance from start to finish. The staff was knowledgeable, attentive, and helped me find a suit that fit perfectly. The quality of the fabric and tailoring is outstanding , and the prices are fair for the craftsmanship. Highly recommend this store for anyone looking for a sharp, well-fitted suit.

Amazing experience! Must buy !✨

I am extremely disappointed with my recent purchase from FrenchEye. The items I received look nothing like the photos shown on their website. The quality is shockingly poor, the material is so thin you can practically see through it. For a premium-priced product, this is completely unacceptable.

To make things worse, their customer service is incredibly slow. I reached out immediately after receiving the items and still haven’t received a response. For a brand that advertises itself as premium, the service and quality are nowhere near that standard.

I cannot recommend FrenchEye based on my experience. Misleading product images, low-quality clothing, and unresponsive customer service, overall a very disappointing experience.

Men best wearing who tell about your personality with your sense

Visiting Frencheye was an absolute pleasure from start to finish. The moment I walked in, I was greeted warmly by the staff and offered attentive, personalised service that made the whole experience feel bespoke. The team truly know their craft — they listened carefully to what I was looking for and offered expert advice on fit, fabrics, and styles that suited both my frame and professional image.
The owners themselves deserve special mention. They bring a genuine passion for fine tailoring and customer satisfaction that sets Frencheye apart from typical suit shops. Their knowledge of design, craftsmanship, and attention to detail reflect a deep commitment to quality and style. Every piece in the store feels curated with care and a sense of timeless elegance.
The fitting process was smooth and efficient, with thoughtful recommendations that helped me find a perfect business suit that looked sharp and felt comfortable. From the fabric selection to the final tailoring, every step showcased Frencheye’s dedication to excellence.
Overall, Frencheye is more than just a shop — it’s an experience in refined service and professional style. Whether you’re after a tailored business suit or a wardrobe upgrade, this is the kind of place that makes you look forward to dressing well again

Can’t talk about experience being in the shop as I have not visited the place yet but I know the people who are running the show. It can’t be anything less than ***** for sure. So plz visit the place who really want something elegant!

Professional and friendly service by advisor Abid , best suit I selected in a long time.

Pedram from the westfield store helped me pick out a suit for my wedding, he couldn’t have made the experience easier for me. I don’t buy suits often so his expertise was truly appreciated. I look forward to visiting again hopefully soon in the future!

Hi my name is kam I bought 2 suits from Frencheye 1 month ago from Walton on Thames in The guy name is Mohsin Amazing customer service and Weldon job for my alteration I m so so happy because I was so disappointed no where I get right thing but Mohsin made me satisfied my wife was also happy good fitting suits so thanks God my wedding done last week
Thanks again for 🌹Mohsin🌹

They have beautiful suits and they managed to get me the suit I wanted for my birthday party. Very good quality . Highly recommend!