Frost of London Reviews 

I’m so upset for my latest orders which was preordered and too long than the expected and I had ordered Roberto Coin white gold necklace and I notice that the color of necklace changed.

I like how you dealt with the order very quickly and packed up safely. Many thanks to frost of London

Absolutely amazing customer service!!! Beautiful shop and the service provided was 10/10
Thank you so much for everything! Will 100% recommend to everyone!

First time visiting there and customer service was great. I was served by one of the directors Joe personally and he went out of his way to cater to my needs. The shop itself was very impressive with lots of high end jewelry/watches to choose from.

Helpful on phone. At 5pm managed to get into post that night and was delivered next morning. Well packaged.

Very easy transaction and shipping very fast

Frost has always gone above and beyond to take care of me. I trust them, I know they will get it done properly and go the extra mile. Love this store!

Where do I begin?
Purchase the jewelry the first time
Remained at the fedex facility due to bo communication with the jeweler due to a clearance delay
Sent back to the jeweler
Encouraged to repurchase items
Sent out again
At this time the items are sitting in the fedex facility for one week.
Delay is response from the jeweler on Whatsapp
Poor customer service

I think I've found the best jewellery store in the UK. Amazing quality pieces and superb customer service. Louis was very helpful in getting exactly what I wanted, custom made earings that no one else has! And gorgeous! 🤩

Amazing service and love my diamond cross - thank you so much !

Had my frank muller watch strap changed within weeks rather than months kept informed and arrive fully insured on time excellent customer service from the sales staff

Excellent customer follow up and resolution of a minor problem.

I’ve been there most of the times and have to say how outstanding my experience was!!!
From venue to staff, astonishing services! I have brought some clients with me too and they loved it as much as I did!
Really looking forward to come back again especially for the quality of jewellery that is magnificent and absolutely flawless!!!

Frost of London provides excellent customer service - always helping me to fulfil my desire with their unique collection and making me a loyal and satisfied client.

Great customer service when I needed some extra bracelet links for my Franck Muller watch. Went way beyond what I expected - ensured whole bracelet was inspected and made secure before returned to me. Always warm welcome from all the team. Had never been to Frosts before (I had bought watch elsewhere) but will definitely return based on my experience.

I met a very friendly, advisable and helpful people working at Frost. They met me with a warm welcome and Showed me all I wanted to see or try in a very nice and professional way in which they made me so grateful, and for sure Frost will be my first target place for jewelry in London .

Excellent service ,freindlyand helpful good experience all round

This best best jewellery store I have entered the staff so nice and make welcomed to the store and give you drink and biscuits. Best Ever.

I have been a loyal customer of Frost of London for such a long time it feels like a lifetime. I truly think the sky is their limit, maybe even higher. service delivery and excellence has always been their watch word and they deliver each time.

Godspeed guys.